Kernel-Power 41 (63) BSOD after recent Haswell upgrade

jjstewart

New Member
Messages
7
Hello everyone willing to read this!

I've been getting this >
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

This seemed to start happening after getting new motherboard, cpu, videocard and ram. These events only seem to log when I turn on my computer from a cold boot.

I did a clean install the other day with no drivers installed and still got the Kernel-Power critical error in my event log.

For the first time last night, I got BSOD while I was talking on Google+ and just browsing the web. Now that this issue is affecting my computer while I'm using it, I'd really like to fix this issue with someones help.

BugcheckCode126
BugcheckParameter10xffffffffc0000005
BugcheckParameter20xfffff800034e979e
BugcheckParameter30xfffff880009a98d8
BugcheckParameter40xfffff880009a9110
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0


I've attached my Diagnostic folder per the directions. Thanks for reading and I appreciate your help.

Thank you
JJStewart
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i7 4770k
    Motherboard
    Asus Z87 Plus
    Memory
    Corsair Dominator 2133 8GB
    Graphics Card(s)
    Asus 770 GTX
    Browser
    Firefox
    Antivirus
    Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Messages
5,139
Event ID 41 is an error that says Windows doesn't know why it shut down. Most frequently they are due to hardware issues (to include overheating). As I've seen connection issues cause BSOD's, my first suggestion will be to double/triple check all connections to ensure that they are firmly connected (using the appropriate ant-static precautions).

Also, use this free tool to monitor the system temps: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Only 48 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

Your Intel RAID storage driver (iaStorV.sys) dates from before mid-2013 (actually from 2011) and should be updated. Try this driver (I got this link on 10 Jul 2013):
https://downloadcenter.intel.com/De...rapid+Storage+Technology+(Intel+RST)&lang=eng
Use the SetupRST.exe file - the other 2 are the "preinstall" drivers for use when first installing an OS that doesn't have these drivers. If it doesn't install, post back and I'll research it further.

XENfiltv.sys dates from 2009, please either update the program associated with it to the latest, Win8 compatible version - or uninstall it from your system. It most likely belongs to your Sound Blaster Tactic(3d) Sigma device

Are you running Driver Verifier? I see the verifierext driver present in the Drivers List report. If running it, please turn it off for now. You can turn it off by opening verifier.exe, then select "Delete existing settings" and clicking on the Finish button. Reboot in order to have the changes take affet.

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

jjstewart

New Member
Messages
7
Thanks for the feedback, Usasma. When I get home tonight I'll start going through your suggestions and get back to ya. Thanks again.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i7 4770k
    Motherboard
    Asus Z87 Plus
    Memory
    Corsair Dominator 2133 8GB
    Graphics Card(s)
    Asus 770 GTX
    Browser
    Firefox
    Antivirus
    Defender

jjstewart

New Member
Messages
7
Hey Usasma, I have already checked the connections inside my case. I could reseed the ram, and video card though.

The temp in my case for CPU has been around 28-35c, mobo 40c. I have a corsair h100i water cooler, and good air flow. In addition, my computer is not actually crashing while I'm using it, with 1 exception. I'm getting these critical errors in my event log only when my PC is turning on from a cold boot. When it turns on, I have gotten a small message saying "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." So I don't think it's a Temp issue. Like I mentioned before, I had just did a clean windows 8 install with no drivers, no programs, nothing, and was still getting this same error. I was thinking might be PSU myself, but I don't have another PSU, yet. I'm also not OC at all. My bios is all defualt settings.

I will get the rest of my windows updates.

My PSU is a 850w Thermaltake TK bronze. 16 months old.

I can uninstall the Sound Blaster Tactic(3d) Sigma device. This driver was a plug n play driver, I didnt install this myself.

I'm not running Driver Verifier.

I will follow your suggestions for the SSD.

I'll get back to you after I'm done. Thanks a lot for your time and help.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i7 4770k
    Motherboard
    Asus Z87 Plus
    Memory
    Corsair Dominator 2133 8GB
    Graphics Card(s)
    Asus 770 GTX
    Browser
    Firefox
    Antivirus
    Defender

jjstewart

New Member
Messages
7
Okay, back with an update.

I was successful in updating the intel raid storage driver.

Removed both Sound Blaster Tactic drivers, I'm not sure if that's what I needed to remove.

I couldn't update the firmware on my SSD because I was getting hung on the booting screen when its reading my iso image. Getting stuck on the "scaning disk partitions to create /etc/fslab"

Windows updates are all done.

Temps inside my case are around 34c for CPU and 38c on motherboard.

I'm only getting the critical error when I shutdown my PC all the way. Then when powering it back up I get a event log almost every time.
View attachment 24830
View attachment 24831
View attachment 24832
It's not causing me to crash, but its still bothering me it's not working properly.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i7 4770k
    Motherboard
    Asus Z87 Plus
    Memory
    Corsair Dominator 2133 8GB
    Graphics Card(s)
    Asus 770 GTX
    Browser
    Firefox
    Antivirus
    Defender

Metalmania31

Member
Member
Messages
79
Haswell has new power management features. Are there any bios settings that might automatically adjust. Such as over clocking automatically depending on cpu load. This would especially happen during boot. I saw a similar problem with my new video card.
 

My Computer

System One

  • OS
    Win8.1 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Build
    CPU
    Intel Core I5 3570K 3.4Ghz w/ Zalman CNPS9900NT RT
    Motherboard
    MSI Z77A-G45 Gaming
    Memory
    G.Skill F3-12800CL9D-8GbXL ; 4Gx2
    Graphics Card(s)
    EVGA GTX 770 Superclocked
    Sound Card
    Creative Sound Blaster Z
    Monitor(s) Displays
    Dual ViewSonic VX2770Smh-LED Black 27" IPS-Panel
    Screen Resolution
    1920x1080
    Hard Drives
    Intel 730 Series SSD 240GBx2 RAID0 Win8.1Pro 6GB/s Sata III
    Intel 320 Series SSD 600GBx2 RAID0 Games 3GB/s Sata II
    Kingston Hyper X 240GB SSD Itunes Drive 6GB/s Sata III
    Western Digital Scorpio Black 1TB - Docked via Esata
    PSU
    Cooler Master GX 750W
    Case
    Corsair Vengence C70
    Cooling
    120mm, 140mm.
    Keyboard
    Corsair Vengence K70
    Mouse
    Logitech G500 Laser
    Internet Speed
    Generally 50/Mbps+
    Browser
    Firefox, Chrome, IE
    Other Info
    Samsung Bluray Optical Drive
    WD 1tb storage backup with Thermatake dock
    Sennheiser 558 Headphones
    Swan M50W 2.1 speakers
    Netgear WNDR4500

jjstewart

New Member
Messages
7
Haswell has new power management features. Are there any bios settings that might automatically adjust. Such as over clocking automatically depending on cpu load. This would especially happen during boot. I saw a similar problem with my new video card.

That is a good suggestion.

I just spent 2 hours checking video card, ram, dvd player, other hdd. I even tested another PSU. I removed each piece of hardware one by one and reboot. Got a critical error each time. I've just done a clean install of win8 on my 500gb hdd and not my SSD. Going to test it out. So far not getting any critical errors on reboot. Im updating win8 right now.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i7 4770k
    Motherboard
    Asus Z87 Plus
    Memory
    Corsair Dominator 2133 8GB
    Graphics Card(s)
    Asus 770 GTX
    Browser
    Firefox
    Antivirus
    Defender

jjstewart

New Member
Messages
7
After only installing basic drivers and windows updates I'm still getting critical errors on my HDD.

I was looking at my event error log and noticed another error,Windows failed fast startup with error status 0xC00000D4.

So I've turned off the fast startup boot and so far I'm not getting anymore critical kernel-power logs in the event viewer. Going to keep testing it before I load windows 8 back on my SSD. I might have figured it out.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i7 4770k
    Motherboard
    Asus Z87 Plus
    Memory
    Corsair Dominator 2133 8GB
    Graphics Card(s)
    Asus 770 GTX
    Browser
    Firefox
    Antivirus
    Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Messages
5,139
Fast startup was an issue back in the early (pre-release) days of Win8. I've seen one other instance recently - so maybe there's an update that's not compatible with certain hardware? (just speculation)

Also, I noted that you had an error when attempting to flash the firmware on your SSD. Please make sure that the system is 100% stable BEFORE installing the SSD. That way, if problems do appear, you've already identified the possible source.

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

jjstewart

New Member
Messages
7
Fast startup was an issue back in the early (pre-release) days of Win8. I've seen one other instance recently - so maybe there's an update that's not compatible with certain hardware? (just speculation)

Also, I noted that you had an error when attempting to flash the firmware on your SSD. Please make sure that the system is 100% stable BEFORE installing the SSD. That way, if problems do appear, you've already identified the possible source.

Good luck!

I checked the computer this morning before heading to work and still getting 41 (63) error when booting up from cold start, but when I turn off the fast boot, I dont get it. Only problem is, if I turn the fast boot back on, it didn't cause a 41 (63) so I'm not 100% sure if thats the cause or not.

I've trouble shot every piece of hardware on my computer and the root cause is something in the Windows config, BIOS config, or motherboard. My BIOS has been updated to the latest version.

I had 1 other issue last night and this morning, my PC didn't post the first time I turned it on. I had to turn PSU off and start again, then it booted just fine. I'm going to call asus and maybe send my board in for repair.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    CPU
    Intel i7 4770k
    Motherboard
    Asus Z87 Plus
    Memory
    Corsair Dominator 2133 8GB
    Graphics Card(s)
    Asus 770 GTX
    Browser
    Firefox
    Antivirus
    Defender

usasma

Mr. Cranky Pants
VIP Member
Guru
Messages
5,139
Leave Fast Startup disabled. Then let it run for a while to see if problems recur.
If so, then we can troubleshoot them without worrying about the Fast Startup interfering with it.

A failure to post is a concern. Do you have a BIOS or UEFI? The more I see issues with BIOS and Win8, the more convinced I am that UEFI might be required for Win8. Did you check to ensure that no settings were changed in the BIOS/UEFI? Win8 communicates with the BIOS/UEFI much more than Win7 did.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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