Solved KB2756872 Known Issue Windows Update

chiumiento

Member
Member
Windows update installation Issue (KB2756872)

Update for Windows 8 for x64-based Systems (KB2756872) Will not install.


Things I have tried and been unsuccessful with:

System update readiness

System file checker/Scannow or SFC

I have tried downloading the update manually.


I have also contacted and been helped by the Geek Squad. I let them remote control my desktop for 4 hours. In the end they told me they were unable to fix the issue and that a lot of people have been having the issue. Windows is currently working on a solution to the issue.

Before I contacted the Geek Squad I contacted Microsoft. The level 1 tech could not solve my issue. they told me they would have a level 2 tech contact me at 7:00 PM tonight. I will come back to this thread and let everyone know what the level 2 tech from Microsoft tells me about the issue. If they can solve it or not.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    NP540U3C-A01UB
    CPU
    Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, 1701 Mhz, 2 Core(s), 4 Logical Processor(S)
    Motherboard
    Samsung
    Memory
    DDR3 4GB
    Graphics Card(s)
    Intel HD Graphics 4000

Ztruker

Well-Known Member
VIP Member
Guru
What problem are you having, you don't actually say?
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

chiumiento

Member
Member
What problem are you having, you don't actually say?

This update will not install. I also fixed my first post so it says this.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    NP540U3C-A01UB
    CPU
    Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, 1701 Mhz, 2 Core(s), 4 Logical Processor(S)
    Motherboard
    Samsung
    Memory
    DDR3 4GB
    Graphics Card(s)
    Intel HD Graphics 4000

chiumiento

Member
Member
Update on my problem:

I had a Microsoft specialist level 2 tech work on my comp for a couple hours last night. He could not solve the issue. He had me download a windows 8 ISO and save it to my desktop. He says he is going to run a system repair tonight. He will be calling me and continuing where he left off last night at 7:00 PM eastern time.

I will again update my situation when he finishes. I forgot to last night, But tonight when he starts working. I am going to use my steps recorder program on my computer to record what he does and how. If anyone would like to see this video I will be more than happy to send it to you. Or maybe post it on here if possible.

In case anyone did not know my windows 8 came with this recorder called steps recorder. It records everything you do including pictures of every step you took. I am not sure but I think all Windows 8 maybe even Windows 7 come with this steps recorder. Not to change the subject.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    NP540U3C-A01UB
    CPU
    Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, 1701 Mhz, 2 Core(s), 4 Logical Processor(S)
    Motherboard
    Samsung
    Memory
    DDR3 4GB
    Graphics Card(s)
    Intel HD Graphics 4000

chiumiento

Member
Member
Update on my problem:

I had a Microsoft specialist level 2 tech work on my comp for a couple hours last night. He could not solve the issue. He had me download a windows 8 ISO and save it to my desktop. He says he is going to run a system repair tonight. He will be calling me and continuing where he left off last night at 7:00 PM eastern time..
.

I have let Microsoft remote control my computer again for multiple hours. They have come to the conclusion that my computer needs a fresh install of windows 8.

We will be continuing to go ahead with the fresh install of windows 8 pro tomorrow at 2:00 Eastern time.

I will be sure to update and let everyone know if this works out okay. From what I have concluded from my experience from Microsoft they have been unable to find a fix to this issue of mine other than reinstalling Windows.
 
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My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    NP540U3C-A01UB
    CPU
    Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, 1701 Mhz, 2 Core(s), 4 Logical Processor(S)
    Motherboard
    Samsung
    Memory
    DDR3 4GB
    Graphics Card(s)
    Intel HD Graphics 4000

Chrono

Member
Member
Yeah, for me, two large update files would fail to install and had to be reverted. I read that it may be because of corrupted files. I did a clean install of 8 a few days ago and the updates worked like a charm. I don't know what caused the issue though.

These were the files:

KB2779768 , 55.8MB
KB2785094 , 33.5MB
 

My Computer

System One

  • OS
    Windows 8.1 Professional x64
    Computer type
    PC/Desktop
    CPU
    i7 920 2.66GHz (OC to 3.8GHz)
    Motherboard
    MSI Pro x58
    Memory
    6GB OCZ Gold
    Graphics Card(s)
    Two GTX 460s in SLI
    Sound Card
    Xonar DX
    Monitor(s) Displays
    Acer 21.5" Display
    Screen Resolution
    1920x1080
    PSU
    Corsair 750tx
    Case
    Xclio Windtunnel
    Cooling
    Noctua NH-D14

chiumiento

Member
Member
Yeah, for me, two large update files would fail to install and had to be reverted. I read that it may be because of corrupted files. I did a clean install of 8 a few days ago and the updates worked like a charm. I don't know what caused the issue though.

These were the files:

KB2779768 , 55.8MB
KB2785094 , 33.5MB

Yes same thing with me. I ended up doing the same thing to solve my issues with my updates not installing. spent 3 days with Microsoft Remote controlling my PC. and 1 with the Geek Squad before Microsoft.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    NP540U3C-A01UB
    CPU
    Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, 1701 Mhz, 2 Core(s), 4 Logical Processor(S)
    Motherboard
    Samsung
    Memory
    DDR3 4GB
    Graphics Card(s)
    Intel HD Graphics 4000

chiumiento

Member
Member
I ended up doing a clean install of Windows 8 pro. So far this is the only fix to this problem I found. I spent more than a week total including my own time spent searching for a solution to this problem. If anyone else finds a solution to this problem feel free to let me know.

I also spent some time looking up this Issue and talking to a level 3 tech(The highest tech support you can receive) from Microsoft the other day. The tech informed me that Windows is close to releasing it's first service pack for Windows 8. He said they do know about this issue and it has been happening to multiple PC's. The service pack is supposed to fix these and other known issues.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    NP540U3C-A01UB
    CPU
    Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz, 1701 Mhz, 2 Core(s), 4 Logical Processor(S)
    Motherboard
    Samsung
    Memory
    DDR3 4GB
    Graphics Card(s)
    Intel HD Graphics 4000

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