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Lenovo Yoga 13 - BSOD

Jamesavery

New Member
I keep getting this at least once to twice a day.

After trying to run PERFMON /REPORT several times in both local administrator and my account, I keep receiving the following error:
An error occured while attempting to generate the report. The operator or administrator has refused the request.
· OS - Windows 8.1
· x64
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version I purchased
· 1 year
· Re-install OS 11/6/14

· CPU - Quad core i5-3337U CPU @ 1.80ghz
· Video Card - Intel HD Graphics 4000
· MotherBoard
· Power Supply - brand & wattage (if laptop, skip this one)

· Lenovo Yoga 13
· Laptop





Event 10, EnhancedStorage-EhStorTcgDrv

A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x1






BSOD Event Log
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-HAL" Guid="{63D1E632-95CC-4443-9312-AF927761D52A}" />

<EventID>13</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2014-12-02T03:07:38.077441100Z" />

<EventRecordID>17200</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />







 
Last edited:

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
You have a Realtek RTL8723AU Wireless LAN 802.11n USB 2.0 Network Adapter:
I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest Win8/8.1 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the http://www.eightforums.com/windows-updates-activation/ for further expert assistance with this issue.

Both of the memory dumps point to networking issues, one to the wireless and one to a USB device - so it's most likely an issue with the wireless USB adapter. Please remove the adapter and it's software -then test the system to see if that stops the BSOD's. (connect to the internet with a wire, or with a wireless PCI/PCIe card that plugs into a slot on the motherboard).

Please uninstall the Magic Control program as it's driver dates from 2011 and it may not be compatible w/Win8.1

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

mctkmdldr64.sys Fri Apr 8 04:35:33 2011 (4D9EC8D5)
Kernel Mode Driver for Magic Control Technology
mctkmdldr64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Nov 14 00:10:34.312 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-7796-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 10:17:16.119[/B]
*** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]usbccgp.sys[/B]
BugCheck [B]9F, {4, 12c, ffffe000c62e6040, fffff8026147c980}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffe000c62e6040, The thread currently holding on to the Pnp lock.
Arg4: fffff8026147c980, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_4_rtwlanu_IMAGE_usbccgp.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  66CN55WW
  BIOS Release Date             02/28/2013
  Manufacturer                  LENOVO
  Product Name                  20175
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  2 12:24:53.850 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110214-7375-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 13:58:19.657[/B]
*** WARNING: Unable to verify timestamp for rtwlanu.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys
Probably caused by :[B]rtwlanu.sys ( rtwlanu+25948 )[/B]
BugCheck [B]7F, {8, ffffd001d2d88130, ffffd001d2da3ff0, fffff80079b30d87}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: ffffd001d2d88130
Arg3: ffffd001d2da3ff0
Arg4: fffff80079b30d87
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7f_8_rtwlanu+25948[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  66CN55WW
  BIOS Release Date             02/28/2013
  Manufacturer                  LENOVO
  Product Name                  20175
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Nov 14 00:10:34.312 2014 (UTC - 5:00)**************************
[COLOR=RED][B]LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)[/B][/COLOR]
[COLOR=RED][B]mctkmdldr64.sys             Fri Apr  8 04:35:33 2011 (4D9EC8D5)[/B][/COLOR]
ctxusbm.sys                 Fri Feb  3 09:36:13 2012 (4F2BF0DD)
AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
RtkBtfilter.sys             Wed Jul  3 03:09:27 2013 (51D3CE27)
CHDRT64.sys                 Wed Jul 10 04:32:27 2013 (51DD1C1B)
SynTP.sys                   Tue Aug 20 14:57:12 2013 (5213BC08)
Smb_driver_Intel.sys        Tue Aug 20 14:59:51 2013 (5213BCA7)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
[/DEL]DptfDevPch.sys              Mon Oct 14 21:42:53 2013 (525C9D9D)
DptfDevProc.sys             Mon Oct 14 21:42:56 2013 (525C9DA0)
DptfManager.sys             Mon Oct 14 21:42:59 2013 (525C9DA3)
[B]
.....Windows 8.1 was released at this point.....[/B]

rtwlanu.sys                 Tue Nov 12 21:28:27 2013 (5282E3CB)
RtsUVStor.sys               Thu Jan  2 22:12:15 2014 (52C62A8F)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
btmaux.sys                  Wed Mar 26 04:15:03 2014 (53328C87)
mctkmd64.sys                Tue May 13 03:57:48 2014 (5371D07C)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
MBAMSwissArmy.sys           Fri Sep 19 18:14:07 2014 (541CAAAF)
igdkmd64.sys                Fri Sep 26 09:42:04 2014 (54256D2C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  2 12:24:53.850 2014 (UTC - 5:00)**************************
agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
ax88179_178a.sys            Fri Jan 24 02:39:11 2014 (52E2189F)
[/font]
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=mctkmdldr64.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=mctkmd64.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=agp440.sys
http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
ax88179_178a.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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