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How to fix black screen driver problem


New Member
Hey there I've just got windows 8.1 pro 64 bit. I have been having a problem where the laptop will have a black screen and run without a display. I used an HDMI to plug it into an external (TV) display and it showed up fine. In this state i found an answer online saying boot in safe mode, disable my display and monitor drivers, and reboot, which i have done. This allowed me to see the display. However i'm now using some basic windows display driver that doesnt allow me to change my resolution. My display looks really ugly and blurred. I've tried reinstalling windows (same issue) and installing the latest drivers (leads back to black screen).

How can i fix this problem? I think i need a display driver but im not sure which one to get as they all seem to give a black screen.

Im using a dell Vostro 3550

My Computer

System One

  • OS
    Windows 8.1 Pro 64 bit