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Internet not working with ethernet cable (Atheros AR8161)


Pavolin

New Member
Posts
5
#1
Hello!
I'm having problems with my Asus NV56VM laptop (windows 8). Whenever I try to use an ethernet cable to access internet I either get a SSL-error, the website doesn't load at all or it loads VERY slowly and not the whole website (it says that I have internet acces and that it's not limited). Wireless works fine though.
I've also tested playing some games (ex Call of duty) and it works fine for like five minutes and then I get an error message saying something about packages didn't receive correctly. So I'm guessing it have to do with not all information is transfered when I use ethernet.
According to the Device Manager I use "Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30)" and the drivers is up to date.

Things I've tried:


  • Using a different ethernet cable
  • Testing it on a different network (at my friends house)
  • Reinstalling drivers (both from Asus website and from Qualcomm's)
  • Disable wireless
  • Empty cache/cookies
  • Restarting computer/router/modem
  • Turning off firewall
  • Searching for virus (didn't find any)
  • Ipconfig /release /renew
  • Tested it on different browsers (I also affects games though)
  • Formating my laptop
  • SSL and TSL is enable

I'm not that great with computers so sorry if I'm not so clear with everything and if there is something I've missed please let me know.

Would appriciate some help on this!
 

My Computer

System One

  • OS
    Windows 8

Shadowjk

Network Enthusiast
VIP Member
Power User
#2
This looks like a physical issue with your connector not picking up all 8 pins on the head rather than a setting problem since you have completed most troubleshooting techniques. If this is the case you may have to invest into another internal or external ethernet adapter.

Could you please complete the following command in command prompt and after 1-2 minutes terminate it with the following keys CTRL+C. Once done please post back your results

Code:
ping www.google.com -t
Note   Note
The command needs to be typed exactly as seen above including any spaces. Feel free to copy and paste if it is easier


Many Thanks,
Josh! :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device

Pavolin

New Member
Posts
5
#3
Thanks for the respons!

Code:
Pinging www.google.com [173.194.40.242] with 32 bytes of daReply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Request timed out.
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54
Reply from 173.194.40.242: bytes=32 time=26ms TTL=54
Reply from 173.194.40.242: bytes=32 time=25ms TTL=54


Ping statistics for 173.194.40.242:
    Packets: Sent = 74, Received = 73, Lost = 1 (1% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 26ms, Average = 25ms
Let's say I would buy an external ethernet adapter. From what I can see you connect these into the USB-port. Will this be lowering my internet-speed drastically or will it be pretty much the same?
 

My Computer

System One

  • OS
    Windows 8

Shadowjk

Network Enthusiast
VIP Member
Power User
#4
The external adapters would depend on your download speed as well as what cable you are using. A cat5e cable has a maximum bandwidth of 100Mbps. A USB 2.0 port has a maximum bandwidth of about 450 - 500 Mbps maybe slightly more. This would not affect your internet or LAN speeds. That being said if you are using cat6 cable which has 1000Mbps bandwidth then yes you will find an impact therefore it would be better to either use a USB 3.0 port or use an internal network adapter using PCI.

As for the ping test it seems to show a relatively stable connection however this is a short time period of monitoring. Have you tried using the cable on a different port on the router? I want to be sure that this is a physcial problem and not something that could be solved by changing a setting

Josh! :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device

Pavolin

New Member
Posts
5
#5
Yep, testing switching around the cable and also tested another cable. I also tested it on another network and it didn't work, so I guess it have to do with my computer.
 

My Computer

System One

  • OS
    Windows 8

Shadowjk

Network Enthusiast
VIP Member
Power User
#6
What type of cable are you currently using (Cat5,5e or cat6?)? Also what is your download speed for your internet connection?

Before you go out a purchase anything can you please upload a screenshot of your duplex for the NIC:

To do so please open the folder attached and follow the steps to ensure that your NIC is set for auto negotiation. Once done please monitor and see if this solves your problem

Please restart the machine after applying the duplex change

Hope This Helps,
Josh! :)
 

Attachments

Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device

Pavolin

New Member
Posts
5
#7
Im abit confused of what you want a screenshot of :) (NIC?)
As for the speed and duplex it is already set to auto negotiation.
The cable I currently using is a c5e.
According to my wireless on the computer, and all the other computers in the house, my download speed is ~17 mbit/s and upload is 2 mbit/s (which seems about right)
 

My Computer

System One

  • OS
    Windows 8

Shadowjk

Network Enthusiast
VIP Member
Power User
#8
NIC = Network interface Card or simply put - your Atheros AR8161

If it is already set to auto negotiation then unfortunately all I can suggest is to use another card :( Based on the cable type you use and your download speeds you should not receive any limitations if the external card is plugged in using USB 2.0

Josh
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device

Pavolin

New Member
Posts
5
#9
Thanks for taking your time to help me, Josh! Really appriciate it!
I'll be off to the store getting an adapter next week, hopefully that will fix it :)
 

My Computer

System One

  • OS
    Windows 8

Shadowjk

Network Enthusiast
VIP Member
Power User
#10
No worries, I hope it works! Again I apologise for not finding another fix :(

Please post back your findings if you can so I can either mark this as solved or find an alternate solution as other people may be having a similar issue

Josh! :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
#11
Thanks for taking your time to help me, Josh! Really appriciate it!
I'll be off to the store getting an adapter next week, hopefully that will fix it :)
I think I might try the latest Asus drivers for this laptop although it looks like you tried that already.

If you are still having problems please post a screen shot of the ipconfig/all from this machine. Updating the chipset and other drivers may help. :)

The link below takes you there, just type in the Op system.
ASUSTeK Computer Inc. -Support- Drivers and Download N56VM

I would like to also recommend the following:
In Internet Explorer > click on tools, Internet Options, Content
Click on Clear SSL State

Ensure that SSL is enabled. Go to Tools, Internet Options, Advanced tab, locate the Use SSL 3.0 option under the Security section of the list and ensure that it is checked. You may also need to enable the Use TLS 1.0 option.

It may help to reset the network stack etc. the file below will do that for you and reboot your machine automatically.
 

Attachments

Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

Brooklyn567

New Member
Power User
Maryland USA

Posts
758
#12
Take a look the the pins in your ethernet port on your computer.

Use a flashlight (no matter how good your eyes are) and look for bent pins or corrosion, the pins should be shiny.

Also look for a dust bunny blocking your connection.
 

My Computer

System One

  • OS
    Windows 8 & Windows 7 Dual Boot
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP G60
    CPU
    AMD Turion RM-70 Dual Core 2.0 GHZ
    Memory
    3 GB
    Graphics Card(s)
    Nvidia GeForce 8200M G
    Screen Resolution
    1366 x 768
    Mouse
    MS Intellipoint 5 button (love it!)
    Browser
    Chrome and Chromium
    Antivirus
    Avast Free & Malwarebytes