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Solved Internet Explorer 11 and Chrome can not open internet page


New Member
My Sisters net book developed a fault within four days of setting up, in so far that access to the internet was not possible. Each time a site was typed in the error message could not open page would come up. I started the net book up in safe mode, by using MSCONFIG and changing the boot up with network but left all services etc running. Once booted I started the wifi connection and started IE11 and it loaded pages correctly. Reverting back to normal boot and the fault re-occurred.
I did notice however if I opened IE or Chrome before the net book had fully booted (started all back ground programs) I could access the internet for a short while before getting the unable to load page error.
Windows update and Netflix both work correctly.

Another problem with the laptop was the right click context menus. Some of them did not work and would make the laptop freeze for a short while. A thread on this site pointed to context handlers and in particular to one from Norton. Using the method quoted in the thread I was able to get the right click menus to open correctly.

I have always hated Norton and decided to remove it from my sisters net book. After removal and a re-start IE11 and Chrome now work correctly.

Prior to removing Norton I noticed that the context handler was built on the 26th of December 2014 and the fault on this net book started around the 29th.
Last edited:

My Computer

System One

  • OS
    Windows 7


New Member
Pro User
Hey mate,

glad you got it working. Make sure you removed every trace on your computer by using the Norton removal tool: https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
- otherwise it might conflict with future antivirus programs. The built in Windows Defender works okay, but it is not great at catching all malware. Unfortunately, some of the other free antivirus programs have interfered too much with the Windows system, including Avast!, Kaspersky, etc. I actively use Defender, and give a manual scan of Malwarebytes.org 's free malware-removal program to compliment it. You might consider giving it a try (it is not an antivirus program, just a malware removal kit).

Another great way of ensuring fewer malware get loaded onto the computer is to always make sure windows is updated with the latest.


My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    System Manufacturer/Model
    Intel Core i7-3820 CPU OC @ 3.80GHz
    Gigabyte G1.Assassin2
    Corsair Dominator 16GB Quad Channel DDR3
    Graphics Card(s)
    Nvidia by EVGA - GeForce GTX 670 4GB
    Sound Card
    On board Creative SB X-Fi
    Monitor(s) Displays
    acer 24" H243H
    Screen Resolution
    1920 X 1080
    Hard Drives
    Main 500GB Hybrid Drive @ 7,200RPM
    Secondary OCZ SSD Vertex 3 Max IOPS
    Silent Pro 1000w gold 80+
    Azza Hurrican 2000
    Liquid CPU cooler & fans
    Microsoft Comfort Curve 2000
    Tek Republic Wired Laser Mouse
    Internet Speed
    5ms Ping 5.15Mb/s Download .64Mb/s Upload
    Internet Explorer
    Defender, Malwarebytes

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