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Solved locked out and require help with clean install


evprop

New Member
Posts
10
#1
I have locked myself out and cannot even get into msconfig because a box keeps popping up saying "cannot access specified path, file or folder etc"

I read someone saying i need to do a clean install, but i cant reset my pc. It just says there was a problem and it cancels.

What can i do?
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    dell
    CPU
    i5 2.50ghz
    Memory
    6 gb
    Graphics Card(s)
    geforce gt 650m
#2
Can you pull up Task Manager any way ?

By pressing Ctrl+Alt+Delete ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
#3
If you have a Restore point or 2:

If you can access Task Manager, Click on File at top left & choose create new task.

In the create new task window, check the tiny box saying run task as administrator & type CMD into the textarea.

Click ok or whatever & an administrator command prompt will appear.

Type in rstrui.exe & press Enter.

System Restore will popup.

Choose the suggested restore point & follow the prompts.

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Last edited:

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Saltgrass

New Member
Pro User
Posts
1,121
#4
I saw a thread the other day where someone had the "Drive I locked" message and it was related to the drive becoming uninitialized. I checked and if I had an uninitialized drive and checked it with Diskpart from a command prompt, it would say the drive was locked and if I tried to list the partitions, it said there were none present.

I suppose I am suggesting you boot into the command prompt in the Recovery Environment and check the drive with Diskpart. If you can boot into the command prompt, and need commands, let us know.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB

evprop

New Member
Posts
10
#5
hey guys... thanks for the help after reading a ton here and everywhere i can find i will try and list the things i have tried that i can remeber doing and also what my system is doing:

Things I have done:
Reset
restore.. says there is no restore points or something along those lines
refresh...... all of these say there is a problem and it closes
net user administrator.. got it up but gives me no extra leverage to bent the system to my will.
normal running mode i cant access admin command prompt
safe mode i can and i have checked CHKDSK chk partitions etc all there and have 3 recovery partitions
i have tried rstrui.exe but no luck
i have gone to microsoft website and tried installing windows 8 and windows8.1 with my product key and failed both times because my product key cant be used for a retail version of windows 8.... really annoyed me, win8 came with my new machine!!

Things my system wont let me do:
Everything involving administrator roles period.

Things i can do:
open files and folders
use browsers

hope this helps you guys in helping me... pulling my hair out lol
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    dell
    CPU
    i5 2.50ghz
    Memory
    6 gb
    Graphics Card(s)
    geforce gt 650m

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#6
Windows 8 came with my new machine!!
Use the OEM manufacturer's Recovery DVD's or USB drive.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

evprop

New Member
Posts
10
#7
@theog
It came preinstalled and i didnt make a recovery disk.... i realise too late this is something i should have done
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    dell
    CPU
    i5 2.50ghz
    Memory
    6 gb
    Graphics Card(s)
    geforce gt 650m

Clintlgm

Active Member
Pro User
Lacombe, Louisiana

Posts
894
#8
@theog
It came preinstalled and i didnt make a recovery disk.... i realise too late this is something i should have done
I found this Clean install guide for Dell Notebooks, perhaps you can modify the drivers to the correct ones for your Unit.

You will need to disable secure boot and enable CSM in your BIOS.
 

My Computer

System One

  • OS
    Windows 8.1 Pro MC
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW / Z97 Pro
    CPU
    Intel Core i7-3610QM / I7-4790K
    Motherboard
    Z97 Pro
    Memory
    16 GB Hyundai HTM315156CFR8C-PB PC3-12800
    Graphics Card(s)
    nVIDIA GeForce GTX 670M (GF114M)
    Sound Card
    VIA 6.0.10.1600
    Screen Resolution
    1080
    Hard Drives
    Samsung 850 Pro 256, Samsung 850 Pro 1TB
    Internet Speed
    30 down 3 up
    Browser
    Explorer 11
    Antivirus
    NIS and Malwarebytes

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#9
@theog
It came preinstalled and i didnt make a recovery disk.... i realise too late this is something i should have done

How to order Microsoft official Dell OEM manufacturer's Recovery Disks.
Manuals | Dell US
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

evprop

New Member
Posts
10
#10
Right sorted it!!

My problem:
single user account on my system seemed to have been infected and i lost all admin access, i couldnt change anything!!
could not refresh, restore or reset back to factory settings.

Fix:
safe mode
command prompt (admin)
regedit
  • hkey local machine
  • software
  • microsoft
  • windows
  • current version
  • policies
  • system
Click on system:
On the right hand side you should see a list of files, look for "EnableLUA" Double click.
A box will come up with details of:
Valuename: Enable LUA
Valuedata: 1
Base: Hexadecimal

If this is what you see then you need to change the data value to: 0 and restart your system!!
Problem fixed and you have full control on your pc!!
No re-install required it should just all be working normally again
Really hope this helps someone in the future
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    dell
    CPU
    i5 2.50ghz
    Memory
    6 gb
    Graphics Card(s)
    geforce gt 650m

TechnoMage

Active Member
Power User
Central Florida

Posts
394
#11
Thank you!

I copied that fix and printed it out, for my "Repair Notes" folder, that I carry with me in my 'Kit' on every service call.

I hope that others, reading this thread will save that 'Fix' as well.

Thanks again!
And, Happy New Year!
TechnoMage :cool:
 

My Computer

System One

  • OS
    Win-8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gigabyte
    CPU
    AMD 8 Core
    Motherboard
    Gigabyte
    Memory
    PNY, 4GB
    Graphics Card(s)
    NVIDIA, GForce 210
    Monitor(s) Displays
    21" HP
    Hard Drives
    Seagate SATA III, 500GB
    PSU
    Antec Earthwatts, 650
    Case
    Pac-Man Case
    Keyboard
    HP Professional
    Mouse
    GearHead Wireless
    Internet Speed
    5 Meg
    Browser
    Firefox
    Antivirus
    AVG Free
    Other Info
    Using Classic Shell on Win-8.1 pro

evprop

New Member
Posts
10
#12
Also make a note that this does not fully solve the problem.

After using it for a while i noticed there were still problems with what I could do with the system, but at least I was able to finally reset back to factory settings
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    dell
    CPU
    i5 2.50ghz
    Memory
    6 gb
    Graphics Card(s)
    geforce gt 650m

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