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Intel NUC DN2820 SATA Drive not showing in BIOS


darksupernova

Member
Member
Posts
36
#1
Hi guys,


I'm hoping you can help :)
On Friday I purchased an Intel NUC DN2820FYKH. Installed the correct RAM and HDD and installed windows 8.1 through USB. The system installed the OS and booted normally. However, when I shutdown the mini-pc and later turned it back on, it would not recognise the SATA drive.


I assumed something must have gone wrong so I removed it, formatted it in another machine and repeated the process. Eventually I re-installed windows 8. To check, I shut down the computer immediately, and the same problem occurred.


The initial startup screen (showing F2 for setup) hangs when the drive is plugged in but the bios still shows nothing, I tried mounting the drive in an external caddy and connecting it by USB and the computer was able to see it again.


On Friday I updated to the latest BIOS (fy0039). I rolled the BIOS back to (fy0015) and tried every update since then without luck.


I don't think its a hardware fault as a format fixed it until I booted into windows. Before I booted into windows I was having a bit of trouble finding the right installer and the drive was showing up fine. It seems that it's only once I've booted into windows that the drive vanishes on shutdown.

I am using a trial copy of 8.1 Enterprise from MS website.
Please note I have also posted this question on the Intel forums (https://communities.intel.com/message/254820#254820) but in the past have had quicker and more relevant help from this forum.

Does anyone have any ideas?


Max
 
Last edited:

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    Intel Core i7 860 @ 3.6GHz
    Motherboard
    Asus P7P55-M
    Memory
    Crucial 8GB (2x4GB) DDR3 1866Mhz
    Graphics Card(s)
    ATI Radeon R9 220 Series
    Sound Card
    Creative Sound Blaster HS-1100 Arena USB Surround Sound Head
    Monitor(s) Displays
    Asus 3D 23" VG236H 120Hz
    Screen Resolution
    1080p
    Hard Drives
    120GB OCZ Agility 3 SATA3 + 2.5TB Total SATA2
    PSU
    Antec TruePower 650W Modular PSU
    Case
    Antec P183 Noise Reducing case
    Cooling
    4x120mm Antec 3-speed fans + Arctic Cooling Freezer7 CPU fan
    Keyboard
    G15 (orange backlight)
    Mouse
    Logitech G9
    Internet Speed
    80Mb/s BT Infinity
    Other Info
    Steel Series Metal mouse matt

popeye

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3,090
#2
Is BIOS set to legacy or UEFI and are you formatting as MBR or GPT? Is strange it won't appear in BIOS though, could be a hardware problem.

Try deleting all partitions and start over.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
620
#3
Just to eliminate the obvious, when exit the BIOS Setup Menu after setting the date and time, and checking to make sure the drives are there, you do "Save" and Exit, right?

I think I would try another SATA drive and see what happens.

I am using a trial copy of 8.1 Enterprise from MS website.
Got a link to that? And note Enterprise versions are typically for computers on large corporate networks.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop

darksupernova

Member
Member
Posts
36
#4
Hi,
Thank you both for your replies.

@popeye - The BIOS is set to UEFI. I am installing windows off an external USB HDD, and this does not show up when the BIOS is set to legacy mode. When I first ran the install it wouldn't allow me to select the internal drive as it was not formatted as GPT. I took the drive out, hooked it up to another machine and used a program called Rufus (Rufus - Create bootable USB drives the easy way) to format the drive. Windows still wasn't happy to install to this drive (gave me the same error as before) but this time it allowed me to delete the partition and install to unallocated space, I believe this formats it as GPT.

@itaregid - Yes I always 'Save and Exit' when I change BIOS settings. I don't have another drive to try, but don't you think its odd that both times it stopped working right after I'd shutdown windows?

Here's the link: Try Windows 8.1 Enterprise | TechNet Evaluation Center

Thanks,

Max
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    Intel Core i7 860 @ 3.6GHz
    Motherboard
    Asus P7P55-M
    Memory
    Crucial 8GB (2x4GB) DDR3 1866Mhz
    Graphics Card(s)
    ATI Radeon R9 220 Series
    Sound Card
    Creative Sound Blaster HS-1100 Arena USB Surround Sound Head
    Monitor(s) Displays
    Asus 3D 23" VG236H 120Hz
    Screen Resolution
    1080p
    Hard Drives
    120GB OCZ Agility 3 SATA3 + 2.5TB Total SATA2
    PSU
    Antec TruePower 650W Modular PSU
    Case
    Antec P183 Noise Reducing case
    Cooling
    4x120mm Antec 3-speed fans + Arctic Cooling Freezer7 CPU fan
    Keyboard
    G15 (orange backlight)
    Mouse
    Logitech G9
    Internet Speed
    80Mb/s BT Infinity
    Other Info
    Steel Series Metal mouse matt
Posts
620
#5
don't you think its odd that both times it stopped working right after I'd shutdown windows?
Yes, and the reason to look at the BIOS.

Are the date and time still correct when you do boot? At this point, I am thinking you got a bad motherboard, but it sure would be good to try another drive.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop

darksupernova

Member
Member
Posts
36
#6
Perhaps, date and time were fine. I'll see if I can get my hands on another drive, and then perhaps try formatting the first one again and seeing if it detects it. Any recommended formatting tools or is Rufus fine?

Max
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    Intel Core i7 860 @ 3.6GHz
    Motherboard
    Asus P7P55-M
    Memory
    Crucial 8GB (2x4GB) DDR3 1866Mhz
    Graphics Card(s)
    ATI Radeon R9 220 Series
    Sound Card
    Creative Sound Blaster HS-1100 Arena USB Surround Sound Head
    Monitor(s) Displays
    Asus 3D 23" VG236H 120Hz
    Screen Resolution
    1080p
    Hard Drives
    120GB OCZ Agility 3 SATA3 + 2.5TB Total SATA2
    PSU
    Antec TruePower 650W Modular PSU
    Case
    Antec P183 Noise Reducing case
    Cooling
    4x120mm Antec 3-speed fans + Arctic Cooling Freezer7 CPU fan
    Keyboard
    G15 (orange backlight)
    Mouse
    Logitech G9
    Internet Speed
    80Mb/s BT Infinity
    Other Info
    Steel Series Metal mouse matt

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#8

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

darksupernova

Member
Member
Posts
36
#9
I chose it because it has the option to format GPT, I'll check out the source forge link and see if I can get it to work!

Max
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    Intel Core i7 860 @ 3.6GHz
    Motherboard
    Asus P7P55-M
    Memory
    Crucial 8GB (2x4GB) DDR3 1866Mhz
    Graphics Card(s)
    ATI Radeon R9 220 Series
    Sound Card
    Creative Sound Blaster HS-1100 Arena USB Surround Sound Head
    Monitor(s) Displays
    Asus 3D 23" VG236H 120Hz
    Screen Resolution
    1080p
    Hard Drives
    120GB OCZ Agility 3 SATA3 + 2.5TB Total SATA2
    PSU
    Antec TruePower 650W Modular PSU
    Case
    Antec P183 Noise Reducing case
    Cooling
    4x120mm Antec 3-speed fans + Arctic Cooling Freezer7 CPU fan
    Keyboard
    G15 (orange backlight)
    Mouse
    Logitech G9
    Internet Speed
    80Mb/s BT Infinity
    Other Info
    Steel Series Metal mouse matt