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Solved Help... dying over here


art72

New Member
Posts
4
#1
Hi All,

I just purchased a new laptop 2 days ago with Win8, and have had some issues that may or may not be operating system related.

While it's a bit of an undertaking to get used to the new start menu, I haven't been very successful at completing the simplest of tasks... such as importing my music, photo's, and videos...

When I go to my 'documents' folder on my task bar and attempt to open any of the following folder; music, documents, pictures, and videos... I receive a 'pop-up' message reading; "Documents.library-ms" is no longer working. - It also reads; This library can be safely deleted from your computer. Folders that have been included will not be effective. (This same message applies to all files; Documents, Pictures, Music, and Video.)

Being it gives me no other option, I click 'ok'

Also, my computer has repeatedly crashed, and reports "Your PC has incurred a problem and must restart"

Then it reports; Service_System_Exception

Again, I am not sure... being 2 days old to the Win8 OS, I don't know if I bought a 'brand new' lemon for a computer, or if I can/should attempt to reinstall the Win8 OS???

Sadly, I am almost tempted to just return this computer to the store, and buy one with Win7.

Sorry, I am not that technical... any advice?

Thanks,

Art
 

My Computer

System One

  • OS
    Win8
    System Manufacturer/Model Number
    HP 2000 Notebook PC
    Memory
    4GB
    Graphics Card(s)
    AMD E2-1800 APU

labeeman

New Member
VIP Member
Member
Carencro, LA

Posts
1,397
#2
Have you done all the Windows 8 up dates? You will need to do it several times until it comes back that it is up to date.
 

My Computer

System One

  • OS
    Win7/8 Mint
    System Manufacturer/Model Number
    lenovo W530
    CPU
    intell i7
    Motherboard
    Lenovo
    Memory
    16gb
    Screen Resolution
    1920x1080
    Hard Drives
    512 gb ssd
    Other Info
    Around 13 million employes

art72

New Member
Posts
4
#3
YES... basically spent the last 2 days updating, getting all my necessities in order, Filezilla, KompoZer, Cpanel access, RoboForm, bookmarks, Firefox plug-ins, etc...and was getting ready to start installing my licensed software (i.e. MS Office, AVG 2013, etc...) - Glad I didn't waste any licenses, cause might be returning this HP laptop!!!

While I am somewhat knowledgeable of building Wordpress blogs, creating links, and such; this new Win8 OS has been a nightmare. However, I would prefer to keep it, learn it, and eventually enjoy it's benefits.

Right now, I suspect the OS may be the only problem with the computer, but I dunno?

If so, maybe a reinstall of Win8 could be a solution???
 

My Computer

System One

  • OS
    Win8
    System Manufacturer/Model Number
    HP 2000 Notebook PC
    Memory
    4GB
    Graphics Card(s)
    AMD E2-1800 APU

labeeman

New Member
VIP Member
Member
Carencro, LA

Posts
1,397
#4
A refresh might be in order but you would have to do all the other stuff again.
 

My Computer

System One

  • OS
    Win7/8 Mint
    System Manufacturer/Model Number
    lenovo W530
    CPU
    intell i7
    Motherboard
    Lenovo
    Memory
    16gb
    Screen Resolution
    1920x1080
    Hard Drives
    512 gb ssd
    Other Info
    Around 13 million employes

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#5

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#6
Hmmm, you may need to either do an sfc /scannow, a refresh or a reset if you can. If not, do a clean reinstall. This sounds like a system file issue to me. Could you post a screenshot of the issue?

Also, I'll post this as I've posted this earlier and reposted this again on a post of a similar issue. It'll help you learn the Windows 8 better. I'm covering a lot of ground here with the same info! :geek:

Hello and welcome!


My suggestions, tips, and other stuff...

1. Learn how to pin things to Start. The Start Screen is VERY easy to get configured when you figure out what to do. This is simple. Open File Explorer (the file folder icon) and go through and find things like Documents, Pictures, Videos, and Music Libraries (if you skipped over 7, this is a VERY handy feature if you have things like two video folders to consolidate them down into one view) and right click on them. Then, you will see, Pin to Start. Do that for all sorts of things other than libraries, like folders, program shortcuts, Recycle Bin, Computer, ect. Hit Start, go to the end, and click and drag the tiles around to how you'd like. I'd bet you might move them to the very left of the screen. To remove said tiles, right click them, then hit Unpin from Start at the bottom.

2. Uninstall the apps you don't want. This is dreadfully simple that most that decry Windows 8 don't seem to know. Right click on the app tiles, on the bottom of the screen you'll see an option to Uninstall. Hit that, and hit Uninstall again and that's it. But I'd suggest to keep the Weather, News, Finance, and maybe the Calendar or Mails apps as they're nice to have.

3. Choose program defaults. If you want IE 10 to ALWAYS open on the Desktop, you can do that by opening up IE on the Desktop, hit the Tools cog on the top right of the window, Internet Options, Programs, and set IE to always open on the Desktop. Do this for other programs like Photo Viewer over Photos, Windows Media Player (or VLC or whatever music player you'd like) over Music.

4. Learn the touchpad gestures. There are A LOT depending on the PC. My bet is that you have all so this won't be a problem. Swipe from the right side of the pad inward, opens the Charms. From the left, switches apps that are open. Swipe from the bottom of the pad opens the app command bar. Pinch to zoom to go to zoom in or out. On the Desktop, three finger gesture downwards minimizes all your open windows. Three up will show the window/app selector ribbon. Three left or right is the same as clicking the back or forth button in any program. You can probably also do a rotate gesture with Photo Viewer as well. Two fingers up or down will scroll. Pretty nifty! :cool:
5. Install Decor8. It will make the Start Screen look very cool!

6. Ideally, you'd want to uninstall all the crap and bloatware that comes on OEM PCs such as from HP. Makes things a tad faster and improves boot time. But this should be done when things are working correctly first.

7. Open the Task Manager, hit the Startup tab, and disable all the items that don't deal with needed programs like idiotic power utilities. Leave things like the touchpad software enabled.

8. Open some apps, and use the touch gestures I said of earlier to navigate around. Just a simple type to search will start searching. No need to hunt down a search bar. The Settings charm is what is used to change app settings, sound, power, and screen brightness. This is used very often. Share will be used if you're in an app and want to email someone a link to a website, but this is ONLY within apps, not on the Desktop. Things work differently. To close an app, move the mouse pointer to the top of the screen, see the little hand icon, click, and just drag down. BAM! That simple. To change some settings like Start Screen colors, account picture, picture password, and some other things, open the Charms, hit Settings, and you'll see PC Settings at the bottom. PC Settings is a condensed down Control Panel of very commonly changed settings within Windows. Also, on the Desktop, opening the Settings charm will display a few things from the Control Panel, like Personalization and PC Info.

I think that is 8 simple tips/suggestions to use Windows 8. Wow.

And for a screenshot of a few Start Screens to show how to arrange things nicely...



Windows 8 was designed for touch, you have a touchpad that makes interacting with Windows 8 better than a standard three button mouse. Simply, learn to take advantage of the Start Screen, make things your own, and use the touch gestures of your new and shiny laptop and you'll quickly start liking things and won't feel so lost. Also, ask us questions, we don't bite. At least, not too hard. :D
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

art72

New Member
Posts
4
#7
Thanks All...

Prior to many of the posts suggesting a SFC / SCANNOW Command, I did perform a refresh. Took awhile :(

Still having issues. Before coming back here to check responses, right after the refresh under general settings tab, I attempted to use the snippet tool to take some screenshots...

It's so bad, that when I took the snippet and attempted to save the file, I got the whole "Pictures.library-ms" is no longer working. - It also reads; This library can be safely deleted from your computer. Folders that have been included will not be effective.

The irony is, I just spent like $1200 on a new laptop, hosting, domains, and was getting ready to launch 10 new niche blogs. WAs really 'hyped-up' over the new Win8 system too. I'll try the suggestions above, if that don't work, I'm going to Best Buy 1st thing and arguing that I want my money back. *Hopefully, they'll exchange the computer for a new unit ot refund me.

I guess it's possible I caught a virus, but truth is, I really haven't downloaded or done much outside the scope of trying to set-up the laptop and familiarize myself with the new features... REALLY FRUSTRATING at this point.

I'll be back, after I try the suggested techniques above... [fingers crossed]

Thanks,

Art
 

My Computer

System One

  • OS
    Win8
    System Manufacturer/Model Number
    HP 2000 Notebook PC
    Memory
    4GB
    Graphics Card(s)
    AMD E2-1800 APU

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#8
You can hit the Start key and PrintScreen to save a screenshot. That might work.

If you must, at least try to get a new PC and try this again.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

Peter2

New Member
Power User
MD

Posts
865
#9
library

Thanks All...

Prior to many of the posts suggesting a SFC / SCANNOW Command, I did perform a refresh. Took awhile :(

Still having issues. Before coming back here to check responses, right after the refresh under general settings tab, I attempted to use the snippet tool to take some screenshots...

It's so bad, that when I took the snippet and attempted to save the file, I got the whole "Pictures.library-ms" is no longer working. - It also reads; This library can be safely deleted from your computer. Folders that have been included will not be effective.

The irony is, I just spent like $1200 on a new laptop, hosting, domains, and was getting ready to launch 10 new niche blogs. WAs really 'hyped-up' over the new Win8 system too. I'll try the suggestions above, if that don't work, I'm going to Best Buy 1st thing and arguing that I want my money back. *Hopefully, they'll exchange the computer for a new unit ot refund me.

I guess it's possible I caught a virus, but truth is, I really haven't downloaded or done much outside the scope of trying to set-up the laptop and familiarize myself with the new features... REALLY FRUSTRATING at this point.

I'll be back, after I try the suggested techniques above... [fingers crossed]

Thanks,

Art
>>Try right clicking your library documents, pictures, music, videos and click properties. Then click 'default' and see if that realigns the issue. My libraries were acting oddly and this fixed it.
 

My Computer

System One

  • OS
    Windows 10 Pro x 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8300, Dell Inspiron 15 R N5010
    Memory
    6 GB
    Graphics Card(s)
    Nvidia GE force 420
    Hard Drives
    1TB
    Browser
    Edge, Chrome
    Antivirus
    Defender, MBAM, Router

easyq

Member
Member
Posts
120
#10
I experienced a lot of issues too do I recognize your frustration. I decided to go back to 7 as my PC seemed very unwilling to work with windows 8. After a renewal try to run the sfc /scan now from the DVD. You do need to boot from the DVD, check repair, advanced options, DOS window. Type sfc /scannow /offbootdir=c: /offwindir=c:\windows
C being your hdd bootdrive ofcourse
 

My Computer

System One

  • OS
    windows 8 pro
    System Manufacturer/Model Number
    home built
    CPU
    AMD Phenom II 955 BE
    Motherboard
    ASUS M4A785TD-V EVO
    Memory
    4GB geil
    Graphics Card(s)
    MSI HD5770
    Sound Card
    onboard
    Monitor(s) Displays
    LG flattron L225WS
    Hard Drives
    Samsung 1TB
    Samsung 1 TB
    Case
    Collermaster HAF
    Cooling
    XTREME Frezer II
    Keyboard
    Logitech G15
    Mouse
    Microtools WMX810
    Internet Speed
    cable

art72

New Member
Posts
4
#11
Truth be told, I am 98.5% sure that the advice offered by HippsieGypsie & CokeRobot would have resolved the file/registry issues, I decided to just perform a "Full Factory Reset" -Which did the trick!!!:thumbsup:

If I had to guess where the problem began, it started right after I downloaded the FREE Trial version of AVG 2013. Even though I downloaded it from the official site, my PC was (almost) instantaneously experiencing multiple problems, receiving 'restart' and 'crash' messages, CPU was running at 85% and higher... along with the issues mentioned in the OP. Also, AVG was trying to say a cmd.exe file was infected and posing a threat? - not cool!

I would like to send a Thank-You to HippsieGypsie & CokeRobot for their sound advice, and the knowledge to know what-to-do in the future should these issues ever arise again. I have this forum bookmarked also. I am actually highly grateful these issues surfaced within 2-days of owning this new pc... it could've been worse, since I really hadn't loaded my PC with much personal info. Probably would've had a real meltdown , had I.

PS- I'm sticking with the Win8 OS, as I believe; with time it will get easier to navigate/store/file and access my info. The brief tutorial posted by CokeRobot has already helped me out a bunch.

Thanks ALL!!!

All the Best,

Art
 

My Computer

System One

  • OS
    Win8
    System Manufacturer/Model Number
    HP 2000 Notebook PC
    Memory
    4GB
    Graphics Card(s)
    AMD E2-1800 APU

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#12
You're so very welcome, Art. Thank you for posting back what you think caused your problem. I'll bet it was the AV. I was taught by my good IT friend from the beginning to be careful of 3rd party maintenance programs. How correct he was/is. I'll stick with Defender.

It's good you're up and running. :) I think 8 to be an excellent OS. Best of luck to you.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#13
Very glad to hear your issues are resolved and you're welcome! :)

And yes, I'd suggest to stay with Windows Defender. AVG has a tendency to freak out about EVERY single thing even though it shouldn't be. Defender is basically Microsoft Security Essentials that has been baked into the OS. Works pretty decently.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#14
i agree with the suggestion of windows defender ,it stopped everything trying to get in on me in the past 5 mnts ,good luck and stick with win8 it is a good OS ,just a lot different than the last one
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

Peter2

New Member
Power User
MD

Posts
865
#15
AVG

FWIW, I would use the native Windows firewall as it has come a long way. I have read that AVG has caused some issues with Win 8.
Perhaps as few third party programs as necessary might help.
 

My Computer

System One

  • OS
    Windows 10 Pro x 64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8300, Dell Inspiron 15 R N5010
    Memory
    6 GB
    Graphics Card(s)
    Nvidia GE force 420
    Hard Drives
    1TB
    Browser
    Edge, Chrome
    Antivirus
    Defender, MBAM, Router

azasadny

Moved to ten*****s.com
VIP Member
Guru
#16
Art,
Ist thing - welcome abpard to another "Art"! I'm glad you followed the excellent advice given here and reported back what worked! So many people show up to ask questions, get good advice and then never come back... We never know if what was suggested really helped them or not. Welcome to this very helpful, pleasant place to learn about Win8! The people here (except me) are very friendly and helpful!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports