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help!!windows 8 issue


roshan567

New Member
Posts
7
#1
Hey Guys
I recently installed the update for microsoft silverlight. Hence i asked to restart my laptop. When i restarted my laptop, i received a blue screen saying that your laptop could not re start properly. Hence i did a hard reboot and tried restarting my lappy, but i still received the same error.

So i went into the troubelshoot options and did a system refresh. This solved the issue but unfortunately uninstalled all the softwares which i installed. Could you please advise as to why this problem occurs and what is the best solution.

Thanks
Roshan
 

My Computer

System One

  • OS
    Windows XP
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS K55VJ SX120D
    Motherboard
    i5, 2.5 ghz
    Memory
    8 GB RAM

darkbreeze

New Member
Colorado

Posts
14
#2
You need to provide more information regarding your hardware, OS and whether any other updates were installed along with Silverlight.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy m6-1205dx
    CPU
    AMD A10-4600M
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon 7660G
    Browser
    IE10

roshan567

New Member
Posts
7
#3
You need to provide more information regarding your hardware, OS and whether any other updates were installed along with Silverlight.
thanks for reply
hardware
Intel I5 3210 M
8 GB ram
OS: windows 8 pro

and installed the security update for silverlight also
 

My Computer

System One

  • OS
    Windows XP
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS K55VJ SX120D
    Motherboard
    i5, 2.5 ghz
    Memory
    8 GB RAM

darkbreeze

New Member
Colorado

Posts
14
#4
Not too sure on this one, I think I'd start by going into device manager and looking for any questionable hardware. Make sure all drivers are current by updating them to the most current ones offered by your vendors download pages, rather than just the generic ones offered by Microsoft, and then see if it happens again when you update Silverlight. Make sure to create a more recent backup of your files and applications first. Good luck and let us know if you have further problems. Maybe somebody else has more insight on this than I do.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy m6-1205dx
    CPU
    AMD A10-4600M
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon 7660G
    Browser
    IE10

Vadikan

(*.*)
Power User
Posts
480
#5
To avoid reinstalling the OS when having boot issues after updating the OS or driver, use System Restore:
1. Make sure system protection is on.
2. Create a recovery medium.

Next time this happens, boot from the recovery disk and roll back to the restore point.
 

My Computer

System One


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