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Laptop Shutting down at random while playing 720p videos

jenil

New Member
My laptop shuts down at random while playing 720p videos and also sometimes while surfing the web after playing d 720p videos.
My initial diagnosis was that the fan had accumulated dust and hence the laptop was overheating.
But after a little searching google, i checked the event viewer and found the following..

Can any1 plz temme wat this error means and how can i solve it?View attachment 24949

Please somebody help me!
Im frustrated with the laptop shutting down just asm im about to watch my fav serials or movies..

Thanking you all in advance,
Jenil

P.S. I Dont know where else to post this so plz bear with me and plz help me!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
The log is just correctly reporting the incident. I think it is a heat or graphics-related hardware issue based on your description of the problem. With that said, I would recommend the following actions:

Download GPU-Z and monitor your GPU temps when watching a 720p video:
Download TechPowerUp GPU-Z v0.7.2 | techPowerUp

To run GPU-Z, click the exe file and select "standalone mode."
Take a snapshot of your idle GPU temps (click snapshot icon at top right of view).
Take another snapshot of your GPU temps while watching a 720p video.

Here are snapshots of mine doing the above. Note that I only watched the 720p video for a few minutes. Report back with your findings and similar screenshots (to mine) would be appreciated. Good luck.

View attachment 24991

BTW, I'm using a Lenovo B575 (cheapo) laptop.


3VHFXGYJ0rbaGpN6kBUzpMmdyUfD6mTG4KLcWhKfl8TJncFFqKQ1Py+eOb8vmqFzk+pEZ0Xefb61q+WCOpDMZUk0t9TGjPmitPtYtVOsM656vVSubo40x2lMJ5fTA1X8Pwuk7lU3svWdXxuJkw9aN3ZFZOa+rDVG+OKa5MMY5gigdTaCkOTQm0FH+m0FIcmhIctJSZKUxug+zPlDB+xac6aZ0VCV3DpQA8XAqZk6nGIZ2sSV8XuFHHk967OQiMYaYUuhLzqFlnRqpL7u6Kx9qARh2R5uhJE6lmxCSTVUzxYIqpSUzxYIrJKqZ4MCXQUvyZYrKKKR5MCQ5ayv+ivUfeGzICCQAAAABJRU5ErkJggg==
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
Thanks JustATest..

Here are my screenshots in idle mode, watching 720p movie and watching 720 serials respectively...

View attachment 25008View attachment 25009View attachment 25010

Also ive upgraded the nvidia graphics driver to the latest version but to no avail... And i haf also tried flashing my bios to the latest version, but still the issue wont go...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

Wullail

Active Member
Pro User
GPU at 99c.....that's pretty hot.
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro

JustATest

Expelled
GPU at 99c.....that's pretty hot.

Yepper... You got a heat issue! No need to go any further until that is resolved IMHO. Even at idle, your GPU is running too hot. You can try a good general cleaning again and make sure your exhaust vents are clear of all debris. If that doesn't help, you could have developed a heat-sink attachment issue and/or a fan problem. Unfortunately, that's about all I do is confirm that you have a heat issue and that is what is most likely causing your shutdown issues. Good luck.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
So my first conclusion was right! Nw all i gotta figure out is if i need a fan replacement or nt!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
So my first conclusion was right! Nw all i gotta figure out is if i need a fan replacement or nt!

Is your fan running at all? If so, is it running at full speed? If not, it should be at 99c. Also, check your BIOS to see if you can control your fan speed via temperature threshold settings.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
So my first conclusion was right! Nw all i gotta figure out is if i need a fan replacement or nt!

Is your fan running at all? If so, is it running at full speed? If not, it should be at 99c. Also, check your BIOS to see if you can control your fan speed via temperature threshold settings.

Yeah my fan is running and is running at full speed.. I can feel the air coming out of the vents.. and i really dont know how to control the fan speed using BIOS.. If u could show me how to do it, it would b great!!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
Sorry jenil. I can't do that because I am not familiar with your specific BIOS and I don't even know if your BIOS has that option. In any case, if your fan is already running at full speed, my previous suggestion wouldn't help you anyway because I was just trying to make sure your fan could run at full speed to help cool your laptop down but even at full speed it is not working so you obviously have a hardware issue (see my previous post). Good luck.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
Sorry jenil. I can't do that because I am not familiar with your specific BIOS and I don't even know if your BIOS has that option. In any case, if your fan is already running at full speed, my previous suggestion wouldn't help you anyway because I was just trying to make sure your fan could run at full speed to help cool your laptop down but even at full speed it is not working so you obviously have a hardware issue (see my previous post). Good luck.

No problem..
I tried opening my laptop back panel to access the fan, but 2 screws just wont open..
I will get special small screw drivers to open them..
BTW i did see a hell of a lott of dust on and inside the fan and the inside of the back panel just from a quick glance...
Here's hoping the dust is the only problem...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
Sorry jenil. I can't do that because I am not familiar with your specific BIOS and I don't even know if your BIOS has that option. In any case, if your fan is already running at full speed, my previous suggestion wouldn't help you anyway because I was just trying to make sure your fan could run at full speed to help cool your laptop down but even at full speed it is not working so you obviously have a hardware issue (see my previous post). Good luck.

No problem..
I tried opening my laptop back panel to access the fan, but 2 screws just wont open..
I will get special small screw drivers to open them..
BTW i did see a hell of a lott of dust on and inside the fan and the inside of the back panel just from a quick glance...
Here's hoping the dust is the only problem...

Hey, sounds like you may be on to something! Just be careful when you start to clean the inside that you do not disturb or disrupt any physical connections. Good luck and let us know.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
Sorry jenil. I can't do that because I am not familiar with your specific BIOS and I don't even know if your BIOS has that option. In any case, if your fan is already running at full speed, my previous suggestion wouldn't help you anyway because I was just trying to make sure your fan could run at full speed to help cool your laptop down but even at full speed it is not working so you obviously have a hardware issue (see my previous post). Good luck.

No problem..
I tried opening my laptop back panel to access the fan, but 2 screws just wont open..
I will get special small screw drivers to open them..
BTW i did see a hell of a lott of dust on and inside the fan and the inside of the back panel just from a quick glance...
Here's hoping the dust is the only problem...

Hey, sounds like you may be on to something! Just be careful when you start to clean the inside that you do not disturb or disrupt any physical connections. Good luck and let us know.

Yeah will keep you guys posted! N yeah i was thinking of using a paintbrush to clean d insides! Will dat do??
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
No problem..
I tried opening my laptop back panel to access the fan, but 2 screws just wont open..
I will get special small screw drivers to open them..
BTW i did see a hell of a lott of dust on and inside the fan and the inside of the back panel just from a quick glance...
Here's hoping the dust is the only problem...

Hey, sounds like you may be on to something! Just be careful when you start to clean the inside that you do not disturb or disrupt any physical connections. Good luck and let us know.

Yeah will keep you guys posted! N yeah i was thinking of using a paintbrush to clean d insides! Will dat do??

I think you need to google "how to properly clean your laptop." There are plenty of tutorials available.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
So i managed to open up the laptop and clean the air vents, the fan and the entire laptop in general...
The temps reduced to 60c on an avg..
How ever as soon as i do some graphic using task like play videos or evn load browser, the temp shoots up and if it reaches 107, then the laptop shuts down..
sometimes it cools down automatically...
Playing even normal videos shoots the temp upto 99 or more and it shuts down..

P.S. The cooling gel found under the cooling unit had kind of melted in the centre and dried up at the edges..
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
So i managed to open up the laptop and clean the air vents, the fan and the entire laptop in general...
The temps reduced to 60c on an avg..
How ever as soon as i do some graphic using task like play videos or evn load browser, the temp shoots up and if it reaches 107, then the laptop shuts down..
sometimes it cools down automatically...
Playing even normal videos shoots the temp upto 99 or more and it shuts down..

P.S. The cooling gel found under the cooling unit had kind of melted in the centre and dried up at the edges..

So you detached the heat sink assembly to look at it? Now you have to clean it and properly reattach it. Again, there are plenty of tutorials available.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
So i managed to open up the laptop and clean the air vents, the fan and the entire laptop in general...
The temps reduced to 60c on an avg..
How ever as soon as i do some graphic using task like play videos or evn load browser, the temp shoots up and if it reaches 107, then the laptop shuts down..
sometimes it cools down automatically...
Playing even normal videos shoots the temp upto 99 or more and it shuts down..

P.S. The cooling gel found under the cooling unit had kind of melted in the centre and dried up at the edges..

So you detached the heat sink assembly to look at it? Now you have to clean it and properly reattach it. Again, there are plenty of tutorials available.


Yeah no i cleaned it and reattached it by googling it...
But i really think the issue has gone from bad to worse...
even watching normal or poorly coded videos shoots the temp wayyy more then it really shld...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
Did you clean the surfaces properly and apply a new (very thin layer) of thermal compound before reattaching?
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
Did you clean the surfaces properly and apply a new (very thin layer) of thermal compound before reattaching?

No i didnt haf a thermal compound to apply.. however i did clean the surfaces properly including the fan... i ripped open the fan and cleaned its fins and put it back together...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

JustATest

Expelled
Did you clean the surfaces properly and apply a new (very thin layer) of thermal compound before reattaching?

No i didnt haf a thermal compound to apply.. however i did clean the surfaces properly including the fan... i ripped open the fan and cleaned its fins and put it back together...

That is not good enough and now I understand why your problem has progressively gotten worse. At this point you need to either take it to a repair shop or get some hands on assistance from someone familiar with what you are trying to do. Again, you need third-party assistance immediately before you burn up your CPU so stop using it immediately and seek help.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop

jenil

New Member
Did you clean the surfaces properly and apply a new (very thin layer) of thermal compound before reattaching?

No i didnt haf a thermal compound to apply.. however i did clean the surfaces properly including the fan... i ripped open the fan and cleaned its fins and put it back together...

That is not good enough and now I understand why your problem has progressively gotten worse. At this point you need to either take it to a repair shop or get some hands on assistance from someone familiar with what you are trying to do. Again, you need third-party assistance immediately before you burn up your CPU so stop using it immediately and seek help.

Why does dis sound like ive done something terribly wrong? shld i nt haf opened the heat sink?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion 15 N204TX
    CPU
    Intel Core i5 (4th Generation) 4200U 1.6 GHz with Turbo Boost 2.0 up to 2.6 GHz
    Memory
    4 GB RAM
    Graphics Card(s)
    Nvidia GeForce 740M
    Sound Card
    Conexant SmartAudio HD

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