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[Help] How to fix Blue Screen Error in Windows 8 OS ???


Venus

New Member
Posts
3
#1
I am using Hp Laptop with windows 8 OS.I Purchased it before one week only.
But now i am getting Blue screen Errors in win 8 whenever i use internet by using modem sometimes..Automatically it restarted whenever i got this error.
All of my drivers was updated already.
Now wat i need to do for fix this BSOD error??
Any sotware available to fix this??
Why this blue screen error occuring for my new laptop?? :-(
Really it made me to get more irritate by this following errors :cry:
-> System_Thread_Exception_not_Handled
-> Bad_pool_caller

This is the link for my Mini Dump files:
Mini Dumps.zip

Help me :huh:
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    HP

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Do you still need help with this? If so, please post back and I'll see what assistance I can provide.

Please provide these reports (even if not experiencing BSODs) so we can provide a complete analysis: https://www.eightforums.com/bsod-cr...e-screen-death-bsod-posting-instructions.html

Please also do this:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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