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Solved How to start programs in safe mode from the start screen?


Snail

New Member
Michigan

Posts
28
#1
All my MS Office 2013 programs crashed tonight and I'm trying to figure out what happened. I'm following the instructions here:

https://support.office.com/en-ie/ar...lication-52bd7985-4e99-4a35-84c8-2d9b8301a2fa

This is the section I'm trying to follow:

Starting the application in Safe Mode is a great way to find out if the problem is caused by and add-in. To do this, go to your Start screen in Windows 8 or click Start > Run in Windows 7, and type one of the following commands:

  • Type excel /safe and press Enter to start Excel 2013.
  • Type outlook /safe and press Enter to start Outlook 2013.
  • Type winword /safe and press Enter to start Word 2013.

I'm at the start screen and the only place to type anything is in the search box. Is this correct? Because when I type outlook/safe here, it just brings up articles about opening Outlook in safe mode. Isn't it supposed to launch Outlook? What am I doing wrong?

This may be the wrong place to say this, but I HATE windows 8. Sorry. :zip:
 

My Computer

System One

  • OS
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Clintlgm

Active Member
Pro User
Lacombe, Louisiana

Posts
894
#2
Well that worked for me, make sure you get the spacing's on the forward slash correct. The top sections was Program start excel safe mode. I clicked it and excel opened in safe mode? I don't think this has anything to do with windows 8.1 seem the method was the same in windows 7:D
I'm no Office expert but it sounds like you have some seriously damaged files in Office, you could try a repair install perhaps that would fix them for you.:huh:
 

My Computer

System One

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KYHI

Well-Known Member
Pro User
Posts
2,742
#3
use the RUN box for those commands

right click start flag - select RUN enter cmd
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
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    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
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Snail

New Member
Michigan

Posts
28
#4
Aha, I didn't put in the spaces. Thank you!

Okay, I got it up but it says "Sorry, we couldn't find safe.xslx. Is it possible it was moved, renamed or deleted?" Ugh, I'm at a loss. Is there a MS Office forum here?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo
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    Lenovo
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KYHI

Well-Known Member
Pro User
Posts
2,742
#5
control panel > programs and features > select office 2013 > select change > then repair
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

Snail

New Member
Michigan

Posts
28
#6
Thank you for this! Would've never thought to go there. I'm running the repair now. We'll see what happens.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo
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    Lenovo
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Snail

New Member
Michigan

Posts
28
#7
Well, it's still repairing and I need to get to bed. Will try this again tomorrow after work and post my results. Much thanks to both for the quick advice.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo
    Keyboard
    Logitech
    Mouse
    Lenovo
    Browser
    Firefox
    Antivirus
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Snail

New Member
Michigan

Posts
28
#8
I turned on my computer tonight and things were a mess. The Office repair was still going on, all MS Office programs were busy, and my system tray showed some type of maintenance going on, which if I remember was running yesterday too. I thought I messed things up worse. I stopped the maintenance then restarted the computer. When it came back up, a window came up saying the MS Office repair was done. I checked all Office programs and they seem to be working. Beats me, but the crisis seems to be over. So thanks again for your help, and I will mark this as solved!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo
    Keyboard
    Logitech
    Mouse
    Lenovo
    Browser
    Firefox
    Antivirus
    Provider