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HP Probook 430 G1 - Intel HD Graphics 4400 - Code 43

DJKR

New Member
Hi,

I have just upgraded my laptop from Windows 8.0 to Microsoft Windows 8.1 Professional Edition (build 9600), 64-bit. However when I look in the device manager it says the following error next to the graphics device, "Windows has stopped this device because it has reported problems. (Code 43)". I can still continue to use my laptop, however cannot use the monitor and HDMI ports. I have tried the latest and beta drivers from the Intel site and I have also used the driver given on the HP support site for this laptop, but still no joy.

The current graphics driver version I have installed is 10.18.14.4332.

If I use the basic Microsoft driver the device just reboots after a random amount of 2-3 minutes.

Any suggestions? Could it be a driver conflict or hardware incompatibility?

Are there any logs I can provide or run any diagnostic utilities?

Thanks in advance.

Also I can see the dump files are gnerating the following

[FONT=Segoe UI, Arial]On Mon 11/04/2016 21:02:25 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\041116-6703-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]igdkmd64.sys[/FONT] (igdkmd64+0x1B93DE)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8017AFBA3DE, 0xFFFFD00027FC8DF8, 0xFFFFD00027FC8600)
Error: [FONT=Segoe UI, Arial]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M[/FONT]
file path: C:\WINDOWS\system32\drivers\igdkmd64.sys
product: [FONT=Segoe UI, Arial]Intel HD Graphics Drivers for Windows 8(R)[/FONT]
company: [FONT=Segoe UI, Arial]Intel Corporation[/FONT]
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: [FONT=Segoe UI, Arial]Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

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Last edited:

My Computer

System One

  • OS
    Windows 8.1

DJKR

New Member
I have managed to find a fix for this issue. I upgraded to Windows 10 (I am not sure I had to do this) but I tried this to see if this would fix the driver issue. However this still did not work. I then got a USB2UGA adaptor and downloaded and installed the drivers. I restarted the Laptop and both my HDMI and VGA ports started working. I also removed the USB2VGA adaptor and both ports are working. Hope this helps others. Would be good to know if someone can try this on Windows 8.1.
 

My Computer

System One

  • OS
    Windows 8.1

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