What's new

Help With Remote Desktop Between Office and Home PCs.

lostindigital

New Member
Hi, I have three Win 8 PCs at my office and a Win 7 Pro PC at home. Does anyone have a clear set of instructions for how I can set up remotes access so I can work on my office PCs from home? These are all my PCs too, not a company I work for. Many thanks all.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

broe23

Retired from the grind
VIP Member
Pro User
Download and install Teamviewer.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

HippsieGypsie

It's Gururrrrrr8!

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

lostindigital

New Member
Thanks Broe23b but Team Viewer's too expensive, at $600 - $2,500 for the moment. I also agree with Hippsie, MS has designed their Remote desktop to work perfectly with Windows. I'll try that but I wasn't sure about port designation from something I read. Apparently that's a little tricky.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

HippsieGypsie

It's Gururrrrrr8!
Wow! That is expensive!

I'm sure someone will come along to help. Just ask away to keep the thread going.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

pparks1

New Member
VIP Member
Guru
You need 8 pro at work to get remote desktop option.

If you need free, you could try something like tight vnc.

So you have a VPN into the office already.
 

My Computer

System One

  • OS
    Windows 7
    System Manufacturer/Model
    Self-Built in July 2009
    CPU
    Intel Q9550 2.83Ghz OC'd to 3.40Ghz
    Motherboard
    Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
    Memory
    8GB G.Skill PI DDR2-800, 4-4-4-12 timings
    Graphics Card(s)
    EVGA 1280MB Nvidia GeForce GTX570
    Sound Card
    Realtek ALC899A 8 channel onboard audio
    Monitor(s) Displays
    23" Acer x233H
    Screen Resolution
    1920x1080
    Hard Drives
    Intel X25-M 80GB Gen 2 SSD
    Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
    PSU
    Corsair 620HX modular
    Case
    Antec P182
    Cooling
    stock
    Keyboard
    ABS M1 Mechanical
    Mouse
    Logitech G9 Laser Mouse
    Internet Speed
    15/2 cable modem
    Other Info
    Windows and Linux enthusiast. Logitech G35 Headset.

lostindigital

New Member
Hi Guys, I'm almost there but just need a little more feedback and help. I'm sitting here at the work Win 8 Pro PC to allow RDC. When I look at the computer name, I see three things (I've substituted the real names): Computer Name - John, Full Computer Name - John.smith.local, and the Domain - smith.local. And I also have the IP Address.

When I try and remote in from my home Win 7 Ultimate PC, what do I type in for the Computer name and Username? I'm somewhat stumped.

An hour ago I tried typing in the IP address of the work PC from my home PC and couldn't make a connection. I'm missing something here.

Thanks to anyone who can help me solve this.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

HippsieGypsie

It's Gururrrrrr8!
Hi there glad to see you're making progress. :)

Is it allowing it to wake it if it's sleeping? If not, that setting would be in your Network adapters. Ethernet controller or wireless adapter, whatever you're using.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

lostindigital

New Member
Hi Hippsie, sleep mode has been turned off.

Hmmm, ?? I'm still stumped. I might have to bite the bullet and get the local IT company out to take a look with me.

I'm installing Spiceworks to help me map and identify all the hardware on our network. Then I might be able to start unraveling.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

adamf

Banned
TeamViewer is free for non commercial use but anyway...

You can put in the computer name or the ip. However unless you are on the same network the system will not be able to map your computer name (John) to the ip address 123.456.789.012 (or whatever) unless you add a mapping in your host file (which is found in C:\Windows\System32\Drivers\etc\hosts) You can update this using notepad as administrator.

To start with try the following - from a command prompt try pinging the pc - I made up the IP address - you will probably see something like this:

PS C:\Windows\system32> ping john
Ping request could not find host john. Please check the name and try again.
PS C:\Windows\system32> ping 192.168.1.82
Pinging 192.168.1.82 with 32 bytes of data:
Reply from 192.168.1.82: bytes=32 time<1ms TTL=64
Reply from 192.168.1.82: bytes=32 time=1ms TTL=64
Reply from 192.168.1.82: bytes=32 time<1ms TTL=64
Reply from 192.168.1.82: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.82:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms


Let us know how that goes. Once you can ping it you can use RDP. If you can't ping it it could be asleep (as HypsieGypsie said) or the route could be blocked. Lets try that first.

Incidentally I normally use the IP - it should tell you if it can't connect. Something like this - note I can't connect to this computer but can ping it as it is a linux machine not supporting RDP. It is only an example :)
 

Attachments

  • Capture.PNG
    Capture.PNG
    43.7 KB · Views: 15

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender

lostindigital

New Member
Hi Adam, the "unable to connect" window screenshot is exactly what I got when at home. I'll head back there and try to ping this work PC from there. Many thanks.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

lostindigital

New Member
Hi Adam, the ping result said Destination Host unreachable, several times. I used the IP address.
Packets: sent = 4, Received = 4, Lost = 0.

Cheers.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

adamf

Banned
So you can ping the IP from home OK? What happens if you try to use RDP using that same IP?

And is that IP the external IP of the computer at work or is it the router? You may need to look at this Allow Remote Desktop connections from outside your home network

I've only used RDP on the same network but that guide looks fairly easy to follow (I hope).
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender

lostindigital

New Member
No, the ping didn't work. Destination host was unreachable. No joy.

The external IP was the computer, not the router. I need to identify the router's IP tomorrow.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

lostindigital

New Member
Hi Adam, thanks for your assistance. I had an IT guy come look at the setup and he though the issues might lie somewhere within the registry that's preventing a connection. So we decided to reinstall Windows to this PC, creating a new user profile and workgroup network connection. I've done that this week but not tried a remote connection yet. I will tonight. Right now I'm having trouble deleting some previously created folders from the previous profile and server. Cheers.
 

My Computer

System One

  • OS
    Win8
    Computer type
    PC/Desktop

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top