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IE 10 stopped Working error / Search engine not working


Luvpatch2

New Member
Posts
4
#1
Hi! I am repeatedly getting the error "Internet Explorer not working" / Windows checking for solution/Last browsing closed unexpectedly , then Restore Session. I went to google to find a fix for this error .I'm being told to Press Window + W key then type in Troubleshooting in the Search box , then enter View All ,then Click IE Performance, then click Advanced etc..... The problem is that when I get to the Search box I start to type in the Troubleshooting and after one keystroke of the T, the computer automatically goes back to my desktop home page. The search engine box will not let me fix this problem. Can somebody help me ? Thanks so much! I have IE 10 and recently upgraded to the windows 8.1 from the Windows 8 about 3 weeks ago.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dvc6 Notebook
    Browser
    Internet Explorer 10
    Antivirus
    Norton

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2
Are you sure you have Windows 8.1? If you were you would have IE 11
From the Charms bar search System and verify if indeed you have Windows 8.1
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Luvpatch2

New Member
Posts
4
#3
Hi! I do have IE 11 and didn't realize it! Thanks
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dvc6 Notebook
    Browser
    Internet Explorer 10
    Antivirus
    Norton

Luvpatch2

New Member
Posts
4
#5
Hi! Yes I do and I have other errors also. The" Internet has stopped working "is not happening as frequently as last night. I tried to log on to my paypal account and got a funny looking screen that is not the normal paypal site . I quickly got out of that. I then went to Windows to check for updates and tried to update and updates wouldn't load. Got an error # 80246013. Then went to Windows troubleshooter click on it and got a screen that said "checking registery keys " and they stated it would take 2 minutes and 15 minutes later nothing has happened. I got a screen that said to check for drivers . I tried to do that check for drivers and couldn't seem to do that either. Seems like the computer is really messed up. I upgraded to Windows 8.1 about a month ago and am just now having problems. I'm not very computer tech savy so all of this confusing. Thanks for your help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dvc6 Notebook
    Browser
    Internet Explorer 10
    Antivirus
    Norton

Luvpatch2

New Member
Posts
4
#6
H1 I Just tried to install 4 windows updates. 2 of the 4 failed to install. Code 80070652 and Code 652. . I also continually have a message on HP support assistant that important action is needed after updating to Window 8.1. The message says to check for issues with drivers and compatibility but the links to do that also do not work. Is any of this related to the other issues? I really appreciate any help you can give me.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy dvc6 Notebook
    Browser
    Internet Explorer 10
    Antivirus
    Norton

torre

New Member
Power User
Posts
375
#7
- You can google the error code to find how to resolve the problem.

- If you go to the HP website, customer support, downloads, it should have info on updating to 8.1

- Have you performed a security scan with your AV ?

- Consider reinstalling Win 8.1 by refreshing your system which will take you back to Win8.


http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html
 

My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000

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