Starting on June 5, 2015, my system has been rebooting randomly without warning. Most of time, a memory dump is not created. I have done some diagnostics on my own:
I've run your data-gathering app and attached the results to this message. This is extremely troubling, as I rely on this computer for a living, and it's barely 6 months old. The crashes are fairly random, and most simply reboot the PC or freeze it without generating a bugcheck code.
Update: After more memory dumps, I have a random selection of errors to go with the random crashes:
Furthermore, my restore points continue to vanish. I'm uninstalled Diskeeper 12 Pro, so I know that's not the problem. Instead, I'm getting this note in the event logs:
This is dubious advice, as there is no way to control the IO load during boot (a clean boot without optional services did not help), nor any obvious way to relocate shadow copies to another drive in Windows 8.1.
Memtest86 results: I've run Memtest86 three times now. The first run included all tests. The first pass had 0 errors. Pass 2 was OK until the hammer test, during which there were two bursts of errors, numbering 2679. At the time, RAM was set to the default system specs, which are considerably lower than the memory's factory specs.
I enabled the XMP profile (per factory specs), and ran Memtest86 again. It passed 4 passes without the Hammer test, and an additional 4 passes with Hammer enabled. I'm at a complete loss, as the system is still locking up randomly, and usually without BSOD. It just freezes (rarely) or reboots quietly.
- SFC /SCANNOW reports no errors.
- Dism /Online /Cleanup-Image /RestoreHealth reports no errors
- CHKDSK /F reports no errors
- Windows Memory Diagnostic reports no errors
- Microsoft's Verifier gave two BSOD's in a row, after which my BIOS triggered a system restore automatically to disable it
- I cannot restore to an earlier date, as the only restore point was the manual one I created before running Verifier. I'd love to know why the other restore points are missing.
I've run your data-gathering app and attached the results to this message. This is extremely troubling, as I rely on this computer for a living, and it's barely 6 months old. The crashes are fairly random, and most simply reboot the PC or freeze it without generating a bugcheck code.
Update: After more memory dumps, I have a random selection of errors to go with the random crashes:
- BAD_POOL_HEADER
- DPC_WATCHDOG_VIOLATION
- IRQL_NOT_LESS_OR_EQUAL
- KERNEL_SECURITY_CHECK_FAILURE
- KMODE_EXCEPTION_NOT_HANDLED
- MEMORY_MANAGEMENT
- NTFS_FILE_SYSTEM
- PAGE_FAULT_IN_NON-PAGED_AREA
- SYSTEM_SERVICE_EXCEPTION
Furthermore, my restore points continue to vanish. I'm uninstalled Diskeeper 12 Pro, so I know that's not the problem. Instead, I'm getting this note in the event logs:
The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time. Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied.
This is dubious advice, as there is no way to control the IO load during boot (a clean boot without optional services did not help), nor any obvious way to relocate shadow copies to another drive in Windows 8.1.
Memtest86 results: I've run Memtest86 three times now. The first run included all tests. The first pass had 0 errors. Pass 2 was OK until the hammer test, during which there were two bursts of errors, numbering 2679. At the time, RAM was set to the default system specs, which are considerably lower than the memory's factory specs.
I enabled the XMP profile (per factory specs), and ran Memtest86 again. It passed 4 passes without the Hammer test, and an additional 4 passes with Hammer enabled. I'm at a complete loss, as the system is still locking up randomly, and usually without BSOD. It just freezes (rarely) or reboots quietly.
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My Computer
System One
-
- OS
- Windows 10 64 Pro
- Computer type
- PC/Desktop
- System Manufacturer/Model
- iBuyPower
- CPU
- Intel Core i7-4790K
- Motherboard
- ASRock Z97X Killer
- Memory
- 16 Gb DDR3-2133 G.SKILL Ripjaws X
- Graphics Card(s)
- EVGA nVidia GeForce GTX 980
- Sound Card
- Onboard
- Monitor(s) Displays
- 30" Dell 3007WFP
- Screen Resolution
- 2560x1600
- Hard Drives
- 256 GB Samsung 850 Pro SSD, 2 TB WD Black, 2 Tb iOmega external
- PSU
- 850 Watt - Corsair RM850
- Case
- NZXT Phantom 410 Gaming Case
- Cooling
- Liquid-cooled CPU, case fans
- Keyboard
- Razer Blackwidow Chroma
- Mouse
- Razer Deathadder Chroma
- Internet Speed
- Gigabit fiberoptic
- Browser
- Chrome
- Antivirus
- BitDefender Antivirus Plus 2015