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locked myself out of hp envy 15 windows 8.1 by accident


greenlabel

New Member
Posts
4
#1
Hello, hope someone can help. I recently purchased a hp envy 15 with windows 8.1. I purchased office 2013 and when i opened microsoft one note i was asked for my microsoft account info. I created one, entered the information, walked away from my laptop for a bit. When i came back it was locked and my microsoft account is now my login for the computer. I do not know my password and have been unable to get it from microsoft live. What can i do to log in this is extremely frustrating that i am locked out. Thanks
 

My Computer

System One

  • OS
    windows 8.1

play2mefish

New Member
Member
Posts
162
#2
Should be an option to "switch" accounts. Not having an HP Envy 15 I'm not sure on how to tell you to get there. I would try pressing the Windows Key + L key to lock the computer, and when you press a key to gain access, there should be an option to switch user accounts or an arrow ping back...which may or may not take you to a screen that will let you use another account to unlock the computer. Good luck.
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model Number
    ASRock 990FX Killer
    CPU
    AMD FX 8320
    Motherboard
    ASRock 990 FX Killer
    Memory
    32gb
    Graphics Card(s)
    Gigabyte GTX 750i
    Sound Card
    Realtek (Stock on MB)
    Monitor(s) Displays
    ASUS 27 HD Monitor & a 37" LCD HD TV Screen (For movies)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 250 GB SS hard drive for OS
    1 1TB hard drive for data / mirrored to a second 1 TB hd.
    PSU
    650W
    Case
    No name tower
    Cooling
    Enermax Liqtech 240
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    Dnload 10.48 Upload .48
    Browser
    IE 11 and Chrome when IE doesn't work
    Antivirus
    F-PROT

play2mefish

New Member
Member
Posts
162
#3
Also, you might try the Ctrl Alt Del keystrokes to see if it will give you an option to switch users.
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model Number
    ASRock 990FX Killer
    CPU
    AMD FX 8320
    Motherboard
    ASRock 990 FX Killer
    Memory
    32gb
    Graphics Card(s)
    Gigabyte GTX 750i
    Sound Card
    Realtek (Stock on MB)
    Monitor(s) Displays
    ASUS 27 HD Monitor & a 37" LCD HD TV Screen (For movies)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 250 GB SS hard drive for OS
    1 1TB hard drive for data / mirrored to a second 1 TB hd.
    PSU
    650W
    Case
    No name tower
    Cooling
    Enermax Liqtech 240
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    Dnload 10.48 Upload .48
    Browser
    IE 11 and Chrome when IE doesn't work
    Antivirus
    F-PROT

greenlabel

New Member
Posts
4
#4
Thanks for the reply but that didn't work. I only created one user account by accident when i was trying to access one note. I never intended to create a login/user for my laptop. Im use to the older windows i guess this completely caught me by surprise.
 

My Computer

System One

  • OS
    windows 8.1

LegacyOfWax

Member
Member
Posts
45
#5
The Microsoft account you made did you tie it to phone number? If so, I know you can go on to Outlook sign in and go through the "forgot password" steps.
 

My Computer

System One

  • OS
    Windows 8.1 Pro/LinuxMint/Mac OS X
    CPU
    Intel i5
    Motherboard
    MSI Z87
    Memory
    8GB Kingston
    Monitor(s) Displays
    LG
    Hard Drives
    SSD-30GB
    SSD-240GB (Root Drive C:\)
    HDD-1Tb
    Keyboard
    Logitec
    Mouse
    Logitec
#6
As soon as you get back in, enable the built-in admin acct, so that you will always have a "back-door way in," 'cause the admin acct can be used to change your other account's password.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine

greenlabel

New Member
Posts
4
#8
The microsoft account i created did not have a phone number for pass recovery. I have already tried live.com pass reset to recover password but they denied me. I created two emails with passwords for both stored on the laptop i am locked out of. So i cant access the other email to reset the password. I cant access the email linked to my microsoft account. I should have written it down but again i am new to this cloud microsoft login stuff and did not know i could lock myself out so easily.

i know there's gotta be a way to keep back in with formatting it.
 

My Computer

System One

  • OS
    windows 8.1

greenlabel

New Member
Posts
4
#9
I meant to say i know there's gotta be a way to get back in with out formatting it. I bought the laptop with warranty and insurance but i need to get info off of it that i cant loose
Thanks
 

My Computer

System One

  • OS
    windows 8.1
#10
Consider taking it to a businesses-oriented computer store, to a well-known, well-respected true-blue tech -- and let him/her solve this for you. If it can be done without losing your data, that tech will know how to do so. It will cost you. You decide how much your billable time is worth, either spending hours on this real live problem, or, pay a real live geek-expert to fix this for you.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine