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Internet Explorer 11 will not open or run

MrDeepFreeze

New Member
I have 8.1 with IE11 which will not run or open. In desktop mode the icon lights up for about 3 seconds, no window ever shows up and then the icon goes back to normal. In metro mode it spins and maximizes on the screen but then goes away before anything else happens. I've tried several things to get this fixed including...


  • netsh winsock reset at DOS
  • removing IE11 and adding back via Turning on or off Windows features in "Programs and Features"
  • Removing any and all AV or Firewall software.
  • Applying all Windows updates
  • Resetting IE11 using its own reset button in "Internet Options"

Other browsers such as Chrome seem to work fine. I can ping by IP and name so I don't think its IP stack related.
What is going on? Thanks.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

chev65

Closed
I have 8.1 with IE11 which will not run or open. In desktop mode the icon lights up for about 3 seconds, no window ever shows up and then the icon goes back to normal. In metro mode it spins and maximizes on the screen but then goes away before anything else happens. I've tried several things to get this fixed including...


  • netsh winsock reset at DOS
  • removing IE11 and adding back via Turning on or off Windows features in "Programs and Features"
  • Removing any and all AV or Firewall software.
  • Applying all Windows updates
  • Resetting IE11 using its own reset button in "Internet Options"

Other browsers such as Chrome seem to work fine. I can ping by IP and name so I don't think its IP stack related.
What is going on? Thanks.

Have you tried running any system file integrity scans? The following link shows how to do this.

Sorry Dave, we think a like and posted at the same time.

http://www.eightforums.com/network-sharing/32278-accessing-internet.html#post284945
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

chev65

Closed
Okay, running...

DISM /Online /Cleanup-Image /RestoreHealth

did not fix it.

Did it show that you passed the tests or did running the command show any errors?

It looks like updating Nvidia graphics drivers is solving the issue for many,. Are you able to go to the Windows update center?
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

MrDeepFreeze

New Member
Yes, running DISM did claim to fix some issues but I didn't note what they were since it was so generic in its message. I have run Windows update and there are no updates needed. My graphics card is an embedded Intel Q45/Q43 Express Chipset.
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop

Dogear

New Member
IE 11 won't open

I have had the same experience where ie won't open. In my case, I had Chrome as the default browser. The only way I could open ie was to uninstall Chrome, then reinstall and not choose a default. Now I can use either one.

Dogear
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Latitude D520
    Memory
    4 GB
    Internet Speed
    DSL

linuxkinguk

New Member
finally I found a solution it is a corrupted iertutil.dll file located in "C:\Windows\WinSxS\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.0.9600.17239_none_ef4fcf5ab71835a2" simply replace this file with a known good version reboot and ie11 will work no problem this issue is cause by a corruption originating in the content system which I'm working on in my case it was a system restore to resolve another issue that started it all off
 

My Computer

System One

  • OS
    windows 8.1

bged

New Member
Solved...no $$$ spent...Problem with addon, Shockwave MS 3rd party...NOT ActiveX Control Adobe. To disable >tools>manage addons>show all (if you need to)>disable Shockwave Flash Object

Since IE11 would not open by clicking the icon, it only "flashed", I opened it as "run as administrator", then I found the addon problem.

This problem was only on my laptop bought over a year ago...forced into Win 8.1, which I still hate. I'm also running Win 7 and IE11 on desktop with no problems.

Also, a phone call to MS ... they only offered a pay service to fix. I declined and found the problem afterward. Lot's of leads on www, but none about addons. yippeeee....
 

My Computer

System One

  • OS
    win7 and 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP P6 2220P
    Browser
    IE11 and Firefox
    Antivirus
    MS Security Essentials

spapakons

Member
Hello! Excuse if this is solved, as it is rather late and I would not want to go through all the posts in this thread. I have the same problem. I'm running Internet Explorer 11 in Windows 7 Professional 64-bit but I suspect the cure will be the same inrespective of Windows version. When I click on a download I get the prompt to run, save or save as (for executables). If it is not executable I get open instead of run. But only save and save as is possible. When I click on run or open (depending on file type) nothing happens, as I didn't click yet. The same issue happens whether I get the choice at the bottom of the screen or in the downloads window (depending on link, some give the choice directly, others open the download window). I have already reset the security settings and the advanced settings to default, nothing changed. Flash, Shockwave, Java are all updated. The "do not save encrypted pages" box is unchecked. I saw something about a corrupt iertutil.dll file. I'll try restoring that from backup or using the sfc command. Anything else I should try?

Thank you in advance.

PS: This is the office PC, not the one in my specs. I don't think it is relevant, but if you need the specs let me know. And no there is no access or download restriction from administrator. I can download everything in Chrome.

EDIT: Probably some Windows update fixed it. Thank you.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    Intel Core i3 3220 3.00 GHz s1155
    Motherboard
    Asus P8H61
    Memory
    2x Kingston 4GB DDR3 1600MHz Hyper X Blu
    Graphics Card(s)
    Asus GT 620 1GB DDR3 PCI-E
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender (I'll install Avast 2014 Free later)

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