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How to debug BSOD on W8 caused by ntoskrnl or ntfs.sys :(


Posts
8
#1
Hi guys,

my desktop was perfectly fine a week ago and suddenly I got a BSOD or two per day (4 to 5 hours using my computer).
All that I can remember is that I upgraded my GC driver 2 days before that and did some trick I didn't understand in the registry to help Battlefield 4 loading facter. I don't think it's related but who knows...

Please find attached a perfmon output, SysnativeFileCollectionApp and 2 dumps from today and yesterday.
The first one was without driver verifier and the second was with it. I guess it should help somehow.
I'm very interesting in learning how you could debug this so, don't hesitate to share your knowledge.

To me, these 2 dumps seems really different and I can't get what could provoke this, unless it is a hardware default which I really hope not...

Thanks a lot in advance, I will keep diging on google on my side.

Regards,

View attachment 53815
View attachment 53816
View attachment 53817
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop

softwaremaniac

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#2

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
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    Philips Brilliance BDM4065UC
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    Hard Drives
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    Internal HDD: WD Black 1TB
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    1x1TB Seagate Freeagent drive
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    Silverstone Kublai KL04
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Posts
8
#3
Thank you.
So here is the screenshot of HD tune :
View attachment 53847

and the output of chkdsk :
View attachment 53849

I launched that chkdks during the night, and had a bluescreen at 3 am.
Then 2 at 6pm (not only ntfs it seems).
Here it is :
View attachment 53848

I tried a sfc /scannow but it did a bsod at 40% (the first one at 18pm), I will try to launch it again.

Do you think my SSD is damaged?

It seems to be worse and worse, after my second try of sfc, I got 3 bsod :
View attachment 53851
 
Last edited:

My Computer

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    Windows 8
    Computer type
    PC/Desktop

softwaremaniac

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#4
Not necessarrily, but your windows files could be. Please retry SFC and the SSD utility(I don't know the brand of your SSD drive).
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
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    Avast 10.0
Posts
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#5
Nothing to do, I have a bluescreen as soon as I try to execute sfc. My SSD is a Samsung 840, the SSD utility doesn't say much except for that firmware I updated.
I'm desperate, I tried to re-install Windows and got a bluescreen before the access to the interface...
 

My Computer

System One

  • OS
    Windows 8
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    PC/Desktop

softwaremaniac

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#6

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
8
#7
Well, since W7, or Vista maybe, you end up on an interface with your mouse available when you boot on the dvd. I barelly see it and poof a bsod !
I have two hdd to test with.
I will test my RAM too, already did with the Windows tools but I will give it a try with Memtest.
I'll keep you informed. Thanks for your help.
 

My Computer

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  • OS
    Windows 8
    Computer type
    PC/Desktop

softwaremaniac

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#8
aha, I see now. Is your installation DVD okay? Make sure you test EACH OF THE RAM STICKS SEPARATELY!(If you have several of them) Sorry for the caps.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
8
#9
I just got a new BSOD during "Getting files ready for installation" while installing Windows on my SSD.
I tried on one of my HDD and got "Windows cannot install required files, the file may be corrupt or missing". Well, I'm cursed. :D
Guess that dvd is corrupted then...


I did not test my RAM yet, I don't have any OS right now anyway so... I'll try to fix that before unless it is the reason why I can't install Windows.
 

My Computer

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    Windows 8
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softwaremaniac

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#10
Try another one and test your RAM using a method described on the link I provided.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
8
#11
Well, I do not have another one so I'm installing a linux to be able to run some tests...
I will launch a memtest during the night and will update this thread tomorrow.
Thanks for your help. :)
 

My Computer

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  • OS
    Windows 8
    Computer type
    PC/Desktop
Posts
8
#12
Here are some news :

I installed a new Windows and ran it at noon yesterday. No bsod so far but I did a first memtest with my 2 ram sticks to start and here is the result after one hour :
Visionneuse images - Noelshack

Well, I will contact my provider and test each stick in the meantime.
Thanks !
 

My Computer

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    Windows 8
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#13
Your RAM has errors. Please replace it.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
8
#14
Hey,

I did replace my RAM with 2x2Go Corsair, Memtest is OK after 10 hours so that's great.
Bsod are gone but I still have random crash (after 10 minutes or after 4 hours) on every games I'm playing. The crash won't only close the game, it will also crash every applications on background such as Firefox or Thunderbird... I got some freezes on youtube video also.
Moreover, sometimes I can hear a "crick" sound coming from my computer when I open a video, a new folder, launch a game... It can't be the drive cause it's a SSD so... What could it be?

I have the feeling that all this stuff is related to my problem but I can't be sure and I really don't know what is the composant which is failing. Could it be the power supply? This sound may be an electri arc, I don't know. :(
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop

softwaremaniac

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#15

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

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