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How to reinstate WinMail onto Windows 8 or Windows 10


endeavor

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I still need more exact info Bill, for instance, was it right after you doing an update (or an automatic update) is that when WinMail stopped working? Yes or No? ..or did it just stop working all on it's own when No Updates whatsoever! were done?

Does your friend use WinMail as well? ..and same questions for him as above.

Depending on your answers above will tell me if it's you, or Comcast having newly changed something around that affects the way WinMail is using its old POP3 Protocol for mail clients.
I think the problem is on your end, not positive, but again your precise memory of the events and your correct accurate answers will lend us the truth.

Waiting for v1909 will not solve the problem, as it will not contain a new fix or anything to solve the issue.
However, if a fresh install solves the problem no matter what newer Win10 version you are using, then that tells us it's a corrupted message store issue, and that is fixed as mentioned in a previous post but best see the Post 1 spoiler of "Important Time Line Notes" for Note: 7/2019 - The resolve will be doing a Restore of the Backup/Restore procedures, or if you don't have one, then a last resort message store folder deletion... but see those spoiler notes of what to do though.

Edit:
I've made some additions in the Post 1 spoiler "Important Time Line Notes" for Note: 7/2019 ..making wording changes and I've also added error screenshots.
Also Bill pay close attention what to do as a last resort for message store corruption, where you could find out in 5 seconds if that what's wrong with yours or not (but first save it somewhere just in case)
I've also edited the wording of the "Backup/Restore Procedure" about when doing a restore NOT copy/pasting one message store folder over another which will cause 'for sure' message store corruptions; but properly read the instructions there.
 
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Bill818

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Endeavor, couple of things I'll pass along. 1), yes my friend does use Winmail and brought it to my attention.2), yesterday I installed Winmail on a new compute(win10) after ALL the MS updates were applied. Unfortunately, I get the error. No doubt Comcast has made a change .

I will tell you my friend and I can receive mail using Winmail however sending will not work. Thx again for the help.
 

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endeavor

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Okay Bill, then it's really out of my hands since I don't have Comcast and can't do any more trouble shooting with it.

However of course a quick check on Google I came up with a few things you could try, here's a few links to click:

Scroll down to the Outlook Express instructions.
Update Your Xfinity Email POP Port Settings – Xfinity

(All these Ports and Settings there are sure different that what I use though, but I do have my own private server and so I can't compare it really)

Also some more info here, but I'm not sure if it's newer or older info than the above links info:
How to access your Comcast.net (Comcast) email account using IMAP

Sources:
winmail comcast change email ports - Google Search

Be discerning about what you use and try.

Also, you can contact the Comcast provider you get your service from, and ask them! I'd advise though not to mention you are using Windows Mail on Windows 10, and just say you're using Vista or something.. ..which brings up a good point, I am wondering if you or anyone you know who still has Vista to try, and using your same provider, is their Vista still working? ..and what are their settings?

All logical questions in order to narrow down and rule out causes and answers

Which reminds me, you never did answer my question:
Was your WinMail fully working on Win10? ..and then did it stop working all the sudden right after you did a manual update (or an automatic update) ...is that when WinMail stopped working?
..or did it just stop working all on it's own when No Updates whatsoever were done?
Or something else...? ..Details matter in order to narrow it down, and I get the feeling you're missing telling me something.

Let us know how you make out!
 

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Until a few hours ago, I've been receiving e-mails without a single glitch. I've restarted since then, and I can no longer receive or send mail. I get the same error across all four of my accounts, through Gmail and AOL as the e-mail providers. In all four cases, I get the following error:

Error: Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Protocol: IMAP
Port: 993
Secure(SSL): 1
Code: 800ccc0f

Thinking it was a corruption glitch, I (1) removed the %LocalAppData%\Microsoft\Windows Mail directory, deleted the HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Mail registry key, and started fresh by applying the instructions in posts 1 and 2. After readding one of my Gmail accounts using the information found here, the only difference from that point was that there was an addition to the error message: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

The error code, however remains the same, and there were no applied updates in the interim, as I choose to do so manually. If it matters any, I am now running the 32-bit version of Windows 10, Version 1809 (OS Build 17763.832), thinking it was a Windows glitch. I was previously running the initial build of 1809 when the error first popped up, OS Build 17763.379.

Seeing that Winmail was previously working, and that starting fresh made no difference, is there anything else I should do before giving up? Maybe I should do a scan to see if some component of the Windows installation broke when I restarted. That's what I'll do in the morning, but a Comcast account, also using SSSL on port 993, can receive mail without issue. I wonder if it's some sort of DNS issue somewhere...
 
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Bill818

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Okay Bill, then it's really out of my hands since I don't have Comcast and can't do any more trouble shooting with it.

However of course a quick check on Google I came up with a few things you could try, here's a few links to click:

Scroll down to the Outlook Express instructions.
Update Your Xfinity Email POP Port Settings – Xfinity

(All these Ports and Settings there are sure different that what I use though, but I do have my own private server and so I can't compare it really)

Also some more info here, but I'm not sure if it's newer or older info than the above links info:
How to access your Comcast.net (Comcast) email account using IMAP

Sources:
winmail comcast change email ports - Google Search

Be discerning about what you use and try.

Also, you can contact the Comcast provider you get your service from, and ask them! I'd advise though not to mention you are using Windows Mail on Windows 10, and just say you're using Vista or something.. ..which brings up a good point, I am wondering if you or anyone you know who still has Vista to try, and using your same provider, is their Vista still working? ..and what are their settings?

All logical questions in order to narrow down and rule out causes and answers

Which reminds me, you never did answer my question:
Was your WinMail fully working on Win10? ..and then did it stop working all the sudden right after you did a manual update (or an automatic update) ...is that when WinMail stopped working?
..or did it just stop working all on it's own when No Updates whatsoever were done?
Or something else...? ..Details matter in order to narrow it down, and I get the feeling you're missing telling me something.

Let us know how you make out!
endeavor,

Outgoing Mail (SMTP) 465 is the answer for Comcast......for now.

You MUST check This server requires a secure connection (SSL) for Outgoing Mail (SMTP)
 

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endeavor

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Until a few hours ago, I've been receiving e-mails without a single glitch. I've ...
Good job tmthywynn8 explaining details.
fwiw, a side note, you did not need to delete the WinMail HKCU as it only contains non-account info as explained in the post 1 spoilers, and I tell everyone to back that up on a working setup for when they do a new fresh OS install, then merging of your previous automatically sets those particular personal settings up again so you don't have to do that from scratch.

It's the message store folder alone that contains all account information, etc, and I tell everyone to make a backup of that too, while it's working! ..then when needed, it saves many hours of time and prevents lost emails, when you can delete the current and put your backup in its place.
A backup of the WinMail HKCU AND the message store folder, is PRICELESS, to solving problems in seconds, rather than days.

Everyone should have them saved ahead of time !!!

Anyway, to your specific problem, if you are positive! that no WU happened, or, that you did not pick up malware where both could take effect after a reboot, or in the interim a change in your router, modem, or ISP, or GMAIL servers ...these are the things that seem likely to narrow it down to the cause. An OS partition image restore could clear up the local answer.

After reading one of my Gmail accounts using the information found here,
..is that what you used for Gmail before? ..iow, don't forget for those who set Gmail up for POP instead of your link given for IMAP

Seeing that Winmail was previously working, and that starting fresh made no difference,
Well you didn't start fresh really. A fresh OS install is fresh, or an OS partition image restore is also fresh in that sense ...a Restore of only the Backup/Restore procedures is only fresh in the sense of all WinMail local, but not problems elsewhere in the OS ...you see my point.
OT, but what I do at least once a month or anytime I make major install changes, is I make a complete partition backups of my OS partitions while it's working perfectly. I do that for all my OS's. So if a software install or whatever problem arises, it takes me just a few minutes to complete OS restore it right back to that working moment. That answers all questions I could have of as to a cause and effect across the board.
Besides that and on top of that I always have the WinMail HKCU saved, and I also can pull my message store folder out of that backup if I don't want to restore my whole OS. I rarely have any problems though, and I never do a WU unless I create a new C:\ OS partition backup first, which a restore of that is the Ultimate protection for pretty much everything that could happen, locally anyway.

However back to you, the facts are, you say your Comcast account fully works? ..but your GMAIL does not? ..if so, logically seems to me the problem must with GMAIL downstream, either local settings (but why changed) ..or hopefully just an isolated temporary downstream occurrence; or smaller chance GMAIL just happen to change their settings requirements at that particular point in time.
 
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endeavor

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Outgoing Mail (SMTP) 465 is the answer for Comcast......for now.

You MUST check This server requires a secure connection (SSL) for Outgoing Mail (SMTP)
I am glad those links info helped, I see they had that exact info in their screenshot.
My settings are the opposite, and so yes we know that EVERYONE needs to check with and follow their OWN particular Mail Server setup instructions given for all these individual Account settings.

One final note for everyone, and I've now put this in the spoiler notes as well, is don't mistake Send/Receive errors specifically related to not having your Accounts> Properties> Server & Advanced tabs not filled in properly! with Message Store Corruption Send/Receive errors ..of course these Account setup errors are a different issue!
We know that Everyone needs to check with and follow their Own particular Mail Server setup instructions given for these settings when you first fill them out, and each company whether it be Comcast, Yahoo, Gmail, etc ..gives out these instructions and each seems to be different in one way or another, and whether you use IMAP or POP.
 
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Final update: Well, that's a bust. It's definitely a computer-specific issue, as I just reinstated Winmail on a cheap tablet that I primarily use for testing, and imported the same two .iaf files that I used for testing, and it worked without a hitch. Grrr. They both ran the same build of windows, except one was 32-bit and the other 64. Both are on the same network, with the same DNS used. I've cleared the DNS resolver cache before trying on both machines, and it's really annoying that it's not working as I think it should. And no, copying over the folder/registry key didn't work.

I am not running a partition restore because I'm too stubborn -- there's no way I'm doing something that drastic just for an e-mail program. It's definitely not going to get its way by throwing a tantrum, and yes, I know how ridiculous that sounds -- arguing with a nonsentient program, but it's not outwitting me I can tell you that. [Edit: Windows = 1; me = 0. Not sure what's going on, but there's probably some esoteric setting toggled somewhere.]

Next steps? Unfortunately running the traffic through Fiddler was not possible, as even though the proxy settings work for IE, the traffic was not being rerouted to Fiddler when sending/receiving mail -- whether through the rejected domains of mail.aol.com, mail.gmail.com, smtp.aol.com, and smtp.gmail.com, or through the working Comcast domains. I installed Thunderbird to see if it was a system-wide issue, and it's not. Using another user account/profile on the system, I reinstated Windows Mail, and the same problem persists. Disabled Windows Firewall and Windows Defender, and still no change. I also ran SFC and DISM to repair any corrupted files, and still nothing. The last thing I've tried is an install of Windows Live Mail (through Microsoft Essentials 2012 from archive.org), as it runs through almost the same path as Winmail does, but the same error occurred with the same level of scant information.

After enabling IMAP logging under the Troubleshooting section (Tools>Options>Advanced>Maintenance), I've determined that the underlying issue is the Microsoft Unified Security Protocol Provider, i.e., SCHANNEL, but a solution isn't found yet. This thread seemed promising, but unfortunately the digital signature wasn't my issue. Here's the relevant log fragment with the timestamps removed:
[db] Connecting to 'imap.gmail.com' on port 993.
[db] OnNotify: asOld = 0, asNew = 2, ae = 0
[db] srv_name = "imap.gmail.com" srv_addr = xxx.xxx.xxx.xxx:993
[db] OnNotify: asOld = 2, asNew = 3, ae = 1
[db] OnNotify: asOld = 3, asNew = 4, ae = 0
[db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
[db] OnNotify: asOld = 4, asNew = 6, ae = 2
[db] OnNotify: asOld = 6, asNew = 6, ae = 4
[db] Connection to 'imap.gmail.com' closed.
[db] OnNotify: asOld = 6, asNew = 1, ae = 5
[db] Connecting to 'imap.gmail.com' on port 993.
[db] OnNotify: asOld = 1, asNew = 4, ae = 0
[db] Connection to 'imap.gmail.com' closed.
[db] OnNotify: asOld = 4, asNew = 0, ae = 5
[db] ERROR: "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.", hr=800ccc0f

Honestly, I should just stop spending all this effort and give in to a simple partition restore, but I've the time, and, for the moment, and curious enough to try and find the root of the problem. I'm sure in due time I'll just call it a day, but at least I know have a specific starting point other than just a Windows Mail error. For the general end user though, my issue has nothing to do with Windows Mail as reinstated by your well-laidout guide, so I will stop spamming this thread with a me-specific issue. Thanks for your time and consideration, endeavor. While we didn't get anywhere, it's amazing how much effort you put into helping complete strangers across the interwebs.

[Edit: Leaving the last paragraph here so that the subsequent posts will make sense.]By the way Endeavor, not that I need it as I'm advanced enough to know where to go and what to do, but can you make a text equivalent of which options to check in Folder Options (post 1), and how to change ap defaults (post 2)? Would be useful for people who can't see screenshots like me, but may be useful for other people in other scenarios as well.
 
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endeavor

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...and imported the same two .iaf files that I used for testing, and it worked without a hitch.
You are not following the true WM Backup/Restore procedure then if you are using .iaf files, we don't want to mix one restore method on top of the other afterwards possibly cause mixing. As laid out in the B/R procedure, simply restoring a working message store folder is enough as it contains all properly working accounts, and much more, etc, and so if also doing a restore of an .iaf afterwards of a possibly incorrect, or not working setup, or slightly different, can cause mixing of account info, and further complicate the issue. If it's identical then no problem but why bother! ..instead it's recommended to do a message restore method, and then type in your password as indicated in the procedures.

By the way Endeavor, not that I need it as I'm advanced enough to know where to go and what to do, but can you make a text equivalent of which options to check in Folder Options (post 1), and how to change ap defaults (post 2)? Would be useful for people who can't see screenshots like me, but may be useful for other people in other scenarios as well
What do you mean you can't see screenshots, why not?

That's unacceptable! imho ...fix/change it <g>

Can you click and see within each of the Spoilers at all the written text? ..or is it just screenshots?

Who else can't see screenshots? ..or open Spoilers?

The Tutorial is getting Too Long as it is darn it, and I'd prefer not make a separate notes for screenshots - screenshots (pictures) speak a thousand words.

Everyone must be able to see screenshots, and we need to make this right one way or the other!
 
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What do you mean you can't see screenshots, why not?

Ah. Sorry I haven't made it clear. I can't see the screenshots because I'm blind and have no useful visual acuity to speak of. So for your screenshots, which are nicely named by the way, I hear "graphicFolderOptionsSet.jpg" and "graphic SetDefault.jpg" (love the camelCasing by the way).

Not sure how to effectively communicate the above screenshots with words, but maybe we can expand the text given for the spoilers? Honestly though, since we can't have alt text for the images, it's not all that important in the grand scheme of things (I looked). Unless, of course, you wanted to rename the images, but I don't know how feasible that is to do.

If you wanted to expand the spoiler text, the first one could read, "Screenshot of Folder Options settings with Show hidden files, folders, and drives on, Hide extensions for known file types off, and Hide protected operating system files (Recommended) off", but that's a big mouthfull and rather unwieldy. The second one is a little easier, "Set WinMail Default Mail Client under Settings, Apps, Default apps, Email", but none of them are anywhere near elegant.
 

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endeavor

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Ah. Sorry I haven't made it clear. I can't see the screenshots because I'm blind and have no useful visual acuity to speak of
Oh heck, darn, shoot, I'm sorry I did not expect that was to be the answer.
Gosh, you really really do very well then and I would not have known at all ! ..and so well done with that!

I was actually thinking this the other day, I wish for those who can't see well, that their third eye (pineal gland) would open and that they could at least see everything in pure energy.

Well I'm glad you like the camelCasing at least.
I never ever thought about anyone not reading the words with their eyes on my posts, gosh....

Unless, of course, you wanted to rename the images, but I don't know how feasible that is to do.
Well that would be too much wording even for an attached Screenshot name 'file' length, and I would especially never do it to attachments since besides it would start those counters at Zero again, and I did that once to most of them and lost their counts, and I'll not do it again; I like to keep a running count anyway.

If you need any help with identifying Reading anything tmthywynn8, just PM me, and I will try to help where I can. Normally I do not do help via PM but of course your eyesight is different; otherwise post your tech questions on the group since it helps all members.

God, you do really so well I can tell just by all the things you said in your posts, impressive it is! I noticed you even clicked the Thanks button on my Post #2 yesterday ..heck, you can't even see and you found that button, and I REALLY APPRECIATED that, and come to find out today you are blind.. Heck, most people that CAN see it don't even bother to click that Thanks button, grrrrrrr (smile)
So I just put a Thanks click on all your posts to express my appreciation, and for your tenacity to tackle computer tech.

fyi, my post here was edited compared to the one you received in your email notifications (if you have it turned on anyway)
 
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Thanks, endeavor. Honestly being blind has nothing to do with anything, hence me not bringing it up until I inquired about the screenshots. It's not really for my sake either, as the first thing I do on a fresh install of windows, besides removing UAC (the horror), is to change the folder's view to show me everything Microsoft thinks it should hide for user-friendliness, but I Like my file extensions and supposed hidden files, thank you very much. As far as the screenshot for making Winmail the default, a text description is not really needed since Windows does pop up a thing about making Windows Mail the default opener for some extensions (I think), though doesn't link to the settings which is rather dumb.

Your guide has been quite detailed, and I refer back to it from time to time as the definitive guide that's constantly updated with the current state of Windows chicanery.
 

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If you are positive! that no WU happened, or, that you did not pick up malware where both could take effect after a reboot, or in the interim a change in your router, modem, or ISP, or GMAIL servers ...these are the things that seem likely to narrow it down to the cause.

Well, I can definitely say that I am dumb as a post (is that the right phrase?). I went through all the stuff in #575, but didn't think of the obvious -- an update to a program being the culprit. Apparently Internet Download manager version 6.35 Build 9 broke things, so build ten simply said "[f]ixed a critical bug" in the change log. After updating to said build, things are once again working. Honestly, when will I learn to not overlook the simplest of solutions?

I'm a creature of habit, so thanks to endeavor a great deal for enabling me to continue to use Windows Mail until I can no longer do so. I really should switch to something else one of these days, but there's nothing that beats the speed and simplicity of Winmail without being a bigger resource hog.
 

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endeavor

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..an update to a program being the culprit. Apparently Internet Download manager version 6.35 Build 9 broke things,
I'm glad you got it working, even though it's hard to see how IDM was the cause unless it was somehow grabbing/interrupting the logon process at gmail. I'm a long time user of IDM as well, and I just don't see it, but I can't say 100% though ...fwiw, I'm actually still using b9 and haven't bothered update to b10 yet, and have no problems with b9 or IDM ever affecting WinMail in any way.
Anyway that's all OT and too vague to discuss here, so let's not.

I am just happy you got WM working, and so good job.



..Next Day Edit:
FWIW, while using IDM, I looked, and saw I'm actually using b8 and not b9, and so just for accuracy sake thought I'd mention that as a fyi; also though I use POP and you use IMAP if that even would have mattered.. I guess for yourself if you Really wanted to know for sure, if you Uninstalled b10 and went backwards and installed b9 again - and WM had that problem once again, and then you updated to b10 and then it worked okay, well, then it would be hard to deny that focus.
 
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Ex_Brit

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Guys I have Win10 Pro 1909 (newly upgraded from Win7) & have got as far as line 12 and am confused as to what to do next. @Endeavour any ideas? (It doesn't work thus far)
 
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endeavor

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Guys I have Win10 Pro 1909 (newly upgraded from Win7) & have got as far as line 12 and am confused as to what to do next.
You're going to v1909, so you should not be on Step 12, but instead followed Step 11 and next gone to and executed Post 2 next.
Did you not read Step 11 in its big bold red letters and the underlined text?

11. For Win10 v1709+ / Sever2019+ users only, continue to Post #2 to finish before opening WinMail; otherwise go to step 12
(
anywhere in the tutorial that there's a + after a version number, indicates it also includes all versions beyond that one)

I have meticulously and laboriously detailed and worded every single step, there are no shortcuts here, please take the time to read and understand it. It's easy for advanced users; otherwise do not attempt.

Also, you say you are coming from Windows 7 as an upgrade, then First, as with any major upgrade with Win10 versions now, Make Darn Sure You Have First Read and Understand the Backup/Restore Spoiler First, AND the Timeline note: 7/2019 - and Have The Backups Saved First! ..or, do not proceed with the upgrade, or except the consequences.
..If you did not make a Backup, you will most likely lose all your emails and account info during the upgrade, and so make sure you have a Full Backup of your message store folder and WinMail HKCU as outlined in the B/R spoiler, so that you can easily and quickly Restore them after the 1909 upgrade and be whole again!

All this is meticulously explained, please read and understand first, before proceeding, please, and thank you.
 
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Ex_Brit

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Sorry, I thought it only worked for the stated lower version. My bad. I was all tired and confused anyway as the upgrade took me ages to complete..
OK I will do as you instructed and thanks for everything.
 

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endeavor

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I thought it only worked for the stated lower version.
As it says in a few places though:
(anywhere in the tutorial that there's a + after a version number, indicates it also includes all versions beyond that one)

Understand the tutorial (especially within the spoilers) is jam packed with information, it's a must read, and to be understood, Before, attempting the latest Win10 upgrades - there's no way around it.
Again to reiterate, if you had a previous fully working WinMail setup installed, it's IMPERATIVE one makes a Backup/Restore of WinMail (as outlined) Before you proceed.
 

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Ex_Brit

Older - But No Wiser
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I've got it working now, thanks everyone and especially Endeavor for all the hard work.
Is there any way of stopping Windows insisting on verifying user name and password for every account?
I have 8 email accounts and simply imported the .iaf files backed up in my document folders.
It will mean that I have to a "Forgot Password" routine for all of them as I can't remember what the passwords are/were.
 

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    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
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    Hard Drives
    2 X 500gb SATA
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    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
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    Using non-RAID on purpose as I find it too fussy and temperamental.

endeavor

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Is there any way of stopping Windows insisting on verifying user name and password for every account?
When using the Backup/Restore Procedures methods, you will have to enter in those passwords. As it says and I'll copy/paste quote:
..snip..
*The only thing you'll have to do is re-enter the password of your mail and news servers in the Accounts> Properties> Server tab password slots for it (or instead when you first connect to your mail server will prompt you for it to enter, and then checkmark the remember box) ..You should know what your servers name/pass are anyway (have them saved in txt file somewhere)
I too have 7 local accounts, not to mention numerous newsgroups, and having those name/pass saved in a text file, it's just a matter of copy/paste for each account to enter them in. I think it's good security anyway.
I do not like to tell people to use .iaf files simply because I want to make sure that no mixing of account information happens to mess things up; let's say if accounts info has changed since their last Message Store backup, compared to the time they created those .iaf files, then what happens then.

It's the name/pass only that's left out in a Restore of message store backup; everything else (all other account info) is contained within the restore of the backup.
 
Last edited:

My Computer

System One

  • OS
    Vista/Win7/Win8/Win10 (x86/x64)
    System Manufacturer/Model
    ..all towers built from scratch
    CPU
    i7's
    Other Info
    ..including W98SE/WXP
    No VM's ..all OS's are live

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