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HP Laptop stays Loading after windows 8.1 reboot update!!


Hello457

New Member
Posts
5
#1
I had a customer that brought a HP Laptop Windows 8, I did a clean install, When installing 8.1 after reboot it stays loading on reboot on HP Logo and the wheel keeps spinning like its loading but it never gets past that and the wheel never stops spinning!! i let it set there over night in total of 12hours and it stays there.. Before doing the Clean install of Windows 8 I ran Partition Wizard Surface test and no bad sectors were found.. Has anybody experience this issue before this is my first time and i Done a couple Windows8/ 8.1 Clean Installs.

Thanks for looking..
 

My Computer

System One

  • OS
    Windows 8

KYHI

Well-Known Member
Pro User
Posts
2,739
#2
download and create windows 8.1 setup media (link in sig below)
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

Hello457

New Member
Posts
5
#3
download and create windows 8.1 setup media (link in sig below)
I will try that tomorrow, but from previous experience i was not able to install 8.1 through a clean install on a machine that came from factory with windows 8, i had to go thought the hole updating procedure to get 8.1, But i will give it a shot i have nothing to loose and a lot to gain,.
 

My Computer

System One

  • OS
    Windows 8

KYHI

Well-Known Member
Pro User
Posts
2,739
#4
Not any more.. MS fixed that, with that download...
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

Hello457

New Member
Posts
5
#5
Not any more.. MS fixed that, with that download...
Very Happy they did that, When windows 8 came out i went and bought 8,32/8,64/ same thing with Pro.. That was alot of Money but i saw as tools for the shop!!! So i'm glad that they now provide iso's also that is great!!

Anyways the re install was successful with Windows 8.1 but from time to time when just rebooting the HP Laptop it just stays loading on the HP Logo!! I have to Manually shut it off, Than it boots fine to the Desktop, I'm thinking this might be a Ram Issue Now are a a driver not loading!! I have until Sunday to work on it for my Client!!

But we now its not a Windows 8.1 update problem Now!!
I guess we are done on this section of the forums!! Maybe this topic would fit the general section!!
 

My Computer

System One

  • OS
    Windows 8

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#6
Repeatedly tap the ESC key as you start the notebook to enter the Start-up Menu. Select the Bios option ( usually f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
#7
I've never seen that happen but I do know from previous experience and computer reviews a lot of computer brands have some bad units in there product lines these days.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    HP Envy 700-414
    CPU
    Intel Core i5 4570 3.20ghz
    Memory
    12 gigabyte
    Graphics Card(s)
    INTEL HD 4600
    Monitor(s) Displays
    Pavilion 22bw
    Screen Resolution
    1920 x1080
    Hard Drives
    2TB
    PSU
    460w
    Keyboard
    Hp Wireless cichlet style
    Mouse
    Logitech m 100
    Internet Speed
    Charter Cable Wireless
    Browser
    INTERNET EXPLORER 11
    Antivirus
    NORTON 360