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Solved Frozen on update, any suggestions


#1
I just installed adobe reader and had to restart my computer after the install. My system has been stuck at 12% of "Configuring windows update" for about 30 minutes now. Even though it said not to restart the computer, I tried that anyways. It restarts at 7% of the update and then works its way back up to 12% where it freezes again. I'm very new to windows 8 and would appreciate any help that can be give.

I saw in some posts, people were asking what specific computer I was running. Below is my computers info.

Hp Pavilion, Model Number: g4-2235dx

Thanks for any help you can offer,
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Hp Pavillion/ Model: g4-2235dx
    CPU
    2.7
    Motherboard
    AMD VISION A6 APU
    Memory
    4gb
    Graphics Card(s)
    AMD Radeon HD 7520G discrete-class
    Hard Drives
    500gb
    Internet Speed
    10mbps

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#2
Welcome to EightForums, Jason. Good to have you.

I take it you're posting from another computer? If so, please fill out your specs in your profile.

Safe mode is not added to boot menu by default. Did you add that by any chance? What install media did you use? Hopefully an ISO. Of so, boot from that and use repair option.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

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