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Laptop unable to load webpages on wifi/ethernet


Posts
3
#1
Hi everyone. Yesterday, while at school, I downloaded and installed WAMP on my laptop, and this seems to have caused my computer to be unable to load any webpages.

Before I knew about WAMP, I was partway through setting up Windows IIS (I think), and I had enabled it in the "Turn Windows Features On or Off" menu. After installing WAMP, I fiddled a bit with the stuff in the toolbar menu, like starting/stopping services, installing Apache through the menu, etc. to get the icon to go green. Once it did I went to "localhost" in Chrome and was brought to some Microsoft welcome page that seemed to be related to their IIS service. Thinking this was not the page I should be seeing, I disabled IIS in the Windows Features menu, and restarted my computer. Upon trying to reopen the Chrome tabs I had, nothing loaded. The only thing that showed up was a page that said "This webpage is not available" with a message below in smaller text that said "ERR_NAME_RESOLUTION_FAILED".

Also, I was able to ping servers (tried 8.8.8.8 and 8.8.4.4) through command prompt's "ping" command at multiple times yesterday. At one point while I was home, I power-cycled my modem. After this I was able to ping websites by name, such as google.com and facebook.com, and I was also able to load facebook's website in Chrome. I didn't try loading Google. This only lasted for about a minute, and the same ping command returned "Ping request could not find host xyz". Refreshing facebook at this point gave me the familiar "This webpage is not available" page

Things I've tried so far:
* Turning IIS back on. Just did this now and for ~30 seconds I was able to load Facebook a couple times, and Reddit a couple times. Refreshed both pages again and got essentially text-only versions of each site with very little formatting and graphics, but as far as I could tell both pages still had the same content. Another refresh a minute or two later and it's back to the same error page.
* Windows Network Diagnostics troubleshooter. When I ran it yesterday, I got an error along the lines of "Your DNS server might be unavailable.", and when I run it now I get "Your broadband modem is experiencing connectivity issues". I'm able to load webpages just fine over WiFi on both my phone and my brother's laptop, so I'm skeptical that the modem could be the issue. This is compounded by the fact that I had the same issues on my school's internet yesterday.
* Manually assigning IPV4 to DNS servers 8.8.8.8 and 8.8.4.4. Did this yesterday in response to the first troubleshooter error message and nothing changed. Currently, I've set IPV4 back to automatically retrieving the DNS server address.
* Some commands in Admin Command Prompt:
* ipconfig/renew, release
* something winsock reset
No change here either.
* Uninstalling WAMP through the Windows "Uninstall a Program" page. Again no change.

System Specs:
Laptop: Samsung ATIV Book 8, NP880Z5E-X01U8
OS: Windows 8.1, 64-bit
WiFi Adapter: Intel Centrino Advanced-N 6235
Internet Provider: Verizon FiOS
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung
    CPU
    Intel i7-3635QM
    Browser
    Chrome
    Antivirus
    Avast

Ztruker

Well-Known Member
VIP Member
Guru
#2
Do a System Restore to a date before you messed with IIS and WAMP.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Posts
3
#3
Can I do that without having set a restore point? I don't do that regularly.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung
    CPU
    Intel i7-3635QM
    Browser
    Chrome
    Antivirus
    Avast

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#4
Go there and check the "show more restore points" box.

Capture.JPG
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
3
#5
Thanks for the suggestion. I restored to a point a few days before installing WAMP, and I was able to load a website with no problems when I first opened Chrome. I thought it was fixed and went and watched a show for a few minutes, but I just tried again got the same error.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung
    CPU
    Intel i7-3635QM
    Browser
    Chrome
    Antivirus
    Avast

Ztruker

Well-Known Member
VIP Member
Guru
#6
You can give Windows Repair All-In-One from Tweaking.com. I'd recommend doing all the steps in order then run the repair with the defaults as set.

Get the Portable version, it doesn't have to be installed. Just unzip and run repair.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH