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Solved High CPU Usage by ntoskrnl.exe


lalnar

New Member
Posts
8
#1
I have a Lenovo Y580 and have been experiencing high CPU usage by the system process. I used Process Explorer and found that ntoskrnl.exe was the cause. The laptop occasionally freezes up and crashes to a DPC Watchdog Violation BSOD as well. I'm not sure how to go about troubleshooting this problem so any help would be appreciated.


Here are the .dmp files from the last few days.
View attachment 52774

Update:

Here's the most recent dmp file.
View attachment 52903
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64 bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
ntoskrnl.exe is the kernel (core) of the Windows operating system. As such, if it were to blame, you'd be experiencing more problems than just the occasional BSOD. The ntoskrnl.exe file (along with many others, is a protected operating system file - so it's much, much less likely to get corrupted than other files.

In most cases this sort of error is caused by another driver writing to a memory space that is owned by ntoskrnl.exe. When ntoskrnl.exe sees unexpected stuff in it's memory space, it panics and throws up a BSOD.

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):
Eight Forums: http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html
Ten Forums: Solved BSOD - Posting Instructions

This looks to be a hardware or compatibility problem with your video card. To be sure, please run Driver Verifier according to these directions: Driver Verifier Settings

Also, please do the following (to help rule out the video drivers):
- download a fresh copy of the latest, Win8.1 compatible video drivers from the manufacturer's website
- uninstall your current video drivers
- install the freshly downloaded video drivers
- monitor for further BSOD's

If this doesn't stop the BSOD's, then please run these free hardware diagnostics (start with the video tests - but please complete each of the 7 sets of tests): Hardware Diagnostics

Please remove the Logitech GamePanel software as it has been known to cause problems with Windows systems. Feel free to reinstall the latest, Win8.1 compatible version once the system has been stabilized.

Please update your Bluetooth software to the latest, Win8.1 compatible version. Win8 bluetooth drivers often have BSOD problems in Win8.1

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Oct 22 21:24:48.731 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102214-51953-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]3 days 6:30:36.515[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1d69b3 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_nvlddmkm+1d69b3[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN90WW(V8.01)
  BIOS Release Date             10/11/2012
  Manufacturer                  LENOVO
  Product Name                  20132
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Oct 19 14:53:40.991 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101914-21125-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:10:04.774[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1d69b3 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_nvlddmkm+1d69b3[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN90WW(V8.01)
  BIOS Release Date             10/11/2012
  Manufacturer                  LENOVO
  Product Name                  20132
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct 16 23:09:24.278 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101614-22484-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:12:38.063[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1b6b43 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_nvlddmkm+1b6b43[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN90WW(V8.01)
  BIOS Release Date             10/11/2012
  Manufacturer                  LENOVO
  Product Name                  20132
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct 16 22:56:11.308 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101614-29578-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 2:09:16.093[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+1b6977 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_nvlddmkm+1b6977[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN90WW(V8.01)
  BIOS Release Date             10/11/2012
  Manufacturer                  LENOVO
  Product Name                  20132
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct 16 01:15:54.639 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\101614-27078-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]1 days 0:28:25.422[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+4f0c56 )[/B]
BugCheck [B]133, {0, 501, 500, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_nvlddmkm+4f0c56[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  5DCN90WW(V8.01)
  BIOS Release Date             10/11/2012
  Manufacturer                  LENOVO
  Product Name                  20132
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Oct 22 21:24:48.731 2014 (UTC - 4:00)**************************
[COLOR=RED][B]LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)[/B][/COLOR]
[COLOR=RED][B]LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)[/B][/COLOR]
LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
rikvm_3A60B698.sys          Mon May 14 03:49:40 2012 (4FB0B914)
AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
jmcr.sys                    Wed Jun 13 02:14:27 2012 (4FD82FC3)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
RTKVHD64.sys                Tue Jul 10 06:25:21 2012 (4FFC0311)
btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
[DEL]dump_iaStorA.sys            Thu Aug 16 16:32:56 2012 (502D58F8)
[/DEL]SynTP.sys                   Mon Sep 17 18:53:08 2012 (5057A9D4)
Smb_driver_Intel.sys        Mon Sep 17 18:53:54 2012 (5057AA02)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
btwavdt.sys                 Thu Oct  4 17:00:05 2012 (506DF8D5)
btwaudio.sys                Thu Oct  4 17:01:50 2012 (506DF93E)
btwrchid.sys                Thu Oct  4 17:02:35 2012 (506DF96B)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
ladfGSCamd64.sys            Mon Apr 15 14:39:12 2013 (516C4950)
ladfGSRamd64.sys            Mon Apr 15 14:39:15 2013 (516C4953)
bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)


point64.sys                 Thu Dec 12 08:16:17 2013 (52A9B721)
dc3d.sys                    Thu Dec 12 08:16:35 2013 (52A9B733)
NETwew00.sys                Tue Feb 25 08:04:56 2014 (530C94F8)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
igdkmd64.sys                Thu Sep 11 18:53:52 2014 (54122800)
nvlddmkm.sys                Sat Sep 13 15:59:50 2014 (5414A236)
nvpciflt.sys                Sat Sep 13 16:02:34 2014 (5414A2DA)
[/font]
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
rikvm_3A60B698.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=XHCIPort.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys
http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Your UEFI/BIOS dates from 2012. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.

This device needs to have drivers installed:
Generic USB Hub USB\VID_8086&PID_1111\1&30D1A4CF&0&0001 This device is not working properly because Windows cannot load the drivers required for this device.
It's most likely an Intel® Intersil PRISM 2.5 (PRO Wireless 2011B) device

Riva Tuner and MSI Afterburner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

lalnar

New Member
Posts
8
#5
I can't seem to find a BIOS update anywhere for my specific laptop. It seems other people are having the same problem I'm having and can't find any updates besides one for Windows 7. Any suggestions?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
The BIOS update isn't labelled correctly (IMO). The BIOS on your computer appears older than the BIOS's on the Lenovo website, but it has a later version number. The driver on the Lenovo site has a later release date. Don't try it, as it's possible to damage the motherboard if you flash using an incorrect BIOS.

The Intel® Intersil PRISM 2.5 (PRO Wireless 2011B) is no longer supported by Intel, so there aren't any drivers that have been released for Win8.1. Again, there's a bit of confusion on the Lenovo site and they state that the wireless drivers are available inside of Windows (try checking Windows Update for more recent wireless drivers).

Download and install the Windows 8.1 compatible Intel and nVidia video drivers from the Lenovo website. They're easy to find if you select the 8.1 option in the OS dropdown box on the download page.

If the system is still BSOD'ing, please zip up and upload the contents of C:\Windows\Minidump. You may have to copy it to your desktop in order to zip it up.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

lalnar

New Member
Posts
8
#7
Alright, so I've been trying a few of the things you've suggested and have had no luck so far. I'll list the things I've tried recently:

-completely unistalled nvidia drivers and software and reinstalled an earlier version, computer froze up with high cpu usage by system
-installed latest nvidia drivers, still froze up but now went to a BSOD (DPC_WATCHDOG_VIOLATION)
-installed latest drivers from Intel, this included a graphics driver and wireless drivers, still getting BSODs
-looked for the Intel / Intersil PRISM drivers stated above, couldn't find anything

I guess I'm not sure what else to do. I know you said the BIOS update may have been labelled incorrectly, but do you think just downgrading to Windows 7 and installing the new BIOS may solve the issue?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#8
It's your call on whether to downgrade to Win7 or not.

Here's some suggestions on how to do a clean install of Win7: Canned Speeches
If you want to try that, it should be more stable than the Win8/8.1 installation.
In the event of a hardware problem, the problem will still be there after a clean install - so that will help to diagnose it.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

lalnar

New Member
Posts
8
#9
Ok, I thought I should update this post since it's been a couple weeks. I installed Windows 7 and completely updated all my drivers. Then I went to update my BIOS only to find out it was indeed labelled incorrectly. Still, I waited a few days to see if the BSODs persisted and lo and behold, more crashing. This time the error message was an irql not less or equal error which traced back to my nvidia driver. At this point I'm thinking I might just have faulty hardware. One interesting thing I found however was that I only crashed while plugged into the AC adapter. I'm not sure if this is relevant but maybe my GPU isn't receiving a steady supply of power?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#10
I'm thinking that it's a problem with the video card also.
It's possible that the AC adapter is causing this, but to check it out you'll have to try another AC adapter

Have you been monitoring the temps of the system? Try this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
Let us know the results of the temps just before the next crash.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

lalnar

New Member
Posts
8
#11
Temps look good before the crashes. It's a laptop so it runs a bit hot but nothing went over 65 C before the crahses. If it is a problem with my GPU how would I go about fixing it? I know that the video card is on the motherboard itself so I would I have to replace the entire thing?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#12
From what I was able to find, the GPU is soldered to the motherboard on your laptop (the Lenovo Y580).
As such, you'll have to replace the motherboard in order to replace the GPU.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

lalnar

New Member
Posts
8
#13
Alright, luckily I didn't have to replace the motherboard. I found a relatively easy fix which and haven't crashed in about a week or so. Using MSI Afterburner I was able to lock the clock speeds of my GPU to the 3D clocks. Before launching a game I just run Afterburner for a minute or so and then boot up a game. I'm not sure if my GPU couldn't throttle itself to full speed or what it was, but if I manually set the clock speeds it doesn't crash. Thanks for all the help, I really appreciate it.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#14
"Nothing succeeds like success" :0)
I'm glad that you found a fix for it.
Thanks for letting us know!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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