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Getting random BSOD (up to 6-7 a day) mostly ntoskrnl.exe


Wim

New Member
Posts
1
#1
Hello and thx for the assist. I have been experiencing many BSODs which started after I got a new pc.
I followed the usual 'check cable connections', 'run on 1 ramstick', ect. All to no avail.
I have ran a memtest which showed 1 of the 3 new DDR memorysticks was faulty. However after replacing them with my old DDR which have worked fine I still got a BSOD earlier today.

I am getting on average 5-6 BSODs per day ranging from [FONT=Segoe UI, Arial]ntoskrnl.exe to [/FONT][FONT=Segoe UI, Arial]bwcw8x64.sys / [/FONT][FONT=Segoe UI, Arial]wfplwfs.sys / [/FONT][FONT=Segoe UI, Arial]dxgmms1.sys / [/FONT][FONT=Segoe UI, Arial]verifierext.sys.
Also it seems that my norton antivirus causes some issues.

I have updated all drivers, running the latests nVidia drivers and reinstalled Norton several times.

After upgrading my PC all hardware was new except for the CPU-cooler, GPU, HDD, SSD and Blu-ray drive.
[/FONT]
 

My Computer

System One

  • OS
    Windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi Wim & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Thu Sep 25 13:35:21.915 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\092514-9546-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 0 days 20:09:16.580
 
*** WARNING: Unable to verify timestamp for win32k.sys
 
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
 
Probably caused by : ntkrnlmp.exe ( nt!KeAccumulateTicks+5 )
 
BugCheck 1E, {ffffffffc0000005, fffff80328ee34c5, ffffffffffffffff, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
 
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80328ee34c5, The address that the exception occurred at
Arg3: ffffffffffffffff, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x1E_c0000005_VRF_nt!KeAccumulateTicks
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             07/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7821
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 24 17:21:29.492 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092414-9062-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 0 days 0:04:11.169
 
*** WARNING: Unable to verify timestamp for bwcW8x64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for bwcW8x64.sys
 
*** WARNING: Unable to verify timestamp for win32k.sys
 
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
 
Probably caused by : wfplwfs.sys ( wfplwfs!LwfUpperSendNetBufferListsComplete+7 )
 
BugCheck 1E, {ffffffffc0000005, fffff80171d55ac7, 0, ffffffffffffffff}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
 
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80171d55ac7, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x1E_c0000005_R_VRF_wfplwfs!LwfUpperSendNetBufferListsComplete
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             07/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7821
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 24 17:16:29.964 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092414-8718-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 0 days 0:03:44.640
 
*** WARNING: Unable to verify timestamp for bwcW8x64.sys
 
*** ERROR: Module load completed but symbols could not be loaded for bwcW8x64.sys
 
Probably caused by : bwcW8x64.sys ( bwcW8x64+41cb )
 
BugCheck 1E, {ffffffffc0000005, fffff801a62761cb, ffffd00085b6ff28, ffffd00085b6f730}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
 
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801a62761cb, The address that the exception occurred at
Arg3: ffffd00085b6ff28, Parameter 0 of the exception
Arg4: ffffd00085b6f730, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x1E_c0000005_VRF_bwcW8x64+41cb
 
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
 
MaxSpeed:     3500
 
CurrentSpeed: 3500
 
  BIOS Version                  V1.9
 
  BIOS Release Date             07/21/2014
 
  Manufacturer                  MSI
 
  Product Name                  MS-7821
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
According to the dump files, the Driver Verifier has been turned on. If you have deliberately turned on, please disable it till I do not ask for it. Please run the below command in an elevated command prompt (Administrator Command Prompt) -
Code:
verifier /reset
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Thu Sep 25 13:35:21.915 2014 (UTC + 5:30)**************************
SSPORT.sys                  Fri Aug 12 04:37:32 2005 (42FBDA34)
MBfilt64.sys                Fri Jul 31 09:10:32 2009 (4A7267B0)
RzSynapse.sys               Wed Apr 21 13:23:21 2010 (4BCEAEF1)
ICCWDT.sys                  Wed Aug 18 13:57:45 2010 (4C6B9981)
NTIOLib_X64.sys             Wed Oct 20 12:15:49 2010 (4CBE901D)
SYMEVENT64x86.SYS           Sat Jul 27 07:56:58 2013 (51F32FF2)
SRTSPX64.SYS                Sat Jul 27 08:15:06 2013 (51F33432)
Ironx64.SYS                 Tue Jul 30 06:29:35 2013 (51F70FF7)
SYMDS64.SYS                 Wed Jul 31 04:59:08 2013 (51F84C44)
iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
ccSetx64.sys                Tue Sep 24 09:28:04 2013 (52410DCC)
nvhda64v.sys                Thu Nov 28 19:08:09 2013 (52974741)
ikbevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
imsevent.sys                Fri Jan 10 23:22:53 2014 (52D03375)
ISCTD.sys                   Thu Jan 23 01:07:35 2014 (52E01DFF)
SRTSP64.SYS                 Tue Feb 11 04:34:55 2014 (52F95B17)
SYMNETS.SYS                 Thu Feb 13 16:55:14 2014 (52FCAB9A)
SYMEFA64.SYS                Fri Feb 28 05:02:07 2014 (530FCAF7)
TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
e22w8x64.sys                Wed Mar 26 21:28:37 2014 (5332F92D)
nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
Smb_driver_Intel.sys        Tue Apr  1 05:26:52 2014 (533A00C4)
INETMON.sys                 Thu Apr  3 22:20:43 2014 (533D9163)
bwcW8x64.sys                Thu Apr 10 21:10:24 2014 (5346BB68)
RTKVHD64.sys                Wed May 14 15:58:52 2014 (53734564)
avgtpx64.sys                Mon Jun 30 16:45:17 2014 (53B146C5)
nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
EX64.SYS                    Mon Aug 11 15:49:41 2014 (53E898BD)
ENG64.SYS                   Mon Aug 11 15:55:04 2014 (53E89A00)
IDSvia64.sys                Thu Aug 21 04:18:56 2014 (53F525D8)
eeCtrl64.sys                Tue Aug 26 23:51:20 2014 (53FCD020)
EraserUtilRebootDrv.sys     Tue Aug 26 23:51:21 2014 (53FCD021)
BHDrvx64.sys                Thu Sep 11 03:21:01 2014 (5410C7C5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 15 02:51:07.675 2014 (UTC + 5:30)**************************
BHDrvx64.sys                Thu Aug  7 07:56:33 2014 (53E2E3D9)
EraserUtilDrv11410.sys      Tue Aug 26 23:51:21 2014 (53FCD021)
http://www.carrona.org/drivers/driver.php?id=SSPORT.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=RzSynapse.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=INETMON.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
EraserUtilDrv11410.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Please follow the below steps, one step at a time :-



  1. It appears that your Network Driver was trying to expand and collapse stacks while the crash happened. Furthermore, it appears that you have the Killer Network Drivers. Please follow this **GUIDE** to make sure that the Qualcomm Atheros Service is not running. Also, see if there is any update to it from the OEM/Manufacturer.
  2. There is presence of the NTIOLIB_X64.sys which is very well known to cause problems. I would suggest you to remove any MSI Software which is present on your system. Once you have removed the software, do a restart and then make sure that this driver is not present on the system by doing a system wide manual search for this driver file. If it is present, please let me know and I will give you some further instructions.
  3. There are lots of dumps having lots of Network Activity involved when the system crashed. It appears that there is presence of both AVG and Norton on the system. I would strongly advise you to remove both of them. Please remove AVG using this **TOOL**. Please remove Norton using this **TOOL**.
  4. According to your MSINFO report, there is an unknown USB Device connected to the system. I would advise you to remove all the USB Devices (except Keyboard & Mouse if present) till the time we are troubleshooting. Also, remove your Razer Device.
  5. There is a lot of NTFS related activity as well in the some of the dump files so please check for an updated version of Intel Rapid Storage from MSI.


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

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