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Laptop Restarts after sleep


gallicbear

Member
Member
Posts
109
#1
Hi there. Can't figure out why my HP laptop restarts when woken up from sleep. Under Windows 7, it worked fine. But not with Windows 8. I have played with all the settings in power configuration. Have changed from having a screensaver to none. Makes no difference. All my drivers are up to date. I do not have HP power management installed. Windows takes care of my power management. And still, it won't resume correctly. Thanks in advance for your tips.
 

My Computer

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    XP, Vista, Windows 7, Windows 8/ 8.1, Windows 10
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Brink

Administrator
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mvp
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23,979
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

gallicbear

Member
Member
Posts
109
#3
Thanks, Brink. As always, you've got more advanced ideas. All the research I had done so far always leads to basic settings in Power Management or to viruses. I'll try this out and report back.
 

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System One

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    XP, Vista, Windows 7, Windows 8/ 8.1, Windows 10
    Browser
    Firefox

gallicbear

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Member
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109
#4
Unfortunately, my laptop is not AHCI compliant, from what I discovered in the BIOS. So thank you, anyway.
 

My Computer

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    XP, Vista, Windows 7, Windows 8/ 8.1, Windows 10
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    Firefox

Brink

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mvp
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#5
Do you have IDE or AHCI (SATA) drives?
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Brink

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mvp
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#7
When you go into your BIOS, what's set for the hard drive? (ex: IDE/AHCI/SATA/RAID)

Forgot to ask what brand and model number is the laptop.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
Posts
74
#8
the person in ask has gone as i was looking forward for the posts to consequent on an apt outcome and now i guess it is going to take time ... do not how much
 

My Computer

System One

  • OS
    4.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    e4166
    CPU
    core 2 duel
    Motherboard
    i3
    Graphics Card(s)
    Dell
    Browser
    compe
    Antivirus
    kpersky

gallicbear

Member
Member
Posts
109
#9
Hi Brink. Thanks for your continued interest, and to PhyllisColeman. My laptop is an HP Pavillion g6-1b60us, only 2 yrs old. It has an Insyde Motherboard, which doesn't reveal very much. The info you gather from it is very scanty. Nowhere did I see a mention of AHCI. Even change of settings is very limited, or just to boot settings. Also, I did flash my mobo to the latest version, and that hasn't changed anything. Again, from msinfo32, it shows that my harddisk is a 500 GB Hitachi SATA drive.
My latest endeavor (this morning) was to install the HP Power Manager, which worked under Windows 7; even though I installed it as compatible with Windows 7 and I used the recommended settings, there is still no success. When I wake the PC, I get a message flashing on the screen, saying 'Your PC ran into a problem and needs to restart...'
 

My Computer

System One

  • OS
    XP, Vista, Windows 7, Windows 8/ 8.1, Windows 10
    Browser
    Firefox

Brink

Administrator
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mvp
Posts
23,979
#10

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

gallicbear

Member
Member
Posts
109
#11
Thanks, Brink, for the link. I got the AMD version right prior to this one, through the HP website as being *the* update under Windows 8. I'll try this one out and report back after testing.
 

My Computer

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    XP, Vista, Windows 7, Windows 8/ 8.1, Windows 10
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gallicbear

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Posts
109
#12
After much installing and uninstalling, I found out that the latest Catalyst driver from AMD does not work on my system. So I am back to square one. Haven't made progress.
 

My Computer

System One

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    XP, Vista, Windows 7, Windows 8/ 8.1, Windows 10
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hotrippr

New Member
Posts
34
#13
Saved the day once again Brink

Hello gallicbear,

I had the same issue on my desktop. Using the tutorial below to add AHCI Link Power Management - HIPM/DIPM to my power plan settings, and setting it to HIPM+DIPM for both "On battery" and "Plugged in" solved this for me.

Hopefully it will for you as well. :)

AHCI Link Power Management - Enable HIPM and DIPM - Windows 7 Help Forums
Wow! Once again I can't thank you enough, I was having an issue where I just did a clean install Win8.1 pro on a Sandisk ultra Plus SSD in the main slot for my gf's laptop and put the old hdd in the cd-rom slot using a sata caddy, but it would crash at the windows load screen everytime I started from a cold boot (shut down, not restart). I knew it couldn't be the SSD because it ran fine after restarts, so I applied the registry hack and set battery and Plugged in to HIPM+DIPM, and so far after several shutdowns and start ups not one crash!

Thank you!
 

My Computer

System One

  • OS
    Win 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba L305-s5919
    CPU
    Core2Duo T8100
    Memory
    4G
    Graphics Card(s)
    Weaksauce
    Hard Drives
    Crucial M4 and Mechanical mod in cd bay
    Antivirus
    Defender

hotrippr

New Member
Posts
34
#14
Any idea why this is happening? Happened waking computer from sleep for you Shaun, right? And it happened to me from after a shutdown, which technically is not a full shut down on windows 8/8.1? It is a kind of hibernate, correct?
 

My Computer

System One

  • OS
    Win 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba L305-s5919
    CPU
    Core2Duo T8100
    Memory
    4G
    Graphics Card(s)
    Weaksauce
    Hard Drives
    Crucial M4 and Mechanical mod in cd bay
    Antivirus
    Defender

Brink

Administrator
Administrator
mvp
Posts
23,979
#15
Hello hotrippr,

I haven't got it narrowed down to anything specific, but the above with AHCI - HIPM+DIPM, and having fast startup turned off helps sometimes.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

hotrippr

New Member
Posts
34
#16
Hello hotrippr,

I haven't got it narrowed down to anything specific, but the above with AHCI - HIPM+DIPM, and having fast startup turned off helps sometimes.
Well everything is going well so far with the HIPM+DIPM registry tweak so I think I will keep Fast Startup enabled as the PC is starting up lightning fast with it enabled. But thank you I will keep it in mind for future reference if problems should arise.:thumb:
 

My Computer

System One

  • OS
    Win 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba L305-s5919
    CPU
    Core2Duo T8100
    Memory
    4G
    Graphics Card(s)
    Weaksauce
    Hard Drives
    Crucial M4 and Mechanical mod in cd bay
    Antivirus
    Defender

Ravian

New Member
Posts
2
#17
Hello gallicbear,

I had the same issue on my desktop. Using the tutorial below to add AHCI Link Power Management - HIPM/DIPM to my power plan settings, and setting it to HIPM+DIPM for both "On battery" and "Plugged in" solved this for me.

Hopefully it will for you as well. :)

AHCI Link Power Management - Enable HIPM and DIPM - Windows 7 Help Forums
I am having exactly the same problem. I have AHCI enabled in BIOS, but I still do not have that HIPM/DIPM option in advanced power options under hard disk. I do not even have Msachi entry in registry. I tried adding that using a .bat file from internet, and my laptop got stuck in restart loop, that i fixed by restoring using recovery disk. Any help will be appreciated regarding that. Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Probook 4540s
    CPU
    I5-3210M
    Memory
    4GB
    Graphics Card(s)
    2GB AMD 7650/m

Ravian

New Member
Posts
2
#18
Hello gallicbear,

I had the same issue on my desktop. Using the tutorial below to add AHCI Link Power Management - HIPM/DIPM to my power plan settings, and setting it to HIPM+DIPM for both "On battery" and "Plugged in" solved this for me.

Hopefully it will for you as well. :)

AHCI Link Power Management - Enable HIPM and DIPM - Windows 7 Help Forums
I am having exactly the same problem. I have AHCI enabled in BIOS, but I still do not have that HIPM/DIPM option in advanced power options under hard disk. I do not even have Msachi entry in registry. I tried adding that using a .bat file from internet, and my laptop got stuck in restart loop, that i fixed by restoring using recovery disk. Any help will be appreciated regarding that. Thanks in advance.
Ok, I figured Msachi is not in windows 8, but storachi. I got HIPM/DIPM option under hard hard disk, and I tried almost every setting, that still did not resolve the issue.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Probook 4540s
    CPU
    I5-3210M
    Memory
    4GB
    Graphics Card(s)
    2GB AMD 7650/m

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