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Laptop goes to black screen after booting windows 8.1


Mark3235

New Member
Posts
7
#1
3 days ago i turned of my computer and left it turned of over the night. Then when i tried to turn it back on again, i get the windows 8/8.1 boot logo, then when it dissapears i just get a black screen, however, i get the windows tone after a while indicating that the system is running, and that the only problem is that the screen is not displaying anything.

I have tried booting in safe-mode, that worked. But no matter what i changed (start-up programs and resolution) nothing helped.

I have tried connecting another screen to my laptop, but that screen also displays the black color.

I should perhaps mention that my laptop originally came with Windows 7, but i upgraded it to Windows 8, and later on 8.1.

So if any of you got an idea for what might help, please do tell.

My Laptops specs:
Product NumberMicroprocessorChipsetMicroprocessor CacheMemoryMemory MaxMemory SlotsVideo GraphicsHard DriveMultimedia DriveDisplayNetwork CardWireless ConnectivitySoundKeyboardPointing DeviceExternal PortsDimensionsWeightPowerCamera

Product Name

HP Pavilion dv6-7097eo

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]B3K95EA[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]2.3 GHz Intel Core i7-3610QM[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]Intel HM77 Express[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]6 MB L3 cache[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]8 GB DDR3[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]Supports up to 8 GB DDR3[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]2 user accessible[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]NVIDIA GeForce GT 630M (2 GB DDR3 dedicated)[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]750 GB SATA (5400 rpm)
Up to 24 GB partition for system recovery[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]SuperMulti 8x DVD±R/RW with Double Layer Support[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]39,6 cm (15.6")
39,6 cm (15,6") full HD anti-glare LED (1920 x 1080)[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]Integrated 10/100/1000 Gigabit Ethernet LAN[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]802.11b/g/n; Bluetooth[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]Beats Audio with HP Triple Bass Reflex Subwoofer[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]Full size island-style with integrated numeric keypad[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]TouchPad with on/off button and support for multitouch gestures[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]Multi-format digital media card reader
1 VGA
1 HDMI
1 headphone-out
1 microphone-in
1 USB 2.0
3 USB 3.0
1 RJ45[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]37.8 x 24.7 x 3.26 cm[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]Starting at 2.57 kg[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]120W AC power adapter
6-cell Li-Ion[/TD]

[TD="align: left"]

[/TD]
[TD="class: columnReducedMargin, align: left"]HP TrueVision HD Webcam with integrated digital microphone (low-light)[/TD]

 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel-Core i7
    Memory
    8 GB
    Browser
    Firefox
    Antivirus
    Windows Defender

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#2
Windows 8.1 upgrade reboots to black screen of 'nothingness'. - OUC1TOO - Site Home - TechNet Blogs

Error 0xC1900101 ? 0x40017 when installing Windows 8.1 - Microsoft Community


Microsoft Forum Moderator said:
Error 0xC1900101 – 0x40017 when installing Windows 8.1


Hello,

We understand that many customers are receiving error 0xC1900101 – 0x40017 when installing Windows 8.1. This error is typically caused by an incompatible driver.



If you are receiving this error:
1.
First, please double-check the error code. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

2.
Check that you’ve already updated all of your drivers. In particular, if you have an NVIDIA GeForce graphics card, make sure you’ve installed the latest Drivers - Download NVIDIA Drivers


3.
Check that you do not have any Frequently Asked Questions - What devices are supported by the SteelSeries Engine? that support the SteelSeries Engine installed on your PC. The SteelSeries Engine software is currently not supported on Windows 8.1. Please uninstall the software before attempting to update to Windows 8.1
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

Mark3235

New Member
Posts
7
#3
And exactly how am i supposed to check what error code it is, and how am i supposed to update the drivers?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel-Core i7
    Memory
    8 GB
    Browser
    Firefox
    Antivirus
    Windows Defender
Posts
1,883
#4
Safe mode and/or safe mode + networking.

Probably due to Windows Update installing poor video driver. Download/install that from manufacturer, first. Take it from there.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Mark3235

New Member
Posts
7
#5
Any good advice on how i get into safe-mode?
Because it's kind of random whether my laptop gives me the opportunity to do that or not.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel-Core i7
    Memory
    8 GB
    Browser
    Firefox
    Antivirus
    Windows Defender
Posts
1,883
#6

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Mark3235

New Member
Posts
7
#7
I know that if my laptop was born with windows 8 i could just hit "esc" and then "f11". But because it came with windows 7, it just goes into windows 7 repair program, and that does not give me the opportunity to start in safe mode.

But i would like a tutorial that works for my laptop very much.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel-Core i7
    Memory
    8 GB
    Browser
    Firefox
    Antivirus
    Windows Defender

Mark3235

New Member
Posts
7
#8
fejl 1.png
fejl 3.png
fejl 2.png
This is all i get, since i'm from Denmark it's danish. Wait a sec then i will edit this and there will be a translation.

Edit: Translation
The error "1084" occured on DCOM under attempt to start the service ShellHWDetection with the arguments "not availabel" for driving the server: the code.

Almost the same in the second picture.
The last one is:
NVIDIA-installationprogram can not continue
This NVIDIA-graficdriver is not compatible with this version of Windows.
This grafic driver could not find any compatible grafic hardware
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel-Core i7
    Memory
    8 GB
    Browser
    Firefox
    Antivirus
    Windows Defender
Posts
1,883
#9

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Mark3235

New Member
Posts
7
#10
Okay, i got it installed correctly.
Still didn't help anything.
I might have to mention that my laptop have worked just fine with Windows 8.1 for almost a month before this problem occured.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel-Core i7
    Memory
    8 GB
    Browser
    Firefox
    Antivirus
    Windows Defender

have8dot1

New Member
Posts
10
#11
i had the same problem only in my case , i have Hybrid GPU setup with intel Graphics HD 4000 and the nVIDIA GEFORCE 630m

i have the same error in the event log

tried all the isntalltion options of the drivers HP / windows automatic install / Intel safe mode with and without networkig and it failed


i have the smae issue for other devices for which icannot isntal their drivers in any given method standoalone or automatic
 

My Computer

System One

  • OS
    windows 8.1

Mark3235

New Member
Posts
7
#12
Fixed*

So, i got my computer working again. Here is how i did.

I bought an SSD, installed it into my computer with a clean version of windows on it, everything started working.
Now, you might not necessarly have to buy a new harddisk, but what i would recomend, would be to make a full erase of the harddisk you already have, and then reinstall windows.

Perhaps, if possible, it would help to uninstall any graphic drivers, and then reinstall an old version, and start working your way through, until fully updated again.



*Fix may cost money

For the curiuos, the SSD i bought was Samsungs 840 PRO edition with 256 gb on it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP
    CPU
    Intel-Core i7
    Memory
    8 GB
    Browser
    Firefox
    Antivirus
    Windows Defender