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Solved Games for Windows Live "Can't Start Program"


Mechhead

New Member
Posts
2
#1
Hi,

I need some help getting my Games for Windows Live to work. When I try to open the GFWL client I get the error:

"Connection error-Can't start the program. There may be a problem with your internet connection or the LIVE service."

In my journey to fix this, I've tried a whole bunch of things ranging from uninstalling GFWL and re-installing it, firewall settings, port forwarding, compatibility modes, etc. Does anyone know of a fix for this issue?
 

My Computer

System One

  • OS
    Windows 8.1

maxknux

Member
Member
Posts
92
#2

My Computer

System One

  • OS
    Windows 10 Pro (x64)
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    Sony VAIO VPCF136FM
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    Specs Doc:
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MattB3692

New Member
Posts
18
#3
I am having the same problem. Except I cannot uninstall it. The program doesn't even show up in the control panel. Trying to play GTA IV online.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Intel Core i7 3770
    Memory
    8 GB 1600 MHz
    Graphics Card(s)
    GeForce GT 640
    Browser
    Firefox
    Antivirus
    BitDefender

Mechhead

New Member
Posts
2
#4
Haha, ya. I knew that the GFWL marketplace and such is shutting down but that wasn't going to be until next July so the game should still be playable now.

Anyways, I managed to get it working now by uninstalling GFWL Marketplace as well as its redistributable for the nth time. I don't know why it worked this time but didn't work the other times.

@MattB3692 That's weird that it isn't even showing up in the control panel considering it should be on the list unless you were possibly looking at the wrong area of the list. On mine it displays as "Microsoft Games for Windows Live Marketplace". If you can't find it or it really doesn't exist on the list, I'd probably install a third party uninstaller like Revo uninstaller and see if you can't uninstall it that way.
 

My Computer

System One

  • OS
    Windows 8.1

MattB3692

New Member
Posts
18
#5
Yeah, it doesn't show up. I tried Revo, doesn't show up there either. I see it in my program files. but can't uninstall it. This is irritating. I'm seriously regretting updating to 8.1, I've had several issues after the update.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Intel Core i7 3770
    Memory
    8 GB 1600 MHz
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    GeForce GT 640
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Posts
3
#6

My Computer

System One

  • OS
    Win8.1 Pro x64
    Computer type
    PC/Desktop

MattB3692

New Member
Posts
18
#7
The problem I'm having is that it tells me that GFWL is already installed, and only gives me the option to launch the apparently corrupt program that gives me the connection error message.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Intel Core i7 3770
    Memory
    8 GB 1600 MHz
    Graphics Card(s)
    GeForce GT 640
    Browser
    Firefox
    Antivirus
    BitDefender

Kas2142

New Member
Posts
1
#8
The problem I'm having is that it tells me that GFWL is already installed, and only gives me the option to launch the apparently corrupt program that gives me the connection error message.
Im having the same exact issue, just with dark souls. Nothing i do works. uninstall, restore, re install before and after the restore to the day prior, i've run out of ideas
 

My Computer

System One

  • OS
    Windows 8

MattB3692

New Member
Posts
18
#10
This is what I did originally back when I had Windows 8. When I updated to 8.1, the program disappeared from the Uninstall programs in control panel, making it impossible for me to uninstall even with 3rd party software. I am stumped. I made a whole new thread about this, and haven't found any solution that works for me.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Intel Core i7 3770
    Memory
    8 GB 1600 MHz
    Graphics Card(s)
    GeForce GT 640
    Browser
    Firefox
    Antivirus
    BitDefender

majulook

Member
Member
Posts
87
#11
ahhh Windows 8.1 yes that's a issue, GWL is being deprecated.
Try this
1. set the following file to run in windows 7 compatabilty mode GFWLive.exe
If that does not work then
2. Do you still have the files - xlive.dll, xlive.dll (Security Catalogue), xlivefnt.dll, xliveinstall.dll, xliveinstallhost.exe on the PC? copy them to the Windows\System32 dir
 

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster

MattB3692

New Member
Posts
18
#12
No, the only one of those I have is xlive.dll. None of them are in system32. Do you know of a site where I can safely download them? Also, I tried running the program in compatibility mode, still ran into the problem. These missing files may be the issue.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Intel Core i7 3770
    Memory
    8 GB 1600 MHz
    Graphics Card(s)
    GeForce GT 640
    Browser
    Firefox
    Antivirus
    BitDefender

majulook

Member
Member
Posts
87
#13
Are you hiding any files from view?

I do not know anywhere to get them other than the installation of GFWL.

When you run the installation of GFWL it completes with no issues? if so the files should be on the PC.

Is the BITS service started and running on the PC?

You could try to run the installation of GFWL from the command line, with various switches to see if you can get a more information or a command line removal.

You can find more on command line switches here Unattended, A Windows deployment system: Unattended/Silent Installation Switches for Windows Apps and here Standard Installer Command-Line Options (Windows) and here Command-Line Options (Windows)
 
Last edited:

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster

MattB3692

New Member
Posts
18
#14
Thanks for the links. I'll check them out and see what happens. Also, when I run the installer for GFWL, it tells me that the program is already installed and only gives me the option to launch it.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell
    CPU
    Intel Core i7 3770
    Memory
    8 GB 1600 MHz
    Graphics Card(s)
    GeForce GT 640
    Browser
    Firefox
    Antivirus
    BitDefender

jds63

New Member
Pro User
N.Y.

Posts
2,214
#15
if you are still having issues try uninstalling the game and games for windows then go here Download the Games for Windows Client | PC Games Client - Xbox.com install the PC client and then install the game... This worked for my Fallout 3
Hey if anyone would like to know, this information worked for me playing StreetFighter X Tekken a GFWL edition, just download it and install it. Would remove any previous versions of GFWL you had.

Well for now it will work till July 2014 when it shuts down and i believe Steam will take over the Games.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
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    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
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    Gigabyte GA-X99-UD3
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    G.Skill 16GB Quad Channel DDR4-2400MHZ
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    Creative Sound Blaster ZxR 5.1
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    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
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    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
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    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
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    AZZA Cosmas Black Gaming Case
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    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
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    Logitech K800 Illumiated Wireless Keyboard
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    Logitech M570 Wireless Trackball
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    84mbps /94mbps
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    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
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