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"Garbled" text when opening PDF documents


Atomcrusher

New Member
Power User
#1
I receive investment statements regularly from my Financial Advisor. They are sent to me in PDF format, and for years I have had no problem reading the documents using Foxit PDF reader

For a month or so now I have been unable to read the PDFs sent to me, as the text is "garbled" ... here is an extract of one such PDF document I opened using Foxit PDF reader
________________________________________________________

garbled PDF.JPG

_______________________________________________________

I have uninstalled Foxit Reader, and reinstalled it, but the issue remains. Any ideas what may be causing the problem? Thanks in advance for any input that may resolve this.
 

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jagwar

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#4
I use SumatraPDF.
Free and easy to use.
 

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broe23

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#5
It is because of the way that Adobe has changed their software, along with what software they are using to print the forms to an electronic document.

The whole protection thing is getting a little overboard with pdf documents lately.
 

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Slartybart

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#6
Have you tried the Modern app Reader to open the file?

Is it only PDFs from your Financial Advisor.
See if they can tell you about the way they create the PDF. Is it on a Mac, is it compressed?

This turned up in a Google search using Foxit Reader AND garbled text as the search criteria
(AND is capitalized to indicate that it is a Boolean operator, not the word 'and')

https://jurnsearch.wordpress.com/20...eader-to-always-launch-pdfs-in-magazine-mode/

I didn't see anything on the page re: garbled text. The page did make me think that Foxit might have a setting that might correct this. Putting all of the pieces together, look for a setting about compressed source. Try different seetings that present the document differently (magazine mode probably isn't it - there might be others though)

I use NitroPDF, but there are plenty out there.

Bill
.
 
Last edited:

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Atomcrusher

New Member
Power User
#7
Have you tried the Modern app Reader to open the file?

Is it only PDFs from your Financial Advisor.
See if they can tell you about the way they create the PDF. Is it on a Mac, is it compressed?

This turned up in a Google search using Foxit Reader AND garbled text as the search criteria
(AND is capitalized to indicate that it is a Boolean operator, not the word 'and')

https://jurnsearch.wordpress.com/20...eader-to-always-launch-pdfs-in-magazine-mode/

I didn't see anything on the page re: garbled text. The page did make me think that Foxit might have a setting that might correct this. Putting all of the pieces together, look for a setting about compressed source. Try different seetings that present the document differently (magazine mode probably isn't it - there might be others though)

I use NitroPDF, but there are plenty out there.

Bill
.

setting
Thanks for the suggestions. It is only PDFs I received from that on person, so I guess the problem is most likely to be her side. I do know she uses Adobe. I'll check my Foxit settings again, although I'm pretty much certain it's not my settings
 

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Superfly

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#8
Discovery Life probably have their own font's embedded and havent rolled it out to her - I agree the problem is most likely on their side.
 

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