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Solved Lenovo G580 audio problem


lenny111

New Member
Posts
4
#1
Hello.

I have a Lenovo G580 with Windows 8. I have a weird problem with audio. If the default audio is set as internal speakers and I plug in my headphones the sound just keeps coming from the internal speakers. But if I set the headphones as default, I can switch between the speakers and headphones as I want and there is no problem if only I play music from my computer.

If I try to play something from my browser, however, the sound only comes from the internal speakers and connecting the headphones does nothing. Except (and this is where it gets weird) if I play something from my computer first using the headphones. Then I can play anything from the browser and hear it through the headphones as long as I don't plug them out. If I plug them out, the sound switches back to the internal speakers and trying to plug in the headphones again doesn't do anything. So I have to play something from my computer again with the headphones plugged in and then switch to my browser to again play everything through my headphones.

What's wrong with it? Any way to make it work as it should work?
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model Number
    l

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2
Hi lenny111, first question would be what make of audio chip and have you downloaded the latest 8.1 drivers?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

my2cents

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VIP Member
Guru
Posts
2,191
#4
(Wild guess) Any chance you have your audio configured to something other than 2 stereo speakers?

Control Panel> Sound> Select Speakers and click Configure (button)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

my2cents

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VIP Member
Guru
Posts
2,191
#5
Also, are your Headphones shown as "ready?"

Screenshot (45).png
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#6

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

lenny111

New Member
Posts
4
#7
Update: The problem seems to be exclusively in Firefox. All works as it should in Explorer and Google Chrome.

Thanks for the suggestions, though: It's set to 2 speakers. They are shown as ready. That's the place where I went for the drivers too.
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model Number
    l

my2cents

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VIP Member
Guru
Posts
2,191
#8
Firefox? very strange indeed! So, what version of FF are you using? The latest appears to be FF25.0 and there is also a flash update available as well (if you have not already installed it):

Screenshot (53).png

So, did you just discover this issue after updating to a newer version of FF or Flash? Can you confirm if it ever worked before when using FF?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

lenny111

New Member
Posts
4
#10
Sorry for the delay. I tried different versions of Flash, which didn't help much. Then I decided to try out different versions of Firefox. First one tried was 24. And that did the trick! Everything works as it should now. Thanks everyone!
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model Number
    l

MrFox

New Member
Posts
1
#11
Hello.

I have a Lenovo G580 with Windows 8. I have a weird problem with audio. If the default audio is set as internal speakers and I plug in my headphones the sound just keeps coming from the internal speakers. But if I set the headphones as default, I can switch between the speakers and headphones as I want and there is no problem if only I play music from my computer.

If I try to play something from my browser, however, the sound only comes from the internal speakers and connecting the headphones does nothing. Except (and this is where it gets weird) if I play something from my computer first using the headphones. Then I can play anything from the browser and hear it through the headphones as long as I don't plug them out. If I plug them out, the sound switches back to the internal speakers and trying to plug in the headphones again doesn't do anything. So I have to play something from my computer again with the headphones plugged in and then switch to my browser to again play everything through my headphones.

What's wrong with it? Any way to make it work as it should work?
I had similar problem on my kid's laptop. No sound, not in Firefox, but completely.
I deleted Conexant driver and searched for compatible drivers in the system (locally).
It found Conexant driver and Standard Microsoft High-Definition Audio Device.
I have installed the last one and it works now.
Also I had to chose speakers instead of headphones. It does not change automatically.
Before I found the solution they used Bluetooth headphones to get sound out of this laptop.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G580
    CPU
    Intel Pentium B960 @ 2.20GHz
    Motherboard
    LA-7982P
    Memory
    4,00ГБ Single-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    1023MB NVIDIA GeForce 710M (Lenovo)
    Browser
    IE11
    Antivirus
    Windows Defender