• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

HTTP Service service failed to start


New Member
I hope this is the correct forum for this problem. The night of April 23 my wife's laptop running Window 8 began to experience problems with HP Connect Remote and then the Print Spooler would not start. HP recommended uninstalling HP Connect Remote, which I did. I found something to fix the Print Spooler; it appeared to be a problem with Print Spooler dependencies. I used a tool called MiniToolBox to look for other errors after the Print Spooler was fix, and it showed the following errors related to the HTTP Service, which will not start.

Error: (04/28/2015 07:34:12 AM) (Source: Service Control Manager) (User: )
Description: The HTTP Service service failed to start due to the following error:
Error: (04/28/2015 07:34:12 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueType=0 Index=2

I decided to look at Event Viewer for anything related to HTTP, and in Summary of Administrative Events I found that I have had the HttpEvent Event ID 15021 over 1900 times in the past week. The details from a error event are:
Log Name: System
Source: Microsoft-Windows-HttpEvent
Date: 4/28/2015 10:30:04 AM
Event ID: 15021
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dianes-HP-PC
An error occurred while using SSL configuration for endpoint Type=0 Index=2. The error status code is contained within the returned data.
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Microsoft-Windows-HttpEvent" Guid="{7b6bc78c-898b-4170-bbf8-1a469ea43fc5}" EventSourceName="HTTP" />
<EventID Qualifiers="49152">15021</EventID>
<TimeCreated SystemTime="2015-04-28T15:30:04.507511500Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="1160" />
<Security />
<Data Name="DeviceObject">\Device\Http\ReqQueue</Data>
<Data Name="Endpoint">Type=0 Index=2</Data>
< /Event>

I have run various virus and malware cleaners based on assistance from another forum, so I believe her laptop is now clean. This problem may have been caused by malware. I cannot find HTTP Service in the list of services for Windows 8, and I don't know if I really need it. Any help would be greatly appreciated.


My Computer

System One

  • OS
    Windows 8
    Computer type
    System Manufacturer/Model Number
    HP ENVY 4-1215dx
    Graphics Card(s)
    Intel HD 4000
    Kaspersky Internet Security 2013