• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Lenovo Y510p - Freezing/Chrashing


Snejxjens

New Member
Posts
3
#1
Hello 8-forums.

I'm posting on behalf of my little brother since he isn't the sharpest when it comes to computers. Today his computer started freezing and crashing out of nowhere at completely random times. I couldn't pinpoint an activity he was doing which might have caused it.

On top of that a pop-up kept coming up on his screen about his screen driver having crashed and has been restored. I happen to have the same laptop and I've had this problem for a week or 2 too, but nothing happens when it shows up on my screen (unlike his, where it crashes the computer). His screen now also has blue matrix-like lines all over his screen as a result of todays crashes.

I asked him to send the Zip-file from the DM log collector tool. He only had a BSoD once and he didn't notice the error code. The rest were freezes (forced to restart) and crashes (no BSoD screen).

Hope you can help find a solution to my brothers problem.
Regards Jens and Walther
 

My Computer

System One

  • OS
    Windows 10

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,402
#2
Hi Snejxjens,

Welcome to the 8forums.

Please remove some files to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space so Windows can do its thing in the background.
warning   Warning
Less free space could cause BSOD's


Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from the manufacturer.
Code:
1: kd> lmvm nvlddmkm
start             end                 module name
fffff801`86694000 fffff801`872ec000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: [U]nvlddmkm.sys[/U]
    Timestamp:        [COLOR=#ff0000][U]Tue Mar 04 12:07:52 2014[/U][/COLOR] (5315B408)
    CheckSum:         00C20523
    ImageSize:        00C58000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller and ESET Online Scanner
*(Uncheck trial version in the installation process)
Remove Spybot
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Snejxjens

New Member
Posts
3
#3
Hello again!

So I just talked to my brother and he says that he has done everything you asked, but the problem is still there. Got any other ideas on how to fix it? :)

The screen still has blue matrix lines and crashes at random points.
 

My Computer

System One

  • OS
    Windows 10

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,402
#4
HI Snejxjens,

What definition of crashes are we talking about?
  • BSOD crashes
  • System Freeze crashes
  • Shutdown / restart crashes
I am asking this as some are thinking that these crashes are the same and because of that are creating a thread in the BSOD section.

If it is BSOD crashes, please let your brother run the DM Log Collector tool again and upload the zip file.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

Snejxjens

New Member
Posts
3
#5
Hi axe0.

I talked with my brother about wheter or not it was actually BSoD or not. To my understanding it's mostly the computer either freezing or crashing (screen goes black and not works and is forced to restart by removing the battery). He says it has only had 1 occurence of something that sounds like a BSoD (blue screen and "collecting log" message). Might not be a BSoD problem after all, but something entirely different.

I've attached the log collector zip he send me.
 

My Computer

System One

  • OS
    Windows 10

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Posts
2,402
#6
Please remove Spybot, use Revo Uninstaller Free to remove it
Code:
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
Please uninstall Google Chrome while troubleshooting, it has caused a lot of issues for many users.

Please check every installed 3rd party program for updates.
Please check Windows Updates for updates and install every update available if there are any.

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset