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Solved I need help desperately! My laptop has crashed.

tabbycat

New Member
I have recently installed win 8 on my laptop. It has crashed after installing MS Office Home & Student 2007.
It will not repair automatically or any other way. I have spent hours on line and discover that I need to change the boost sequence and have boot to disc as first option. I have a Compaq Presario CQ60. I went on their help line and they phoned me to say it would cost £110.00! All sorts of freebies included but not the answer. I can not afford £10.00 let alone £110.00 Is there anyone who can help me I am desperate and very depressed.
 

My Computer

System One

  • OS
    windows xp soon to be 8 pro
    System Manufacturer/Model
    Compaq Presario 061
    CPU
    Intel(R) Pentium(R) D CPU 2.66GHz
    Memory
    2.1

Coke Robot

New Member
Pro User
Gold Member
Does it fail to even get to the boot screen?

Could you describe in more detail on how it boots up, how it crashes, how far it boots, and when it crashes?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

tabbycat

New Member
It starts up with the screen 'Preparing automatic repair' but doesn't do it. Then Diagnosing your computer - but doesn't do it. Then finishes on Automatic Repair screen with two options; Shut Down and Advanced options, which are - exit and continue to windows 8 - this does not work, Troubleshoot - refresh or reset your PC or use advanced tools - none of these work. Nor does starting with the disc in - it always goes to the screens as described above. I spent hours talking to a MS tech and the conclusion was that it should be configured to boot to disc (E) as first option - but how?
 

My Computer

System One

  • OS
    windows xp soon to be 8 pro
    System Manufacturer/Model
    Compaq Presario 061
    CPU
    Intel(R) Pentium(R) D CPU 2.66GHz
    Memory
    2.1

Coke Robot

New Member
Pro User
Gold Member
Do you have the Windows 8 installation DVD on hand?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

Coke Robot

New Member
Pro User
Gold Member
A DVD correct or USB drive?

I believe on that Compaq model, I think you will need to hit F11, F12, or Esc when you first power on the computer and see the BIOS screen. Ideally, you should get a boot menu to change the boot option to the E drive or whatever the DVD drive is, or USB drive is if you're using one.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

tabbycat

New Member
Thank you. Using the F11 or F12 key did the trick. I was able to navigate to an option for a clean install. This worked fine. It means of course that any data you have is lost, but fortunately I had saved my stuff on DVD's prior to trying to install Win 8. The mystery is why it crashed and became so unstable. Was it something that crept in to the win 8 download? We may never know. If you have any doubts about installing Windows 8 I think it is well worth it, even though the special offer may be over. Thanks folks for your patience and help, I am very grateful.
 

My Computer

System One

  • OS
    windows xp soon to be 8 pro
    System Manufacturer/Model
    Compaq Presario 061
    CPU
    Intel(R) Pentium(R) D CPU 2.66GHz
    Memory
    2.1

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