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Laptop restarts when I close my lid 50% of the time.


BradyA

New Member
Posts
1
#1
My laptop automatically restarts itself 50% of the time when I close the lid. (I have it set to sleep / Hibernate)


Here is a crash dump Analysis.

Any ideas?


Code:
[FONT=Segoe UI][SIZE=4][B][HR][/HR]Crash Dump Analysis[/B][HR][/HR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000]Crash dump directory: C:\Windows\Minidump[/COLOR][/SIZE][/FONT]

[FONT=Segoe UI][SIZE=2][COLOR=#000000]Crash dumps are enabled on your computer.
[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Tue 4/30/2013 1:38:50 AM GMT your computer crashed[/B]
crash dump file: C:\Windows\Minidump\042913-25989-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x5A240) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA8003F60060, 0xFFFFF80363FA7930, 0xFFFFFA8003CC8AC0)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 


[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Tue 4/30/2013 1:38:50 AM GMT your computer crashed[/B]
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntkrnlmp.exe"]ntkrnlmp.exe[/URL][/COLOR][/SIZE][/FONT] (nt!KeBugCheckEx+0x0) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA8003F60060, 0xFFFFF80363FA7930, 0xFFFFFA8003CC8AC0)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 


[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Mon 4/29/2013 8:50:24 PM GMT your computer crashed[/B]
crash dump file: C:\Windows\Minidump\042913-26161-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x5A240) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA80043B6880, 0xFFFFF80315EE7930, 0xFFFFFA80033135D0)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 


[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Mon 4/29/2013 6:26:23 PM GMT your computer crashed[/B]
crash dump file: C:\Windows\Minidump\042913-33945-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x5A240) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA80043F6060, 0xFFFFF80206507930, 0xFFFFFA8006DDBC10)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 


[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Mon 4/29/2013 1:56:28 AM GMT your computer crashed[/B]
crash dump file: C:\Windows\Minidump\042813-30872-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x5A240) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA8003F1B060, 0xFFFFF80083C3F930, 0xFFFFFA8006962810)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 


[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Sun 4/28/2013 8:12:35 PM GMT your computer crashed[/B]
crash dump file: C:\Windows\Minidump\042813-29920-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x5A240) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA8003E85060, 0xFFFFF802F2B07930, 0xFFFFFA800669D170)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 


[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000][B]On Wed 4/24/2013 10:18:38 PM GMT your computer crashed[/B]
crash dump file: C:\Windows\Minidump\042413-37097-01.dmp
This was probably caused by the following module: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL][/COLOR][/SIZE][/FONT] (nt+0x5A240) 
Bugcheck code: 0x9F (0x3, 0xFFFFFA800363A060, 0xFFFFF803467C7930, 0xFFFFFA8003CA8010)
Error: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE"]DRIVER_POWER_STATE_FAILURE[/URL][/COLOR][/SIZE][/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System"]Microsoft® Windows® Operating System[/URL][/COLOR][/SIZE][/FONT]
company: [FONT=Segoe UI][SIZE=2][COLOR=#000000][URL="http://www.google.com/search?q=Microsoft%20Corporation"]Microsoft Corporation[/URL][/COLOR][/SIZE][/FONT]
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 


[/COLOR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=4][B][HR][/HR]Conclusion[/B][HR][/HR][/SIZE][/FONT]
[FONT=Segoe UI][SIZE=2][COLOR=#000000]7 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.[/COLOR][/SIZE][/FONT]
 

My Computer

System One

  • OS
    Windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A240)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8003E85060, 0xFFFFF802F2B07930, 0xFFFFFA800669D170)
Error: DRIVER_POWER_STATE_FAILURE
Unfortunately, this analysis is not complete. In general, if the error is a BugCheck Code 0x9F and the first parameter (the number after 0x9F) is 3 - then the cause is usually not the faulting driver. A full analysis of the memory dumps may reveal the faulting driver name. But the good news is that this is the type of error that's caused when there are problems entering sleep/hiberate - so it's likely to be fairly easy to fix.

Please provide this information so we can provide a complete analysis: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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