Frozen laptop screen

R

rockinrob

New Member
Messages
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Turned on my Asus laptop to find a full screen picture of a cheetah running across sand dunes in front of evening sun. Unable to log in, access Windows or any other facilities. Cannot turn off laptop by on/off switch as it fails to go off. Can anyone help?
 

My Computer

System One

  • OS
    Windows 7
Hold your power button down for about 10 seconds, or until the machine shuts off.
 

My Computer

System One

  • OS
    Linux Mint 18.2 xfce 64-bit (host OS) / Windows 8.1 Pro 32-bit (virtual machine)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Inspiron 3847
    CPU
    Haswell
    Memory
    12 GB
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Two hard drives, 1TB each: One for Linux, one for my data.
    Keyboard
    IBM Model M
    Browser
    Firefox, Opera, Internet Explorer
    Antivirus
    Sophos (Linux), Windows Defender (Windows)
    Other Info
    I use Samba to share my data drive with the other computers at my house.
Many thanks for the advice which I'll bear in mind for the future. The problem eventually rectified itself as we left it on overnight and it had booted up by the morning. I'm not a fan of Windows 10 though as it seems to have a mind of its own and does odd things quite frequently. I run my own computer on Windows 7 and have no problems. That's progress !
 

My Computer

System One

  • OS
    Windows 7
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