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Solved Intel Management Engine Interface Problem


SaggyMaggyPoo

New Member
Power User
Greece

Posts
341
#1
In Device Manager I have an ! against Intel Management Engine Interface.

In Driver Properties it says:

This device cannot start. (Code 10)
An invalid parameter was passed to a service or function.

I have also seen errors related to this in a recent Perfmon report.

I have tried to update the driver (right click on it in Device Manager, check on Dell website, check with Intel Driver Update Utility) but all these methods say I have the up to date one.

On my other Dell laptop (same spec) the same version of this is running without a problem. On that laptop there was an update in mid November that I don't have on the problem laptop. I have a feeling that I did a System Restore back around that time that affected a few things, and this may have been one of them. I thought I had kept a screenshot of this, but must have deleted it so I can't be sure:(.

Question is: how can I get this working again?

Should I try uninstalling and reinstalling it?

If so, what is the best (and most foolproof) way to do this? Can I do it from the right click options in Device Manager, for example? I'm a bit concerned that, if I uninstall it I may not get the correct version back again:(.
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit

KYHI

Well-Known Member
Pro User
Posts
2,756
#2
yes uninstall the driver until you get the ? mark for unknown device, reboot and reinstall the driver
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

SaggyMaggyPoo

New Member
Power User
Greece

Posts
341
#3
yes uninstall the driver until you get the ? mark for unknown device, reboot and reinstall the driver
Thanks for this, KYHI.

As I'm not very technical can I just clarify:
  • will I get the ? for unknown device as part of the process of uninstalling using the right click?
  • and from where do I reinstall the driver?

I prefer to know what I'm going to encounter before I start down an unfamiliar road whenever possible :).
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit

KYHI

Well-Known Member
Pro User
Posts
2,756
#4
properties - uninstall driver
download dell driver (extract) then click unknown device - update driver - browse - point to extracted dell driver ( this will load the driver only) not the app.. if you want the whole app - run the dell driver setup
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

SaggyMaggyPoo

New Member
Power User
Greece

Posts
341
#5
properties - uninstall driver
download dell driver (extract) then click unknown device - update driver - browse - point to extracted dell driver ( this will load the driver only) not the app.. if you want the whole app - run the dell driver setup
Thanks for the clarification KYHI. Will have a go at this in the next few days and see if it does the trick.
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit

SaggyMaggyPoo

New Member
Power User
Greece

Posts
341
#6
properties - uninstall driver
download dell driver (extract) then click unknown device - update driver - browse - point to extracted dell driver ( this will load the driver only) not the app.. if you want the whole app - run the dell driver setup
Just uninstalled, which was slightly disconcerting as it installed the device as well as the driver.

Rebooted and reinstalled and now I have a properly working driver again :dinesh:.

Another one to tick off the list.

Thank you KYHI :thumb:
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit

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