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Laptop is connected to Internet, but no internet access


Dagui013

New Member
Posts
2
#1
Hello, I have a Asus Laptop operating with Windows 8.1. It connects to wifi but none of the desktop icons can get to the Internet. Meanwhile most window tiles in the start menu have Internet access . For example I have the application "MegaTube" and that application has access to the Internet. As well as the weather app, which updates when connected to the Internet. Please help.
 

My Computer

System One

  • OS
    Windows 8.1

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Any third party Internet Security software installed? Is this a Public Wifi Hotspot, or your own personal Intetnet connection that you pay for. Are any other computers when connecting to that wifi a/p having problems going online?
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

Dagui013

New Member
Posts
2
#3
Any third party Internet Security software installed? Is this a Public Wifi Hotspot, or your own personal Intetnet connection that you pay for. Are any other computers when connecting to that wifi a/p having problems going online?
UPDATE: Internet Explorer seems to have internet access, but some websites do not load. Apps such as Spotify doesn't have internet access, as while as most other applications on the desktop.

I have Avast & Malwarebytes Anti-Malware installed, and most recently I installed SpyBot to fix the issues but no success. The wifi connection is personal at home connection which I pay for. My laptop is the only thing with the issue. My PC is working fine as well as other objects such as; phones, tablets.
 

My Computer

System One

  • OS
    Windows 8.1
#4
This same exact thing happens on my to Toshiba. Or it goes to a limited connection. The point temp fix for me is to open the WiFi side panel and leave it open to page loads then close it. Click a new link, open side panel, let it load, close it. So frustrating. Hopefully we can get an answer man.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba C55Dt-A5231 (laptop) & Custom Desktop
    CPU
    Laptop: AMD E1-1200 APU w Radeon. Desktop: Intel Core2 Quad Q6600
    Memory
    Laptop: 6gb. Desktop: 6gb.
    Browser
    Mozilla