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Solved Internet Connection but browsers do not work.


Posts
2
#1
Hello,

I have just recently installed Windows 8 Pro and have had no problems, except my internet browsers.
I am connected to the internet and can use some programs using it such as skype, but none of my browsers will work. (Internet explorer, Google chrome, Firefox.)
In google chrome i get Error 138, and have researched that and found that it is apparently a problem with your antivirus blocking it, although I have gone into my Bullguard's firewall and allowed all browsers as permitted programs.
I also allowed them all in the computers own control panel. I have also found that another answer to it is unchecking the proxy setting in internet options, although that makes no change.
Can someone else please post another possible solution, I will be happy to answer questions.
Thank you
 

My Computer

System One

  • OS
    Windows 8 Pro
    CPU
    2.4ghz
    Memory
    8GB Ram
    Graphics Card(s)
    AMD Radeon HD 7400M Series

znod

New Member
Power User
Posts
2,156
#2
I would completely disable all third-party security items (AV, malware, and firewall) and let the Win8 security features take over protection for awhile as a test.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
#3
Hello,

I have just recently installed Windows 8 Pro and have had no problems, except my internet browsers.
I am connected to the internet and can use some programs using it such as skype, but none of my browsers will work. (Internet explorer, Google chrome, Firefox.)
In google chrome i get Error 138, and have researched that and found that it is apparently a problem with your antivirus blocking it, although I have gone into my Bullguard's firewall and allowed all browsers as permitted programs.
I also allowed them all in the computers own control panel. I have also found that another answer to it is unchecking the proxy setting in internet options, although that makes no change.
Can someone else please post another possible solution, I will be happy to answer questions.
Thank you
This one has been coming up pretty often lately. Usually just resetting winsock and the TCP/IP stack fixes this problem.

1. Open up the command line utility as Admin and enter each command one at a time :

netsh winsock reset catalog (resets winsock entries)

netsh int ip reset reset.log hit (resets TCP/IP stack)

2. Reboot your PC
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
#4
And I know that worked but the least you can do is report back in. ;)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
2
#5
znod's solution worked for some bizarre reason, as it was an allowed program in Bullguard anyway. Also even if I disabled Bullguard it would still not work. Happy now it is working, and thank you both.
 

My Computer

System One

  • OS
    Windows 8 Pro
    CPU
    2.4ghz
    Memory
    8GB Ram
    Graphics Card(s)
    AMD Radeon HD 7400M Series

znod

New Member
Power User
Posts
2,156
#6
Miracles never cease. Glad you got it going. And, you are very welcome.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner

Lkay54

New Member
Posts
1
#7
Hello,

I have just recently installed Windows 8 Pro and have had no problems, except my internet browsers.
I am connected to the internet and can use some programs using it such as skype, but none of my browsers will work. (Internet explorer, Google chrome, Firefox.)
In google chrome i get Error 138, and have researched that and found that it is apparently a problem with your antivirus blocking it, although I have gone into my Bullguard's firewall and allowed all browsers as permitted programs.
I also allowed them all in the computers own control panel. I have also found that another answer to it is unchecking the proxy setting in internet options, although that makes no change.
Can someone else please post another possible solution, I will be happy to answer questions.
Thank you
This one has been coming up pretty often lately. Usually just resetting winsock and the TCP/IP stack fixes this problem.

1. Open up the command line utility as Admin and enter each command one at a time :

netsh winsock reset catalog (resets winsock entries)

netsh int ip reset reset.log hit (resets TCP/IP stack)

2. Reboot your PC

I just joined so I could sign on and tell you this reset worked for me the first time. I really appreciate the efforts of people who share this type of information. Well done!
 

My Computer

System One

  • OS
    8
#8
Thanks for signing up and reporting back in Lkay54. Common problem and easy enough to fix. The diagnoses is sometimes the tricky part.

This thread now has 7,294 hits so maybe it's helped others as well. :party:
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#9
This thread now has 7,294 hits so maybe it's helped others as well.
Yes, and you have helped thousands of others over time so keep up the great work here!

You are an expert in your field!


Best regards,

my2cents
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Posts
1
#11
Hey just like in the main thread I can use skype (but I can't see the skype home) and I can see my friends who are online but can't go into store or anything else and no browser will work I have tried all the methods listed but nothing has worked, please help would be appreciated
 

My Computer

System One

  • OS
    8.1

jobu

New Member
Posts
3
#12
I have a Toshiba Satellite laptop that has had this issue in the past. Previously, I was able to correct the browser problem using the methods outlined by Chev65. This time, after restarting the laptop, the browser works for about a minute.... then nothing. All Win8 tiles continue to update so I have internet connectivity. Malware scan came up clean. Any thoughts?
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite L855

jobu

New Member
Posts
3
#13
As an additional observation, safe mode with networking "cures" the problem. Regular rebooting generates the symptom (no browser functionality -- IE or Firefox) again.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite L855

Ztruker

Well-Known Member
VIP Member
Guru
#14

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

jobu

New Member
Posts
3
#15
In my case, Ztruker's post led me to disabling the Norton Suite which was apparently factory installed. Disabling cured the issue.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite L855

Ztruker

Well-Known Member
VIP Member
Guru
#16
Good going, glad you got it fixed.

I'd suggest uninstalling Norton completely (download the Norton Removal Tool) then use the built in Windows Defender or one of the other free AV programs but not McAfee.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH

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