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Laptop crash on resume from sleep. No dump files!


Regulas

New Member
Posts
5
#1
Hi all,

First time poster here(although I've used the forum as a resource forever). I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.

Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.

As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 in the hopes of it helping (which it didn't). The laptop was able to sleep normally for the first 2-3 months I had it.

Things I have tried so far:
  • Installing all the official drivers from the Lenovo support website.
  • Running system file checker.
  • Running the Microsoft Safety Scanner.
  • Sleeping with no peripheral devices connected, tried both while running on AC and battery.
  • Removing and re-seating the memory.
  • Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).

In event viewer I get the following error and critical event each time after it reboots:
  • Error: The previous system shutdown at <time> on ‎<date> was unexpected.
  • Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
  • There are no other warnings, errors, critical entries.

I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot and I am hoping that helps. Other than sleep mode not functioning the laptop appears to be running normally without any problems.

Any advice would be greatly appreciated!
Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo U410 Ultrabook

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
For starters:
At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
Check in C:\Windows for a file named MEMORY.dmp If you find it, zip it up and upload it to a free file-hosting service and post a link to it here.

Realtek network connection is disabled. Is this deliberate? If so, why?

I always suspect USB audio - do you have that installed (I haven't looked in depth yet)

This BSOD error points to networking issues:
10/25/2013 11:52 AM Windows Error Reporting Fault bucket 0x9F_3_POWER_DOWN_IMAGE_raspppoe.sys, type 0
Event Name: BlueScreen
Response: Microsoft Windows Error Reporting
Cab Id: eab793dd-25d6-4df4-a90e-f992528c40b1

Problem signature:
P1: 9f
P2: 3
P3: ffffe00006556390
P4: fffff8007c592840
P5: ffffe000143eb010
P6: 6_3_9600
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
C:\Windows\Minidump\102513-15062-01.dmp
C:\Users\Micah\AppData\Local\Temp\WER-49406-0.sysdata.xml
C:\Users\Micah\AppData\Local\Temp\WER46F7.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_9f_d01be62a69c9bf52b0bc35a33dd0864ceed8d98_00000000_cab_143d945b

Analysis symbol:
Rechecking for solution: 0
Report Id: 102513-15062-01
Report Status: 0
Hashed bucket:
I'd suggest trying Driver Verifier according to these instructions: Driver Verifier Settings

secdrv.sys dates from 2006 - there is an update available for Win8 (and maybe 8.1). Be sure that you have ALL available Windows updates.

Also, make sure that you visit the Lenovo website and get ALL available Win8.1 drivers. If they don't have Win8.1 drivers, it may be that this system isn't compatible with Win8.1. If you revert back to Win8 because of this we can always troubleshoot it from there.

In short, we need dump files in order to see what's going on here. I suspect that the crash occurs to early (or late) in the boot (shutdown) process for Windows to recognize it.

Also, Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Regulas

New Member
Posts
5
#3
Hi usasma,

Thank you for your reply.

One of the first things I did when this began was a complete memory test and hdd test, either of which found any problems. I will re-run the memory test again and leave it for longer (overnight) and see if that makes a difference.

Check in C:\Windows for a file named MEMORY.dmp If you find it, zip it up and upload it to a free file-hosting service and post a link to it here.
Unfortunately there is no memory dump generated at all. I have tried all the options ("Small memory dump", "Kernel memory dump", "Complete memory dump" and "Automatic memory dump"). For none of them is a dump generated, which is what makes this issue so frustrating.

Realtek network connection is disabled. Is this deliberate? If so, why?
This was deliberate. I had disabled it awhile ago after doing some wired LAN work. I have since enabled it but it has not changed anything.

I always suspect USB audio - do you have that installed (I haven't looked in depth yet)
I do not and never have had any USB audio of any kind installed.

I'd suggest trying Driver Verifier according to these instructions: Driver Verifier Settings
I will run this once I've had a chance to run my latest backup (in case of the worst). I am hoping that it will, at least, generate a dump file.

secdrv.sys dates from 2006 - there is an update available for Win8 (and maybe 8.1). Be sure that you have ALL available Windows updates.
I have all available Windows updates (including all optional ones, even the Bing Toolbar :huh:) I was unable to find any update to secdrv.sys nor was I able to determine how or why it's installed (seems to be something related to Safedisc?) otherwise I'd happily remove it.

Also, make sure that you visit the Lenovo website and get ALL available Win8.1 drivers. If they don't have Win8.1 drivers, it may be that this system isn't compatible with Win8.1. If you revert back to Win8 because of this we can always troubleshoot it from there.
This was the first thing I tried when the problem began. When this didn't work I "Refreshed" Windows 8 and installed all the drivers fresh. When that didn't work I updated to Windows 8.1 and installed all the 8.1 drivers from Lenovo. It doesn't seem to be related to 8.1 because it began with Windows 8.0 and I only updated to 8.1 to see if that would resolve the problem.

As requested I am attaching the exported event log. Unfortunately it is not very long since I had recently cleared the log (doh) but it does include several attempts to put the device into sleep mode.

I will report back once I've had a chance to run the memory diagnostics and Driver Verifier. At this point I kind of feel like I need to do a complete fresh install (reset) of Windows 8 and see if it happens with everything back to the OEM. If you can think of anything else I can that it would be greatly appreciated.

Thank you!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo U410 Ultrabook

Regulas

New Member
Posts
5
#4
I think I finally got a minidump. Apparently when I booted this morning 8:13am on 11/4 it created a minimdump and there is a corresponding critical error in the event manager for "The system has rebooted without cleanly shutting down first." I am attaching the minidump as well as an updated event log.

There is also a full memory.dmp file in the Windows directory and I can upload if necessary but it's 1.8GB.

Can someone take a look at these and give me a suggestion for how to proceed?

Thank you!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo U410 Ultrabook

Regulas

New Member
Posts
5
#5
Based on my (limited) ability to analyze the big 1.8GB memory.dmp file here is the error. If I'm reading this correct (a big if) then it looks like the problem might be with raspppoe.sys?

Code:
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.




Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available




************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*c:\symbols*[URL]http://msdl.microsoft.com/download/symbols[/URL]
Symbol search path is: SRV*c:\symbols*[URL]http://msdl.microsoft.com/download/symbols[/URL]
Executable search path is: 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
Machine Name:
Kernel base = 0xfffff800`5321c000 PsLoadedModuleList = 0xfffff800`534e0990
Debug session time: Sun Nov  3 21:50:05.284 2013 (UTC - 6:00)
System Uptime: 0 days 8:16:07.095
Loading Kernel Symbols
...............................................................
................................................................
.......................................................
Loading User Symbols


Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 9F, {3, ffffe000129d2d20, ffffd00020108840, ffffe00005bbf010}


Probably caused by : ntkrnlmp


Followup: MachineOwner
---------


3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000129d2d20, Physical Device Object of the stack
Arg3: ffffd00020108840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00005bbf010, The blocked IRP


Debugging Details:
------------------




DRVPOWERSTATE_SUBCODE:  3


IMAGE_NAME:  ntkrnlmp


DEBUG_FLR_IMAGE_TIMESTAMP:  0


MODULE_NAME: ntkrnlmp


FAULTING_MODULE: fffff80001ecb000 raspppoe


IRP_ADDRESS: ffffe00005bbf010


DEVICE_OBJECT: ffffe000137c0050


DRIVER_OBJECT: ffffe00013553780


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


BUGCHECK_STR:  0x9F


PROCESS_NAME:  System


CURRENT_IRQL:  2


ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre


STACK_TEXT:  
ffffd000`20108808 fffff800`53413156 : 00000000`0000009f 00000000`00000003 ffffe000`129d2d20 ffffd000`20108840 : nt!KeBugCheckEx
ffffd000`20108810 fffff800`53413076 : ffffe000`05f1a310 fffff800`532e2616 00000000`00000002 00000000`00000000 : nt!PopIrpWatchdogBugcheck+0xde
ffffd000`20108870 fffff800`53263404 : ffffe000`05f1a348 00000000`00000001 ffffd000`20108939 00000000`00000002 : nt!PopIrpWatchdog+0x32
ffffd000`201088c0 fffff800`53263918 : 00000000`00000002 ffffe000`060383f0 ffffd000`205dc180 fffff800`5350e900 : nt!KiProcessExpiredTimerList+0x1d8
ffffd000`201089a0 fffff800`53326698 : ffffd000`205dc180 00000000`00252b23 00000000`001153a4 00000000`001153bc : nt!KiExpireTimerTable+0x218
ffffd000`20108a40 fffff800`5329b5ec : ffffe000`00000000 00001f80`00000001 00000045`4e92473e 00000000`00000002 : nt!KiTimerExpiration+0x148
ffffd000`20108af0 fffff800`5336d7ea : ffffd000`205dc180 ffffd000`205dc180 00000000`00000000 ffffd000`205e8240 : nt!KiRetireDpcList+0x19c
ffffd000`20108c60 00000000`00000000 : ffffd000`20109000 ffffd000`20103000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


IMAGE_VERSION:  


FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp


BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_image_ntkrnlmp


FAILURE_ID_HASH:  {678b3384-34e9-dafc-d401-53951e725571}


Followup: MachineOwner
---------


3: kd> !drvobj ffffe00013553780 f
Driver object (ffffe00013553780) is for:
 \Driver\RasPppoe
Driver Extension List: (id , addr)
(4e4d4944 ffffe000002844f0)  
Device Object list:
ffffe000137c0050  


DriverEntry:   fffff80001ecc540    raspppoe!GsDriverEntry
DriverStartIo: 00000000    
DriverUnload:  fffff80000eeb1e0    ndis!ndisMUnloadEx
AddDevice:     fffff80000eed600    ndis!ndisPnPAddDevice


Dispatch routines:
[00] IRP_MJ_CREATE                      fffff80000e5c398    ndis!ndisCreateIrpHandler
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[02] IRP_MJ_CLOSE                       fffff80000e5c724    ndis!ndisCloseIrpHandler
[03] IRP_MJ_READ                        fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[04] IRP_MJ_WRITE                       fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[05] IRP_MJ_QUERY_INFORMATION           fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[06] IRP_MJ_SET_INFORMATION             fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[07] IRP_MJ_QUERY_EA                    fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[08] IRP_MJ_SET_EA                      fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[09] IRP_MJ_FLUSH_BUFFERS               fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[0e] IRP_MJ_DEVICE_CONTROL              fffff80000ee1e70    ndis!ndisDeviceControlIrpHandler
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff80000eaefb0    ndis!ndisDeviceInternalIrpDispatch
[10] IRP_MJ_SHUTDOWN                    fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[11] IRP_MJ_LOCK_CONTROL                fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[12] IRP_MJ_CLEANUP                     fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[13] IRP_MJ_CREATE_MAILSLOT             fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[14] IRP_MJ_QUERY_SECURITY              fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[15] IRP_MJ_SET_SECURITY                fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[16] IRP_MJ_POWER                       fffff80000e6f8d0    ndis!ndisPowerDispatch
[17] IRP_MJ_SYSTEM_CONTROL              fffff80000eea01c    ndis!ndisWMIDispatch
[18] IRP_MJ_DEVICE_CHANGE               fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[19] IRP_MJ_QUERY_QUOTA                 fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[1a] IRP_MJ_SET_QUOTA                   fffff80000ee1dd0    ndis!ndisDummyIrpHandler
[1b] IRP_MJ_PNP                         fffff80000ee6620    ndis!ndisPnPDispatch
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo U410 Ultrabook

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Don't remove secdrv.sys - it's a part of the OS.
I don't know what updates it, but it's updated on my Win8 x64 system.

Resetting the system back to the OEM install would be the best test.
That'll leave the system the way it was when they tested it in the factory.
Don't install any 3rd party programs/devices until you've thoroughly tested the system.

I see a couple of Warnings/Errors related to the Intel Management Engine - and have suspected this driver for the last month or so. I wonder if the version on your system is compatible w/Win8 - but I'm still researching it, so it's just a hunch for now.

The EventID 41 events (the Critical Events in Event Viewer) are simply Windows way of saying "WTF?" - as it doesn't know why it was shut down. You'll get these errors with bugchecks (BSOD's), but will also get them with hardware errors (such as overheating) and will even get them if you shut down the computer by pressing/holding the power button down.

I am not a memory dump analysis expert (so I don't often work with Full Memory Dumps) - but what I see is 2 things:
1) involvement of networking drivers
2) the failure bucket ID of: 0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp


From this I'd think it was probably a program that is able to access the network,
and it's driver misbehaves during power down transitions (which causes a crash of
ntkrnlmp.exe)

Driver Verifier may help by identifying this driver.

I wouldn't think that raspppoe.sys is to blame:
- it wasn't directly blamed by the memory dump
- other drivers will often cause Windows drivers to crash - even if there isn't a problem with them. That's probably why ntkrnlmp.exe is blamed in the minidump (if it was a problem with it, then you'd see many more problems other than the occasional memory dump).
- it is a Windows driver and they are rarely to blame (especially on fully updated systems)
- issues w/Windows drivers are usually fixed before you see them - but you can use DISM and SFC.EXE to see if they need fixing (and they may be fixed by these commands)
- over 90% of BSOD's are caused by 3rd party (non-Windows) drivers. Less than 10% are caused by hardware, and less than 1% are caused by fully updated Windows installations


Here's my analysis of your minidump:

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
Processor may be overclocked!
Expected Frequency: 2000
Actual Frequency: 2494
Overclock Ratio: 1.247
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
Lenovo HD Disk Driver
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

I would also look at all drivers dated prior to the release of Win8.1 to see if they are compatible with Win8.1 This isn't real easy to do, but it may help you out. Please also note that the Windows driver werkernel.sys dates from August of 2013 - and the only way to update Windows drivers is through Windows Update.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings


Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Sun Nov  3 22:50:05.284 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110413-23703-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 8:16:07.095[/B]
*** WARNING: Unable to verify timestamp for raspppoe.sys
*** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
Probably caused by :[B]ntkrnlmp[/B]
BugCheck [B]9F, {3, ffffe000129d2d20, ffffd00020108840, ffffe00005bbf010}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000129d2d20, Physical Device Object of the stack
Arg3: ffffd00020108840, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffe00005bbf010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [COLOR=red]1.247[/COLOR]
 
  BIOS Version                  65CN98WW
  BIOS Release Date             03/04/2013
  Manufacturer                  LENOVO
  Product Name                  Lenovo IdeaPad U410             
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Sun Nov  3 22:50:05.284 2013 (UTC - 5:00)**************************
[COLOR=RED][B]LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
LAD.sys                     Thu Jun  7 22:03:34 2012 (4FD15D76)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
rtsuvc.sys                  Fri Jun 29 04:28:44 2012 (4FED673C)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
hiber_iaStorA.sys           Sat Sep  1 21:01:24 2012 (5042AFE4)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
SynTP.sys                   Fri Nov 30 02:38:37 2012 (50B8627D)
Smb_driver_Intel.sys        Fri Nov 30 02:40:22 2012 (50B862E6)
ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
NETwew00.sys                Tue Jun 25 15:34:06 2013 (51C9F0AE)
btmhsf.sys                  Wed Jun 26 16:11:34 2013 (51CB4AF6)
CHDRT64.sys                 Wed Jul 10 04:32:27 2013 (51DD1C1B)
VClone.sys                  Wed Jul 24 11:02:55 2013 (51EFEC9F)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
nvpciflt.sys                Thu Aug 29 17:39:37 2013 (521FBF99)
intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
http://www.carrona.org/drivers/driver.php?id=excsd.sys
http://www.carrona.org/drivers/driver.php?id=excfs.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
LAD.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=btmaux.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
http://www.carrona.org/drivers/driver.php?id=VClone.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Regulas

New Member
Posts
5
#7
Thanks for your thoughts. Based on what you wrote I decided to try a complete factory restore. The problem persisted after the restore (I used Lenovo's built in restore which completed erased the hard drive) so I'm convinced it was not being caused by software/drivers. That was yesterday.

Today the machine started to have trouble turning on. When powering on sometimes it would have the same problem I experienced when waking it from sleep (initially powering on for a half second or so before going dead, repeating in a loop). It got the point where it wouldn't boot anymore. Since it was under warranty I RMA'd it (which was easy since it wouldn't turn on) and am going to assume it was a hardware problem.

Now I just have to wait at least 1-2 weeks and hope they mail me back something that functions (I've read a lot of horror stories about Lenovo's support).

Thanks for your help and I'll report back if after whatever "repairs" they do the problem continues.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo U410 Ultrabook

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