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just updated to windows 8.1


bailey

New Member
Posts
8
#1
hi I just updated my laptop to windows 8.1 I had several issues early this week and posted them on maintenance, so if you wish to read up on my progress please do any info is much appreciated. Fast forward to today, I updated to windows 8.1 successfully and it seem to fix all my problems all at once HURRAY. So I checked things out like anyone would do and saw I needed 5 more updates ( mouse and keyboard, windows defender and a few other) after they were down I manually restarted the laptop, but its been rebooting now for approx. 1 hour or so. all I see is the HP logo and the little circle is still going. I called HP for support and was told there would be a fee because my warranty just ran out. GOT A SUGGESTION?
Thanks Bailey
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    n/a
    CPU
    n/a
    Motherboard
    n/a
    Memory
    n/a
    Graphics Card(s)
    n/a
    Browser
    e n/a
    Antivirus
    norton 60 day free trail

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2
Try to boot into Safe Mode, usually tapping F8 at boot on a HP, and the select a restore point prior to when you installed those 5 updates you are talking about. What is the full computer make and model?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

bailey

New Member
Posts
8
#3
I held down the power button until the computer shut off, waited a few minuets. started it again and it prompted me for my password and it all worked fine, looked around doesn't look like anything went wrong I'm guessing the 5 updates went ok. Note: after the updates were downloaded and installed I still was looking around at some of the changes windows 8.1 made, then I did the restart so I'm guessing that what was happening was that the system was doing what ever changes that were required for those updates, but possibly just keep on show it was configuring. I see what happens the next time I turn it back on.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    n/a
    CPU
    n/a
    Motherboard
    n/a
    Memory
    n/a
    Graphics Card(s)
    n/a
    Browser
    e n/a
    Antivirus
    norton 60 day free trail
#4
After you start it again, you may wish to go to Windows Update & see what it says about updates. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#5
As long as it is working now is what counts, weird though.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

bailey

New Member
Posts
8
#6
All is working good, I went to updates and I had 1 important update for a Advanced Micro Devices Graphics Adaptor WDDM1.2 AMD Radeon HD 7520G, but it came back as error 80070103 in short it reads trying to install a driver that's already installed or a driver of less compatible. If you google the error code you'll understand better. I googled it and read not to install drivers from window's update but to download and install directly from manufacturer, so how would I even begin to find out if I already have the driver where do I look?
Which is it anyway a graphics card or a driver ?
Thanks
Bailey
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    n/a
    CPU
    n/a
    Motherboard
    n/a
    Memory
    n/a
    Graphics Card(s)
    n/a
    Browser
    e n/a
    Antivirus
    norton 60 day free trail
#7
Probably in Device Manager---

screenshot_90.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

bailey

New Member
Posts
8
#8
You are so rite; I went to device manager it show's AMD Radeon HD 7520G, if I knew how to take a screen shot I would show you. So I guess I just go back to updates and right click on the update and hide.
Thanks
Bailey
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model Number
    n/a
    CPU
    n/a
    Motherboard
    n/a
    Memory
    n/a
    Graphics Card(s)
    n/a
    Browser
    e n/a
    Antivirus
    norton 60 day free trail
#9

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#10
All is working good, I went to updates and I had 1 important update for a Advanced Micro Devices Graphics Adaptor WDDM1.2 AMD Radeon HD 7520G, but it came back as error 80070103 in short it reads trying to install a driver that's already installed or a driver of less compatible. If you google the error code you'll understand better. I googled it and read not to install drivers from window's update but to download and install directly from manufacturer, so how would I even begin to find out if I already have the driver where do I look?
Which is it anyway a graphics card or a driver ?
Thanks
Bailey
You are quite right, drivers should always be updated through the manufacturers site. I always hide them in windows update, experience has shown me that drivers through WU do cause problems.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
#11
You are so rite; I went to device manager it show's AMD Radeon HD 7520G, if I knew how to take a screen shot I would show you. So I guess I just go back to updates and right click on the update and hide.
Thanks
Bailey
You can disable downloading drivers from Microsoft---


In Control Panel click on Devices and Printers & right click your computer name & choose---

Screenshot_174.jpg

Then disable it in the window that pops up---

Screenshot_175.jpg

Hope this helps. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

jimbo45

New Member
VIP Member
Guru
Hafnarfjörður IS

Posts
4,373
#12

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)