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Solved HELP!! My windows 8 new laptop wont turn on :(


Posts
3
#1
I was having problems with my new computer (HP Envy m6, running windows 8). It was not signing me out properly and would not shut down. I thought that maybe I just needed to update the windows software. But upon updating the software and turning my computer back on it gave me a black screen with one blue box that says "Selected boot image did not authenticate. Press <Enter> to Continue. If I press Enter the computer the computer turns off (turning back on displays the same message). If left on nothing changes and it will continue to run the computer.

Please help me, thanks :
 

My Computer

System One

  • OS
    windows

znod

New Member
Power User
Posts
2,156
#2
Did your computer come with an install disc? Does it have a recovery partition? If yes on the first, you might be able to repair Windows start up by starting up with your disc and choosing the repair computer option. I can't remember if you can access an HP recovery partition from here, but, really, I think not. If yes on the second, you may be able to access the recovery partition by starting up by holding down on some f key. Not sure which though on you machine. Implementing the recovery partition would restore your computer to factory fresh--which is way better than you are now.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#3
Welcome to EightForums.

information   Information

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html
http://www.eightforums.com/tutorials/2855-system-repair-disc-create-windows-8-a.html



Did you make the OEM manufacturer's Recovery Disks?

http://h10032.www1.hp.com/ctg/Manual/c03502680.pdf


HP/Compaq said:
Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
How to Order Recovery DVD's
Country-Language Selector | HP® Support
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Posts
3
#4
No, my laptop didn't come with any discs or anything, just some simple papers that gave me tips on how to use windows 8.
And when the blue screen comes on, there's nothing that I can do!! If i press any keys it will make a beeping sound and if I press enter it will shut down my laptop. So there's really nothing that I can do, because when i shut down and turn my laptop back on after the fifth time the blue screen is still there.
 

My Computer

System One

  • OS
    windows

znod

New Member
Power User
Posts
2,156
#6
Forgetting about having a disc as mentioned in my earlier comments, did you try holding various f keys down (one per start up attempt) immediately upon trying to start your machine. Don't wait for anything to appear on the screen before holding down.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#7
Try this from your manual.

HP/Compaq said:
Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
To start System Diagnostics:
1. Turn on or restart the computer, quickly press esc, and then press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#8
Try press F11 for Recovery Option.

HP/Compaq said:
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1. Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.

Try this, starting at 1) & down until Windows 8 boots OK.

1)http://www.eightforums.com/tutorials/2843-automatic-repair-run-windows-8-a.html

2)http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

3)http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Posts
3
#9
Um when I tried to refresh the blue screen was gone yay! But then when i tried to log in my user account was gone and replaced by this other account called: Other Account
what is that???



edit- I finally fixed it thank you all so much!!
 
Last edited:

My Computer

System One

  • OS
    windows

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#10
Looks like you had a big problem with your account, & Refresh has made a new account.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

theog

VIP Member
VIP Member
Gold Member
Posts
5,591
#11
Welcome to EightForums.

information   Information

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html
http://www.eightforums.com/tutorials/2855-system-repair-disc-create-windows-8-a.html



Did you make the OEM manufacturer's Recovery Disks?

http://h10032.www1.hp.com/ctg/Manual/c03502680.pdf


HP/Compaq said:
Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
How to Order Recovery DVD's
Country-Language Selector | HP® Support
Your first job now is to make your Recovery disks.

You are welcome.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4

Tyyy95

New Member
Posts
1
#12
Hello. I'm currently experiencing the same problem and nothing here or anywhere else online is helping. Its probably because I'm not very computer smart and don't know what most of it means, but it also might be because there's other problems with my HP Envy m6.

I tried disabling SecureBoot and enabling LegacyBoot, but now when I try going into Windows 8 it says my PC needs to be repaired and the digital signature could not be verified. I also tried holding down F11 when booting it up and that didn't help much either. It still won't let me access my account.

Also, I've only had this laptop for a week, and it might be important to note this started happening today after it was finished downloading a new Windows update. I'm currently waiting for it to finish with a system restore, but I don't know if that will help at all or even make the problem worse. Its taking a fairly long amount of time.

Please someone help and give me instructions that are decently easy to follow. As I mentioned before I'm not very computer smart and I would rather not have to order system restore disks.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    HP Envy m6

fmndds

New Member
Posts
1
#14
Same problem with my HP Pavilion G6 2238dx.
I called into chat support and not help at all. want me to send it in for 7-9 day "quality check"
 

My Computer

System One

  • OS
    windows 8
    System Manufacturer/Model
    HP pavillion G6-2238dx
    CPU
    AMD A8 vision

maizinbo

New Member
Posts
4
#15
Um when I tried to refresh the blue screen was gone yay! But then when i tried to log in my user account was gone and replaced by this other account called: Other Account
what is that???

edit- I finally fixed it thank you all so much!!
I'm having the same issue, how do you fix the other user issue? Very frustrating?
 

My Computer

System One

  • OS
    windows 8

DavidY

Active Member
VIP Member
Pro User
Posts
955
#16
I'm having the same issue, how do you fix the other user issue? Very frustrating?
Is it showing "Other User" but with boxes for Username and Password? If so then I think it's just forgotten the last user who signed in, but if you enter your username and password I'd expect it to let you log in.
 

My Computer

System One

  • OS
    Windows 8.1, 10

maizinbo

New Member
Posts
4
#17
I'm having the same issue, how do you fix the other user issue? Very frustrating?
Is it showing "Other User" but with boxes for Username and Password? If so then I think it's just forgotten the last user who signed in, but if you enter your username and password I'd expect it to let you log in.
Tried that but it says user name or password is incorrect. I even tried logging in with a microsoft account but no luck.
 

My Computer

System One

  • OS
    windows 8
Posts
1
#18
Also have blue error screen when turning gateway laptop on

I've been trying to fix my laptop for the past 2 weeks ever since my husband somehow managed to "break" it while I was out of town. He had the laptop open, on the bed & when he grabbed the comforter the laptop rolled off the comforter (didn't fall off bed or anything)...WELL...ever since, when attempting to turn it on a blue error box saying "No boot device detected" shows up & can't get any other screen to anything :(

I wasn't aware that I was supposed to burn a "Repair or Recovery Disc" for it until I was looking for a Recovery Disc for Windows 8.
1.) Would a repair disc fix the problem?
2.) Is it possible to burn the repair disc on my moms Dell laptop running Windows 8 to use on my Gateway laptop?

PLEASE HELP!!!!!!!!
 

My Computer

System One

  • OS
    windows 8
Posts
1
#20
My Compaq CQ58 has that same issue, every time I turn it on, the blue box appears on a black screen with the message that reads "Select boot image did not Authenticate. Press <Enter> to Continue." When I press Enter it turns off again.. I have tried that Escape and F2 key and it turns it off again, in fact, if I press Esc. and any of the F buttons with it, it just shuts off. All of the keys beep when I try to use them, and I can't get any recovery anything to pop up.. When I press and hold F11, the computer just makes a continuous beep that doesn't end unless I turn it off again. It's been like this for a while, how do I get it fixed?
 

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop

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