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How do I determine cause of computer Freeze?


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My wife's computer is just a few days old. It's a home built machine on an Asus P8H61 mb, with intel i3-2100, 4MB of Corsair ram, and a new 120GB SSD. I have Win 8.1 x64, Office 2013, and Malwarebytes installed (and a few other apple phone support products) - that's about it.

It ran fine all weekend, this morning it was "frozen". None of the apps would open. I could cntrl+Alt+del and get to Task Manger but it would not open.

Oddly, I could switch Users to my account (admin) and access all of the apps, everything worked, resource manger, event viewer, etc. Under Admin account CPU, Memory, Disk activity were normal (0 - 4%).

So it was just wife's account (standard user) that was frozen. I rebooted, ran DISM and SFC and nothing wrong was reported.

How can I determine why it froze? If it happens again, what do I look for?

My Computer

System One

  • OS
    Computer type
    System Manufacturer/Model
    HTPC: Custom built
    intel i5-2400
    Gigabyte GA-Z68MX-DS2H
    16GB Corsair DDR3-1600
    Graphics Card(s)
    on-board HD3000
    Sound Card
    Monitor(s) Displays
    Samsung 32" LED
    Hard Drives
    eight HGTS Deskstar NAS, 3TB
    seven WD Red NAS, 3TB
    one Seagate ES.2, 1TB
    one 64GB SSD
    Corsair 750W
    Li-Lian case with SuperMicro hotswap backplane
    Case 4 6" fans, stock CPU cooler
    Other Info
    Two 3-Ware (LSI) model 9650SE-8LPML RAID cards.

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