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Solved HDMI on TV no audio, poor quality image


kmint

New Member
Power User
Madrid, Spain

Posts
228
#1
I just bought a new laptop and tried the HDMI, but there is no audio and the image is poor.

It's an Asus X501A with Pentium 2020M Ivy Bridge and Intel HD Graphics.

I tried changing the output resolution, to tweak the audio properties, etc.

No success.

Any idea?

Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
Video and sound are separate, although both should be in the HDMI signal - IF THE PC Supports this.

When you plug in the HDMI cable most system will change the default audio playback device to HDMI. However, it sounds like yours is not doing this. With the HDMI cable plugged in, go to the Sound Panel, Playback section. the HDMI should be set as the default Playback device.

If you still cannot get HDMI audio, contact ASUS, since this is a new PC (or the place where you purchased it).
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
#3
As far as I know, all laptops act in this manner, I have 4 in my household, all different brands and have to do exactly what firebird has described. The same goes for the resolution, by default it uses the laptop. So in the TV settings, that's were you make those changes for input devices to change resolution there.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5

kmint

New Member
Power User
Madrid, Spain

Posts
228
#4
It does change to HDMI by default, I already checked there.

The TV is 1080p and when I look at the output resolution options for the TV in Windows, the maximum is 1366x768, which is very different. It has 1280x766 but not x720p or 1080p.

Could this be the issue?

I will look in the TV settings.

Thank you very much.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender
Posts
474
#5
And just a basic troubleshooting advice that might help you too, if you have another HDMI cable, try using it also. Sometimes we've been doing some complicated and technical tweaks to our PCs only to find out that we have a faulty cable. It already happened to me before. No harm trying. Cheers!
 

My Computer

System One

  • OS
    Win 8 (64) : Win 7 (64) : Vista (64) : Android JB 4.2 : iOS 6
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer AX Series & HP i-5 2400s
    Screen Resolution
    Main PC - 2x Sony PS3 3D LED Displays + 1x 22" Philips; HTPC - 47" HDTV w/ 17" LCD secondary display
    Hard Drives
    Internal- 1TB on each system; 1x120GB SSD on main PC
    External (network attached)- 1x2TB Seagate backup; 1x1TB ext. storage; 1x500GB,
    Other Info
    http://tinyurl.com/br4uxrk

    http://tinyurl.com/cwj93pj

kmint

New Member
Power User
Madrid, Spain

Posts
228
#6
And just a basic troubleshooting advice that might help you too, if you have another HDMI cable, try using it also. Sometimes we've been doing some complicated and technical tweaks to our PCs only to find out that we have a faulty cable. It already happened to me before. No harm trying. Cheers!
Thanks a lot. The cable is brand new and I bought it in case the other one was faulty, so I have tried with two and same results.

Thank you.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

kmint

New Member
Power User
Madrid, Spain

Posts
228
#7
OK, solved.

I did something wrong becase when I tried again to do this suggested by fireberd it went fine, the audio is on the TV and the quality seems to be HD. THANKS A LOT TO ALL.

Video and sound are separate, although both should be in the HDMI signal - IF THE PC Supports this.

When you plug in the HDMI cable most system will change the default audio playback device to HDMI. However, it sounds like yours is not doing this. With the HDMI cable plugged in, go to the Sound Panel, Playback section. the HDMI should be set as the default Playback device.

If you still cannot get HDMI audio, contact ASUS, since this is a new PC (or the place where you purchased it).
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus X501A
    CPU
    Pentium 2020M 2.4GHz Ivy Bridge
    Motherboard
    ASUSTeK COMPUTER INC. X501A1 (SOCKET 0)
    Memory
    4 GB RAM
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1366x768 Generic PnP Monitor on Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    298GB Western Digital WDC WD3200BPVT-80JJ5T0 (SATA)
    Mouse
    Always touchpad with Asus' Smart Gestures
    Browser
    7star
    Antivirus
    Windows Defender

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#8
Graeat. Thanks for the feedback that it works.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.