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Keyboard/Mouse Stop Working After BSOD only in BIOS


Posts
7
#1
Keyboard/Mouse Stop Working After BSOD, only in Windows

Hi there,

I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.

Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.

I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.

I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.

I'd like to avoid that if possible. Does anyone have alternate solutions?

Edit: Obviously I cannot post the minidump files so I'm sorry for not following the posting rules to the letter :S
Edit2: I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."
 
Last edited:

My Computer

System One

  • OS
    64-bit Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    Intel Core i5-4570 3.2GHz
    Motherboard
    MSI Z87-G45 Gaming ATX LGA1150
    Memory
    Patriot Viper 2x 4GB DDR3-1600
    Graphics Card(s)
    NVIDIA GeForce GTX 770
    Monitor(s) Displays
    Asus VS239H-P 23.0"
    Screen Resolution
    1980 x 1080
    Hard Drives
    SSD - Crucial M4 128GB
    HDD - Western Digital 1TB 7200RPM
    PSU
    Corsair Enthusiast 650W ATX12V / EPS12V
    Case
    BitFenix Shinobi Window ATX
    Keyboard
    Razer BlackWidow
    Mouse
    Logitech G700
    Internet Speed
    20 MB/s down | 2 MB/s up
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Try starting the system and then shutting it down by using the power button to turn it off.
Try it 3 times and see if that will allow you to get into the repair options.at

What happens when you reboot and look for the option to select an operating systems?
What other options do you have for the repair/restore/reset/refresh?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Posts
7
#3
Hi, thanks for the response.

I've already reinstalled Windows and everything is fine now.

I was able to get into repair mode through the installation disc, but attempting to restore to an earlier point would fail with a message that there was no existing Windows installation. I tried to force safe mode through the command prompt and same thing. Once I finally decided to try to reset the PC, same thing again. Which made no sense to me as I did have a Windows installation and could boot to it without any problem other than the keyboard/mouse issue. I eventually just had to do a completely clean install. Thankfully most of my data was on a separate drive.

I guess the upside is that I don't have to deal with Windows 8.1 now.

Sorry to take up your time! You guys do an awesome job here.
 

My Computer

System One

  • OS
    64-bit Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    Intel Core i5-4570 3.2GHz
    Motherboard
    MSI Z87-G45 Gaming ATX LGA1150
    Memory
    Patriot Viper 2x 4GB DDR3-1600
    Graphics Card(s)
    NVIDIA GeForce GTX 770
    Monitor(s) Displays
    Asus VS239H-P 23.0"
    Screen Resolution
    1980 x 1080
    Hard Drives
    SSD - Crucial M4 128GB
    HDD - Western Digital 1TB 7200RPM
    PSU
    Corsair Enthusiast 650W ATX12V / EPS12V
    Case
    BitFenix Shinobi Window ATX
    Keyboard
    Razer BlackWidow
    Mouse
    Logitech G700
    Internet Speed
    20 MB/s down | 2 MB/s up
    Browser
    Mozilla Firefox
    Antivirus
    Windows Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Glad to hear that you fixed it!
Thanks for letting us know!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)