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HP Pavilion G6 windows 8.1 update causing hangs

Cryptoncore

New Member
Hello everyone, let me start off by apologizing if this was in the wrong section (I was thing maybe this should have been put in the updates section?).

Any way,

My issue is that I have a HP Pavilion G6 2399-sa and it is currently running the HP OEM version of windows 8, I have previously updated to windows 8.1...twice in fact and every time that I have updated to windows 8.1 I get random freezing issues. These freezing issues occur at random times there doesn't really seem to be some pattern to it.

I know that I have to update to windows 8.1 as there are apps which refuse to be installed unless I update :mad:... So does anyone have any ideas on what to do because I need to update again so I can use my apps...I do recall reading something about Dynamic ticking I think? It was some command in cmd prompt like bcdedit /set disabledynamicticking yes I believe. Would that help or does anyone have any ideas?

I would really appreciate any advice and thank you in advance.

Cryptoncore (Aaron)

:cool:
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard
    CPU
    AMD Quad-Core A10-4600M APU with Radeon HD 7660G Discrete-Class (2.3 GHz, 4 MB L2 cache)
    Memory
    8 GB DDR3
    Graphics Card(s)
    AMD Radeon HD 7660G Discrete-Class (up to 3.98 GB)
    Sound Card
    IDT HD audio
    Monitor(s) Displays
    39.6 cm (15.6") HD BrightView LED-backlit
    Screen Resolution
    1366x768
    Hard Drives
    1 TB 5400 rpm SATA
    24 GB partition for system recovery
    PSU
    65W AC power adapter 6-cell Li-Ion
    Case
    N/A (laptop)
    Cooling
    Left side laptop fan
    Keyboard
    Built-in laptop keyboard.
    Mouse
    Logitech Wireless M185 mouse / Touchpad
    Internet Speed
    Megabytes down: 15-16 / Megabytes up: 0.5-1
    Browser
    Google Chrome
    Antivirus
    Avira
    Other Info
    SuperMulti 8X DVD±RW with double layer support

    Multi-format digital media card reader for secure digital cards & multimedia cards
    1 VGA
    1 HDMI
    1 headphone-out
    1 microphone-in
    1 USB 2.0
    2 USB 3.0
    1 RJ45

    HP TrueVision HD Webcam with integrated digital microphone

    Integrated 10/100 BASE-T Ethernet LAN

    Altec Lansing speakers with Dolby Advanced Audio

    AMD A70M FCH Chipset

gator2013

New Member
Pro User
Aaron,

The first things that comes to mind is what other programs do you have installed?

It could be something as simple as one of your existing programs is not compatible with Windows 8.1. Windows 8.1 is a whole new OS and not a simple update.

Driver incompatibility has also been a common problem after the upgrade from 8 to 8.1 so before you attempt the upgrade again make sure you have the latest drivers as well as windows updates.

What antivirus are you running if any? Some may not be ready for 8.1

My HP (purchased last Dec) and preinstalled with 8.0 handled the upgrade to 8.1 quite well but I did the upgrade after just two days and had not installed any additional programs. I waited till after the upgrade to install anything that wasn't present when I got it so I avoided any conflicts with existing programs.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

Cryptoncore

New Member
As mentioned before I have attempted this multiple times and I actually factory reset the laptop at one point and did the upgrade to 8.1 and the problem still occurred without any programs installed. As for Anti-virus I WAS using ESET SS but now I am using Avira.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard
    CPU
    AMD Quad-Core A10-4600M APU with Radeon HD 7660G Discrete-Class (2.3 GHz, 4 MB L2 cache)
    Memory
    8 GB DDR3
    Graphics Card(s)
    AMD Radeon HD 7660G Discrete-Class (up to 3.98 GB)
    Sound Card
    IDT HD audio
    Monitor(s) Displays
    39.6 cm (15.6") HD BrightView LED-backlit
    Screen Resolution
    1366x768
    Hard Drives
    1 TB 5400 rpm SATA
    24 GB partition for system recovery
    PSU
    65W AC power adapter 6-cell Li-Ion
    Case
    N/A (laptop)
    Cooling
    Left side laptop fan
    Keyboard
    Built-in laptop keyboard.
    Mouse
    Logitech Wireless M185 mouse / Touchpad
    Internet Speed
    Megabytes down: 15-16 / Megabytes up: 0.5-1
    Browser
    Google Chrome
    Antivirus
    Avira
    Other Info
    SuperMulti 8X DVD±RW with double layer support

    Multi-format digital media card reader for secure digital cards & multimedia cards
    1 VGA
    1 HDMI
    1 headphone-out
    1 microphone-in
    1 USB 2.0
    2 USB 3.0
    1 RJ45

    HP TrueVision HD Webcam with integrated digital microphone

    Integrated 10/100 BASE-T Ethernet LAN

    Altec Lansing speakers with Dolby Advanced Audio

    AMD A70M FCH Chipset

gator2013

New Member
Pro User
Sorry if some of these questions seem overly basic or redundant!

How old is your PC?

After your factory reset did you attempt to get all windows updates as well as HP updates?

What antivirus was present after the restore to factory condition and was this antivirus in place when you did the upgrade?

I am not familiar with either of the 2 antivirus programs you mentioned but I have read that some AV programs could interfere with the upgrade if the AV is active at the time.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium

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