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Impossibly Slow Wifi Speed, Brand New Computer.


Coleford

New Member
Posts
2
#1
Hi all.
I recently purchased a Toshiba Satellite C50-A02-V running Windows 8 Home Edition.

I've never really had the fastest internet, but its always been alright for what I used it for... untill i purchased this computer. Suffice it to say the internet is... a little below sub par.
Heres a speedtest...

2947868731.png

My phone, My sisters Laptop running windows 7, even my old 2006 IBM running Linux all are getting speedtests with Download speeds of at least 5-6Mbps from the same router, with at least 5-6Mbps.
And yet here I am, brand new computer in hand, with memories of dialup floating through my head.

I've been on message boards trying to find an answer to this for hours. I've changed the Wireless settings to not turn off the Wifi. I've checked Toshiba's Website and downloaded the latest WLAN driver. I deleted literally every last ounce of bloatware from the computer when I got it, so I don't THINK that's an issue. There's no torrents or security running either.

Basicaly I have no idea what to do.

Now the weird thing is if I turn the computer on, and do a speedtest right away, I'm getting a fast Ping and a download of 5 Mbps instead of the 0.6...

Any Help or ideas on what to do?
 

My Computer

System One

  • OS
    Windows 8 Home
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Toshiba Satellite
    CPU
    Intel Core i3
    Memory
    6 Gigs

mikeytg

New Member
Pro User
Joisey

Posts
315
#2
Did you try an ethernet cable instead of wireless? If that works normally, read on...

I had a problem like this many years ago, it turned out to be something wrong with the drivers for the network card I was using. To fix it, go into device manager and find the entry for the wireless network adapter (eg "xyz wireless network adapter"). Right click on the adapter and select "remove". Reboot the machine. It should detect the adapter as new hardware and reinstall the drivers for the network hardware. Of course you may need to supply the drivers at this point if they are not available on the machine.

This is somewhat techy and if you are not a level 2 nerd you may want to get a qualified friend to help...
 

My Computer

System One

  • OS
    Windows 8.1 consumer 64 bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer Aspire M5 481PT-6644
    CPU
    Intel Core I5
    Memory
    6 GB
    Hard Drives
    Spinning/SSD hybrid 500GB/20GB
    Mouse
    ELAN Trackpad
    Internet Speed
    18mbs/5mbs
    Browser
    Chrome
    Antivirus
    Windows Defender

Coleford

New Member
Posts
2
#3
I have already uninstalled the driver via device manager, deleted the old driver, restarted, re-installed with the driver found on the Toshiba Website and restarted. No Avail.

I'm off to work now, but will try plugging computer into Ethernet later.
 

My Computer

System One

  • OS
    Windows 8 Home
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Toshiba Satellite
    CPU
    Intel Core i3
    Memory
    6 Gigs

AmTuggy

New Member
Posts
1
#4
I just purchased a Toshiba Satellite as well. Not the same number, but I am having the exact same problem. When I plug the computer directly into the internet cable, it runs at 4-5 Mbps, but over wifi it is normally about 0.3-0.8 Mbps. When I start it up and run a speed test, it is faster.
So far, I have tried the following:
Uninstalling the wireless driver and reinstalling
Making sure I have the latest driver installed (I do)
Updating my router (which is also new) This seemed to make the internet run faster for a couple minutes, but then again it dropped back down
Downloading another driver from the Toshiba website. Unfortunately I am not a tech person and though I downloaded it, I was not able to use it.
Calling Toshiba support. The first time they had me remove the battery, put it back in, and then start the computer while holding the F2 button. I was able to reset something (don't really know what, but I did it by pushing F9) and then starting up the computer. It ran faster for a couple minutes.
I called Toshiba again today and they offered me a lovely service plan for only $150 (or $99 for the value, one-time plan) to remotely connect to my computer. Yeah....right.

So...if I figure it out I'll come back and post here what I did. Otherwise, I'm taking it back to the store. I still have two days left to return it.
 

My Computer

System One

  • OS
    Windows 8
#5
You should first visit the Windows Update Center using a wired connection in order to install any important updates for your new system.

I would seriously think about removing every last bit of bloatware that was preinstalled on your machine.

I would certainly remove any type of those so called trial anti virus software's using the special tool designed for the job.

Starting up in safe mode with networking is one way to isolate the problem, if the problem is gone in safe mode you can be sure that something installed on the system is the cause of the problem.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps