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HELP-Reseting Factory Settings DELL Inspiron 660s-Windows

techretarded

New Member
I'm becoming so frustrated in trying to reset to factory settings my Dell Inspiron 660s that uses Windows 8. Some how my ex had downloaded a interface to make Windows 8 look like windows 7. It has virus on it that I just want to reset it. I have tried to reset thru going thru change pc settings-to general-to recovery. It gives me an error code of 800....???. So I restart it, hit F12 brings up a boot window where my options are Boot Manger (clicking on this takes me back to my desktop) Boot Setup is the 2nd options, then Diagnostics (which I have run and says nothing is wrong then takes me to my desktop) then I forget what the last option is. I have called Dell to help but they want $200 to help. I have googled out of my mind how to reboot myself. Any help will save this gals sanity since I am not too IT savvy but I have rebooted before.

Thank you in advance. I wish I could just download a boot cd from the internet and do it that way. I have tried to hit F8 and nothing appears.
 

My Computer

System One

  • OS
    Dell Inspiron 660s

theog

VIP Member
VIP Member
Gold Member
Have you made the OEM manufacturer's Recovery Disks?

information   Information

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. (Windows 8 only)
http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html
http://www.eightforums.com/tutorials/2855-system-repair-disc-create-windows-8-a.html (Windows 8 only)




I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
Dell Windows 8 Recovery.
Windows 8 - Recovery Media in 99 Seconds - YouTube
Recovering Windows using the Dell Direct USB Key - YouTube
Dell Direct USB Key Solution - YouTube
Dell Recovery Mode - Making Recovery CD - YouTube
Factory image restore method for Windows 8 (DBRM) | Dell US
or
You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

techretarded

New Member
I have tried most of those steps when I get to general settings and i can refresh, recover, or advance it won't do any of those saying there was a problem. It gave me an error code starting 800####. My boot screen does not even look close to what was in the youtube video. After hitting F12 it looks like attached picture. Clicking on Windows Boot Manager takes me back to desktop screen, BIOS Setup takes me to setup options, then Diagnostics just runs says everything is ok and takes me to desktop screen.

change-boot-setting.jpg
ng on
 

My Computer

System One

  • OS
    Dell Inspiron 660s

theog

VIP Member
VIP Member
Gold Member
Try making the Dell Recovery disk
then
try restore from the disk.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

techretarded

New Member
Which of your awesome links was that again, thanks again for all your information I'm so not IT smart but the idea paying $200 to fix this just boggles my mind.
 

My Computer

System One

  • OS
    Dell Inspiron 660s

popeye

New Member
VIP Member
Guru

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

theog

VIP Member
VIP Member
Gold Member

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

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