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Solved Laptop Crashes After Waking Up From Sleep


Dhaka

Posts
26
#1
I own a HP Probook 450 G1.Often when my laptop goes to sleep(automatically or manually) it just crashes. Sometimes it crashes after waking up or sometimes I can't even wake it up(The lock screen shows up then it asks for the user account's password and then the blue screen comes up and crashes)

Note : You can see my specs below for more information

View attachment 52507

View attachment 52508
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit 9600
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 450 G1
    CPU
    Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz
    Motherboard
    Hewlett-Packard 1942
    Memory
    4.00 GB (DDR3 - 1333)
    Graphics Card(s)
    Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) High Definition Audio Device
    Monitor(s) Displays
    LCD 15.6"
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-1DG142(500 GB)
    Keyboard
    HP
    Mouse
    Targus
    Internet Speed
    1.5 MBp/s
    Browser
    Mozilla Firefox
    Antivirus
    Avast Internet Security

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi SirDarkKnight & Welcome to the forums ^_^,

Unfortunately, the ZIP file uploaded by you does not contain any dump files for us to analyse. We would be needing the Dump files to analyse on what is happening with your system. Kindly ZIP up the dump files at the location : "C:\Windows\Minidumps\"

You might need to copy them to some other folder before you could ZIP them up due to permission reasons.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Dhaka

Posts
26
#3
Unfortunately the folder's empty. What do I do now?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit 9600
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 450 G1
    CPU
    Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz
    Motherboard
    Hewlett-Packard 1942
    Memory
    4.00 GB (DDR3 - 1333)
    Graphics Card(s)
    Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) High Definition Audio Device
    Monitor(s) Displays
    LCD 15.6"
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-1DG142(500 GB)
    Keyboard
    HP
    Mouse
    Targus
    Internet Speed
    1.5 MBp/s
    Browser
    Mozilla Firefox
    Antivirus
    Avast Internet Security

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Unfortunately the folder's empty. What do I do now?
See if you can find a Large Memory Dump file in the path "C:\Windows\Memory.DMP". If you can find this file, ZIP it up and then upload it using a File hoster like Mediafire, OneDrive etc.

Also, do a system wide manual search for the term - "*.dmp" in your C: Directory and see if you see any dump files or not.


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Dhaka

Posts
26
#5
Still nothing
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit 9600
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 450 G1
    CPU
    Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz
    Motherboard
    Hewlett-Packard 1942
    Memory
    4.00 GB (DDR3 - 1333)
    Graphics Card(s)
    Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) High Definition Audio Device
    Monitor(s) Displays
    LCD 15.6"
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-1DG142(500 GB)
    Keyboard
    HP
    Mouse
    Targus
    Internet Speed
    1.5 MBp/s
    Browser
    Mozilla Firefox
    Antivirus
    Avast Internet Security
Dhaka

Posts
26
#6

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit 9600
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 450 G1
    CPU
    Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz
    Motherboard
    Hewlett-Packard 1942
    Memory
    4.00 GB (DDR3 - 1333)
    Graphics Card(s)
    Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) High Definition Audio Device
    Monitor(s) Displays
    LCD 15.6"
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-1DG142(500 GB)
    Keyboard
    HP
    Mouse
    Targus
    Internet Speed
    1.5 MBp/s
    Browser
    Mozilla Firefox
    Antivirus
    Avast Internet Security

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#7
Hi SirDarknight ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Sat Oct 18 16:36:23.087 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101814-20343-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
 
System Uptime: 0 days 0:43:10.781
 
*** WARNING: Unable to verify timestamp for NETwbw02.sys
 
*** ERROR: Module load completed but symbols could not be loaded for NETwbw02.sys
 
Probably caused by : NETwbw02.sys ( NETwbw02+eba0 )
 
BugCheck 133, {0, 501, 500, 0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000133"]DPC_WATCHDOG_VIOLATION (133)[/URL]
 
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
 component can usually be identified with a stack trace.
[U][B]Arg2: 0000000000000[COLOR=#FF0000]501[/COLOR], The DPC time count (in ticks).
Arg3: 0000000000000[COLOR=#008000]500[/COLOR], The DPC time allotment (in ticks).[/B][/U]
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x133_DPC_NETwbw02+eba0
 
CPUID:        "Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz"
 
MaxSpeed:     2500
 
CurrentSpeed: 2494
 
  BIOS Version                  L74 Ver. 01.09
 
  BIOS Release Date             04/29/2014
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ProBook 450 G1
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Sat Oct 18 16:36:23.087 2014 (UTC + 5:30)**************************
PxHlpa64.sys                  Mon Oct 17 19:59:34 2011 (4E9C3BCE)
TuneUpUtilitiesDriver64.sys   Fri May 25 15:58:19 2012 (4FBF5EC3)
WirelessButtonDriver64.sys    Thu Aug 30 08:41:29 2012 (503ED9E1)
dump_iaStorA.sys              Thu Jul 25 00:58:22 2013 (51F02AD6)
iaStorA.sys                   Thu Jul 25 00:58:22 2013 (51F02AD6)
intelppm.sys                  Thu Aug 22 14:16:35 2013 (5215CFEB)
SynTP.sys                     Sat Oct 26 07:08:47 2013 (526B1D27)
btmaux.sys                    Wed Mar 26 13:45:03 2014 (53328C87)
btmhsf.sys                    Tue Apr 22 13:16:28 2014 (53561E54)
HpqKbFiltr64.sys              Sat Apr 26 02:11:52 2014 (535AC890)
hssdrv6.sys                   Sat May 17 08:04:57 2014 (5376CAD1)
ibtusb.sys                    Fri Jun  6 06:27:40 2014 (53911204)
idmwfp.sys                    Mon Jun  9 04:10:54 2014 (5394E676)
iwdbus.sys                    Wed Jun 18 03:24:22 2014 (53A0B90E)
[B][U]aswHwid.sys                   Thu Jun 26 17:01:26 2014 (53AC048E)
aswMonFlt.sys                 Thu Jun 26 17:02:51 2014 (53AC04E3)
aswRdr2.sys                   Thu Jun 26 17:03:28 2014 (53AC0508)
aswKbd.sys                    Thu Jun 26 17:04:01 2014 (53AC0529)
aswSnx.sys                    Thu Jun 26 17:04:44 2014 (53AC0554)
aswRvrt.sys                   Thu Jun 26 17:05:39 2014 (53AC058B)
aswVmm.sys                    Thu Jun 26 17:05:49 2014 (53AC0595)
aswNdisFlt.sys                Thu Jun 26 17:06:26 2014 (53AC05BA)
aswStm.sys                    Thu Jun 26 17:17:09 2014 (53AC083D)
aswSP.sys                     Wed Jul  2 23:08:12 2014 (53B44384)
[/U][/B]NETwbw02.sys                  Tue Jul 22 15:59:40 2014 (53CE3D14)
igdkmd64.sys                  Tue Aug  5 21:17:18 2014 (53E0FC86)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
HpqKbFiltr64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

The Dump file blames the Network Adapter driver but since it is the latest driver, I won't be surprised if this whole problem is being caused by Avast Antivirus.
I would suggest you to remove Avast Antivirus using this **TOOL**.

Let me know how it goes ^_^
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Dhaka

Posts
26
#8
Thanks a lot for your hard-work. Can you tell me another thing, why it doesn't happen always? I mean how do I make the crash happen? Just putting the laptop in sleep mode doesn't cause the crash.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit 9600
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 450 G1
    CPU
    Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz
    Motherboard
    Hewlett-Packard 1942
    Memory
    4.00 GB (DDR3 - 1333)
    Graphics Card(s)
    Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) High Definition Audio Device
    Monitor(s) Displays
    LCD 15.6"
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-1DG142(500 GB)
    Keyboard
    HP
    Mouse
    Targus
    Internet Speed
    1.5 MBp/s
    Browser
    Mozilla Firefox
    Antivirus
    Avast Internet Security

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#9
Thanks a lot for your hard-work. Can you tell me another thing, why it doesn't happen always? I mean how do I make the crash happen? Just putting the laptop in sleep mode doesn't cause the crash.
Hi SirDarknight ^_^,

You are welcome. The crashes occur only when there is a conflict. You encountered the DPC_WATCHDOG_VIOLATION. The Windows Operating System keeps a check on the drivers about their number of ticks (Basically time taken) they are taking to have a job done. Sometimes, it happens that the main driver which in this case is your Intel Network Adapter is being used by the Avast Antivirus. Avast performed such an operation like an Update Request which took longer than the set number of ticks (500 in this case) and hence the Networking Driver was flagged by the Windows Operating System. I have highlighted the two arguments in my previous post which you could take a look at which helped me in this analysis. In case of any further doubts, don't hesitate to ask ^_^.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Dhaka

Posts
26
#10
Man you're a life saver.Thanks a lot for spending your precious time for me.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit 9600
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 450 G1
    CPU
    Intel(R) Core(TM) i3-4100M CPU @ 2.50GHz
    Motherboard
    Hewlett-Packard 1942
    Memory
    4.00 GB (DDR3 - 1333)
    Graphics Card(s)
    Intel(R) HD Graphics 4600
    Sound Card
    (1) High Definition Audio Device (2) High Definition Audio Device
    Monitor(s) Displays
    LCD 15.6"
    Screen Resolution
    1366x768
    Hard Drives
    ST500LT012-1DG142(500 GB)
    Keyboard
    HP
    Mouse
    Targus
    Internet Speed
    1.5 MBp/s
    Browser
    Mozilla Firefox
    Antivirus
    Avast Internet Security

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#11
Man you're a life saver.Thanks a lot for spending your precious time for me.
Glad to hear that the problem has been solved ^_^.

In case of any further problems, do not hesitate to post back ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!