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Hyper-V new vm doesn't start

urquhart

New Member
Hello, I've installed Win Pro 8.1 on a new desktop and added the Hyper-V feature. Checking the bios shows Virtualization is enabled, and I contacted intel about the processor who verified it supports virtualization (dell said it doesn't). I can start the VM manager, create an Internal Lan Switch and go through the steps to create a new VM machine. When I click on Connect the VM window opens, then I start it. At that point the VM screen says "Connecting to Vm1. It cycles through for a while then shows an message " it couldn't start try again if this persists contact your system admin" (paraphrasing). What I find more odd is the bottom pane that opens in the VM manager when I connect to the VM shows the VMs state(?) and the image loads with a login screen. Has anyone seen this happen and have any suggestions? One other thing, when I try to stop the virtual machine in the Manager it says stopping but never really does it hangs up. The manager is responsive but no commands seem to execute. I then go to Services in msc and stop it and it says stopping the service and hangs there with the service grayed out and not able to select start, stop, refresh etc.
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
Hi Urquhart, welcome to the Eight Forums.

What OS is installed / will be installed on that vm? how much RAM you have assigned to it? How much RAM does your host system have?

Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

urquhart

New Member
Hi Kari, thanks! I want to install Windows Server 2008r2 enterprise (the iso I am using has all versions of 2208r2) Creating the VM I used the default setting of 512 mb. My desktop has 12 gb of memory.
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
OK, that rules out the most common error, not enough RAM. You situation is quite an opposite, I would assign at least a gig or two to this vm.

Please take a screenshot of the complete error dialog and post it here. If it has a link / button to more details or similar, be sure to click that before taking the screenshot.

Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

urquhart

New Member
Will do, It'll be several hours I'm at work now. Thanks!
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

urquhart

New Member
This is the message and hyper-v manager pane

NewVM-8 error.PNGNewVM-7 error.PNG

The manager looks like this, it never stops( new Virtual Machine2 ) in this picture NewVM-9 error.PNG

So I decide to surrender and try to stop the vmNewVM-10 error.PNG

The vm won't shut down at this point so I have to stop the server which really does nothing about altering the state of the vm's if I go to the service and shut that down it tries but becomes inactive and can't be started,stopped,refreshed etc. so at that time it's a restart of the computer....
 
Last edited:

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
Your screenshot telling "Video remoting was disconnected unexpectedly" is the most revealing piece of information. It suggests that you have installed / enabled RemoteFX.

RemoteFX when enabled needs additional virtual hardware to be installed on vm. If you have RemoteFX enabled, open the settings for your vm (it must be shut down or turned off), select Add Hardware on the left pane, select RemoteFX Video Adapter on the right pane (list of devices), click Add, click OK.

See screenshot below, notice that as I have no Windows Server virtual machines this example screenshot does not show RemoteFX Video Adapter but is here only to show where and how you should find it:

2014-07-11_12h12_04.png

Your vm should be able to boot now.

Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

jimbo45

New Member
VIP Member
Guru
+1 for Kari --had similar problem when trying to use W2012 server as a VM with HYPER-V -- normally I use VMware but I just wanted to play with this for a while.

Thanks

Cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
Notice also that installing RemoteFX Video Adapter is only needed if the vm will be used over Hyper-V Virtual Machine Connection tool; if vm will be used only over RDP it is not needed.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

urquhart

New Member
Kari, that is just .... excellent. It brings me to the next point, the vm doesn't want to shut down, turn off. In the attached screenshot the status shows turning off failed. Shutting down the service and restarting it just brings the vm back to the same state.
vm-turnoff-failed-1.PNG
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
Shutdown and turn off are two different things.

Connect to the vm using Hyper-V Virtual Machine Connection, click the black Turn Off button:

2014-07-11_17h51_48.png

Click Turn Off, notice what the warning tells you (highlighted part):

2014-07-11_17h54_04.png

Your vm should now turn off immediately.

Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

urquhart

New Member
Yes, tried it in different ways.. this is the turn off action result.
vm-turnoff-failed-2.PNG
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
Let's try if killing the task works. Do this:
  • Open Task Manager on host
  • Click the Details tab, search for vmwp.exe
  • Find the Process ID (PID) for virtual machine process:

    2014-07-11_18h25_14.png
  • Open elevated Command Prompt
  • Type following command and hit Enter (replace 1234 with the actual PID):

    Code:
    TASKKILL /PID 1234 /T /F
    • Explanation: Kill the process 1234 and all its child processes (/T), force killing if it refuses to kill normally (/F)
The vm should be terminated now. Report back how it went.

Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

urquhart

New Member
I killed first the stalled process, and in the manger status was/is off. Killed the second machines process then the turn off feature worked. then went to the settings on the vm selected hardware, don't have the remote fx feature.
Vm-Settings-Add-Hardware.PNG
 
Last edited:

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
What is your host OS?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

urquhart

New Member
Windows 8.1 Pro
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

MotoCrazy

New Member
Wow, this is a current thread... I just now started having a very similar issue. I can stop and start the VMs with no issue, but I am getting the same "Video remoting was disconnected unexpectedly" error.

An interesting thing to point out is the Event Log being inundated with Event ID's 36888 and 36874 when I try to connect to a VM in the Management Console. I have been toying around with this issue for more than 8 hours now. I previously had VMware Workstation on this computer as well, and I found out there was a compatibility issue. I removed VMware, but still no go. I reformatted the PC, enabled Hyper-V, created two VMs, and everything seemed fine... until about 20 minutes ago. Getting the "Video remoting was disconnected unexpectedly" again! Ugh!!!
 

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My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell T3500
    CPU
    Intel Xeon W3530 2.8Ghz QuadCore
    Memory
    24GB

Kari

Old geek, new tricks
Team Member
VIP Member
Pro User
Geeks, I have no answer at the moment. I was sure the RemoteFX stuff was the answer.

I will do some testing and check-ups, will post later.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.

urquhart

New Member
MotoCrazy, I'll have to go back and check the logs again, earlier (last few days) they've been error free. Kari, many thanks it's very appreciated. I'll have some coffee and continue digging too. If you were here and it's a few hours later, I'd get you a dram or two, or three....
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

urquhart

New Member
MotoCrazy, glad I re-read your post.... I've been contemplating formatting and manually re-installing....
 

My Computer

System One

  • OS
    Win 8.1 pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell inspiron 3847
    CPU
    Intel Core I5-4440
    Memory
    12 gb
    Graphics Card(s)
    integrated
    Browser
    ie
    Antivirus
    non

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